We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

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We Can Help, Whatever the Emergency

We are on call 24 hours a day, 365 days a year and our UK based call centre can answer your emergency calls day or night. So if you are in an emergency, Metrorod Norwich can respond to your drainage issues swiftly and in a timely fashion. Metro Rod Norwich are proud to respond to the majority of emergency jobs in under 4 hours!

24 Hour Support

At Metro Rod, we understand that drainage emergencies can happen at any time, day or night.
This is why we offer our customers a 24 hour freephone helpline, which is available 365 days a year.

You can call our helpline on 0800 66 88 00.

Our UK based Call Centre is manned by helpful and professional operators, who will assess your call and arrange the assistance you require, as well as providing you with an accurate response time. If your call is an emergency, they will arrange for an engineer to visit you as quickly as possible.

We specialise in the below common emergency situations:


Flood Emergencies

Flash Floods are a real emergency. They are unpredictable in nature and can occur in a manner of minutes. We have put together some advice to follow if heavy rain means flooding is possible. To find out what to do in a flash flood click here.

Christmas Availability

We are available all over the Christmas & New Year period for any drainage emergency you may have. Our friendly engineers will be able to deal with your drainage problems swiftly and with plenty of Christmas cheer.

Contact Us

To complete an online emergency enquiry click here.


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