Emergency helpline: 0800 66 88 00

Metro Rod (North East)

Available across Newcastle, Sunderland and Middlesbrough, Metro Rod (North East) are on hand for all your drainage, pumps and tanker needs. From blocked or broken drains, to drain pump repairs and tanker works our local, trusted drainage and pump engineers have you covered.

  • 24/7/365 availability
  • Local, trusted, highly qualified engineers
  • Always one of the fastest to reach you
Explore our services

Back

Contact us today for a quote and free site-assessment.

Locally Employed Engineers

24/7 Emergency Callouts

Highly Trained Engineers

Years Of Experience

Locally Employed Engineers

24/7 Emergency Callouts

Highly Trained Engineers

Years Of Experience

Welcome to Metro Rod
(North East)

At Metro Rod (North East) we have the technical knowledge and expertise to provide your business with drainage solutions, wastewater pump maintenance and specialist tanker services no matter how big or small the problem.

Operating across the North East, from Alnwick to Newcastle-upon-Tyne and Sunderland, down to Middlesbrough and Northallerton, you can rely on our local drainage engineers to keep your wastewater flowing 24 hours a day, 7 days a week.

We provide extensive drainage solutions to the businesses of Newcastle and the surrounding region 24 hours a day, all year round. Blocked drains, drain repairs & CCTV Surveys are no problem for us, as our expert engineers have seen it all. We also have highly qualified pump engineers who are specially trained to resolve all sewage pump station issues, whether it’s a drain pump repair, pump station service, or a new pump installation.

Our Local Drainage Services

 

Contact Metro Rod (North East)

For a free-site assessment or to discuss an upcoming project, please get in touch with our friendly office team on 01912 312310.

Accredited By

Qms Logo
Constructionline
Achilles
Exor Approved
Contractor Plus
Achilles Services Logo
Cyberessentials Certification Mark Plus Colour
Supply Chain Sustainability School Company Badge (6)
Ecovadis silver logo

Get to know..
North East

  • The Company
  • Featured Services
  • Customer Portal
  • Latest News
  • Social Media

About Metro Rod (North East)

Metro Rod (North East) is run by franchise owner Tricia Craig. As a close-knit, focused business, Tricia and the team operate from their office in Cramlington, Newcastle. 

“I started Metro Rod (North East) in 1999 with one engineer and one person in the office. There has been constant, steady growth, with staff development and training at the heart of our operations. As an employer, I’m keen to recruit from the local community whether for management, administration or engineer positions.” (Tricia Craig, Franchise Owner) 

Each of our engineers is highly trained and qualified with full DBS checks and insurance. They regularly undertake in-depth training, both internally and externally, to ensure they keep up to date with the latest health and safety requirements. As part of the wider Metro Rod Ltd group, we’re also proud to hold multiple industry accreditations such as Alcumus Safe Contractor, Achilles and more.

We understand the importance of great customer service and take care of our customers from the moment of initial contact through to resolution of their drainage problem, and continue communicating with our customers after the job has been completed.

Connect Portal

Our customer portal, Connect, is available to help you see the work undertaken. Rather than waiting on the phone for an update, you can instantly access the information required. Connect puts the job status, details, photos and invoicing information at your fingertips.

Watch video to learn more about the portal:

Our Team

Tricia Craig

Tricia Craig

Managing Director and Business Manager

Amy Williamson

Amy Williamson

Office Manager

Customer Reviews

Here's what our customers say about us

    Louise Bell

    Peter arrived earlier than expected. Peter got straight on with the job and didn't waste anytime. He Read morefound the problem quickly and got it sorted. Would definitely recommend Peter. Peter was respectful, friendly, knew what he was doing, left no mess and explained everything from start to finish.

    Brian Hedley

    Connor is a first-class operative. As a Stage 4 cancer patient I was worried about contamination from Read morea blockage in our main drain and needed a speedy solution. Within 12hrs of my call full flow was restored and everything was disinfected. I've been using this excellent franchise for years and have always had outstanding service. I recommend them unreservedly.

    Abi Withers

    After calling regarding a blocked toilet the engineer attended pretty swiftly. He solved the issue within the Read morehour and I was charged a very reasonable £90 plus VAT. Lewis was very friendly and helpful even though he was a geordie 😂 Very highly recommend this company. Lady who answered my call initially was very helpful too. Thank you 😊

3,629 trees planted

For every review, we’ll plant a tree

Each and every written review for Metro Rod plants a new tree. ReviewForest captures every review and guarantees the tree is planted.

Trusted By

North East1
North East2
North East4
North East5
Newcastle United Logo