We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Insurance IconInsurance

At Metro Rod we understand that insurance companies require the very highest standards of service and professionalism, when responding to customer claims.

We’re proud of our reputation for being the most recognised and recommended drainage company supplying the insurance sector.

A fast, responsive service across the UK

From start to finish, we work as part of your claims team, to deliver an excellent claims experience for your insured customers, with the highest standards of expertise and communication throughout.

We understand the importance of prompt and timely action, for claimants, whether we’re handling blockage clearance, CCTV surveys (using the latest cloud-based technology), no-dig drain repairs, excavation, providing tanker services or clearing gutters.

Importantly, with over 30 years’ experience of working with insurers we also understand the importance of scoping work accurately, as well as working to strict SLAs.

Professionalism you can rely on

All Metro Rod engineers are fully qualified, trained and insured to meet strict industry quality and safety standards. They are further supported by two specialist teams: one dedicated to health and safety and a second offering support on complicated technical queries.

This means you can rely on us to deliver a professionalism reflective of your own customer service, continually investing in the development of our procedures and the training of our staff to ensure we provide the highest work standards.

The best, most practical communication in the industry

We understand that communication is critical to your customers’ experience. 

Our 24/7 emergency service, as well as our UK support and call centre, ensure that we’re always available, whenever you need us and our more than 40 regional centres offer convenience as well as consistency of relationship and service.

Importantly, we take pride in ensuring that claimants and insurers are kept informed at each step of the process – from initial claim through to ultimate resolution.

Talk to one of our insurance sector drainage specialists

You can talk to your local Metro Rod insurance sector drainage specialist by going to Find Your Local Service Centre We are always happy to arrange a free site assessment and no obligation quotations for any work you might need. 

Alternatively you can call our National Accounts team on 0800 66 88 00.




We’re here to help you – however complicated, large, remote or inaccessible the problem. Contact us today to speak to one of our commercial drainage specialists.


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