Customer Testimonials

A job well done by Metro Rod!

14th September 2018 - in Hereford, Newport

Metro Rod recently attended to a property in Newport - the job was carried out on behalf of the property owner's home insurance provider. The property owner had reported a blocked drain in his garden that had started to overflow and cause his toilet to block.

"The initial call at 3pm was to my insurance company as I had a below ground drainage problem. By 5.30pm, a Metro Rod service engineer from the Newport & Hereford office was on site. In little over an hour the problem was solved in the most cheerful and willing manner. Some companies excel at what they do, and this is one of them. Well done!"

Metro Rod work on behalf of a wide variety of clients, ranging from the insurance sector, blue-chip companies, housing associations and domestic customers. We pride ourselves on providing a quality service through every step of our work, from the moment a call is made through to job completion we care about every step of the process. We ensure that our clients and customers are at the heart of all we do.

Metro Rod save the day!

8th August 2018 - in Newport

Our engineers were recently called to deal with a blocked drain in Newport. The homeowner had called our office to inquire about our services and availability, we were able to attend within an hour. Upon arrival at the property our engineer was able to diagnose the problem immediately and proceeded to clear the blockage with our specialist high pressure water jetting equipment.

"Your engineers saved the day! I was very satisfied with their work, they were very professional and nice guys. I would not hesitate recommending Metro Rod to anyone - thank you again!"

We are able to guarantee our clients that our engineers are always fully equipped to carry out their work - our engineers are trained to the highest standards, we take pride in our work and always aim to exceed our customers expectations.

Old drainage system not an issue for our engineers

3rd August 2018 - in Newport

Our engineers were recently called to investigate a blocked drain at a property built in the 1940s, located in Ebbw Vale. The old drainage system had posed some problems for the homeowner that was causing repeated blockages. The homeowner enlisted our services after searching for a reputable drainage company on Google.

"Your engineers came out for a simple jetting job that turned into a larger than expected job on a drainage system from the 1940's. They were very professional, knowledgeable and dedicated to doing a good job, I would highly recommend both engineers, they are an asset to you company - thank you"

All of our engineers are trained to the highest standard, each hold all of the relevant industry standard qualifications meaning that we are both capable and safe to carry out our work. You can be safe in the knowledge that Metro Rod are the industry leaders in drain care and repair.

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal - all the toilets were blocked.

"We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy."

Legends of the drainage industry

20th June 2018 - in Gloucester, Hereford, Newport

Our engineers attended a property in Crickhowell to deal with a blocked drain - as with many customers we encounter, they had already utilised the services of another drainage provider who had failed to rectify their problem completely.

The engineers carried out some drain tracing prior to high pressure water jetting of a blocked manhole - after clearing the blockage we used our CCTV drainage camera to inspect the pipework. Our investigate skills paid off - we found a damaged section of pipework that had been the cause of the customers repeated blockages. We quoted to fix the problem and returned to the property the following week to carry out the repair - leaving the customer safe in the knowledge that her drainage problems had come to an end.

"Your engineers came out to my property and did an amazing job sorting out the blocked drain in my garden. Then went above and beyond what other companies had done previously - and after a lot of drama and problems they found and solved the problem once and for all. They are legends! Thank you once again."

The 3 P’s – Prompt, Polite, Professional

18th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Abergavenny where the homeowner had reported that a blocked drain had caused their toilet to back-up.

"Your engineer came to our property today to unblock our drain - he arrived much quicker than expected and sorted the problem for us really quickly with no fuss or mess. He was polite and friendly whilst also being extremely professional. Please pass on my thanks to your engineer for his help today - and thank you to the staff at your office for dealing with everything so promptly"

Customer feedback speaks volumes for the type of service we provide. Our professional service starts from the moment a customer calls our office to arrange an attendance by one of our fully trained drainage engineers, we keep you updated throughout the process, providing accurate ETA's and a direct point of contact should your situation change at all.

A professional service every time

15th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended to a property Brecon to unblock a drain in the homeowner's garden. The problem had caused her toilet to block and subsequently spill over in to the garden due to a blocked manhole. We attended the same day at a time that was convenient with the customer.

"A Metro Rod engineer came to my property today to unblock a drain. He arrived at the agreed time to sort the problem, he was polite, sociable and very professional. He found the problem and cleared the blocked drain within an hour. We were very satisfied with the service provided, we would not hesitate to recommend your services in the future. Thank you. "

Problem solved by Metro Rod

14th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Pontypool to deal with a long-standing drainage problem affecting the downstairs toilet. The homeowner had battled with the problem for over 2 years, enlisting the services of other drainage companies who failed to resolve the issue with the blocked drain once and for all. The homeowner called our office - a mutually convenient date and time was arranged to attend.

On the morning of our visit we called the homeowner to confirm our attendance - the engineer arrived and proceeded to investigate the long-standing issue.

"After battling for over 2 years with repeated blockages affecting my downstairs toilet, your engineer was here for 2 hours and did everything he could to solve the blocked drain. He found a buried manhole in my garden that no one was aware of, uncovered it, and cleared a blockage that must have been there for a very long time. Such a lovely person - a credit to your company."

We pride ourselves on our never give-up attitude. We work by the mantra of approaching each situation with an open mind with no pre-conceived assumptions of what we might encounter. In this particular situation the previous drainage companies that the homeowner had used had missed the fact that there was a buried manhole in the garden which had been blocked the entire time. We exposed the offending manhole prior to carrying out high pressure water jetting of the drain to remove the blockage - leaving the customer extremely satisfied.