Customer Testimonials

Blockage cleared and sound advice given

7th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Monmouth to deal with a blocked drain that had overflowed on to the garden and patio, causing a terrible mess along with a pungent smell.

"A Metro Rod engineer has just finished clearing our blocked drain for the second time in approximately 2 years. He arrived earlier than expected and completed the job quickly and efficiently, clearing up a very unpleasant scene and leaving my garden and patio absolutely spotless. He also gave some very helpful advice about the likely cause of the blockage and how they could be prevented in the future. I would certainly recommend your engineer and Metro Rod."

Going above the call of duty

7th June 2018 - in Newport

We recently attended to a blocked drain at a property in Newport. Our engineer was there within the hour to fix the problem for the homeowner.

"Your engineer came and fixed the problem within an hour of putting the phone down, if left unattended it would have caused a major problem for us. Your engineer went above and beyond the call of duty for us, I would highly recommend your services to anyone who needs a drainage problem sorted once and for all."

A big thank you

8th January 2017 - in Gloucester, Hereford, Newport

This feedback was received via our facebook page by a resident at a property in Newport who required assistance with a blocked drain in her garden.

“A big thank you to your engineer for unblocking the drain in my garden, I was very pleased with his work, he didn't rush to get it done. He took his time and made sure that everything was unblocked, he even picked up all the mud off my garden path. I would highly recommend Metro Rod, thank you.”

Engineer turned up in the pouring rain and got our drains running

8th January 2017 - in Gloucester, Hereford, Newport

"I put in a late call on Friday evening to get someone to my property over the weekend, the boys at Metro Rod did all they could to get someone to attend my property on the evening that I called. They phone you back when they said they would - the engineer turned up in the pouring rain and got our drains running with minimal fuss, we would highly recommend their services to anyone else. The engineer also explained our problem to us in detail and how it could be prevented in the future"

Tankers for cleaning out gullies

8th January 2017 - in Gloucester, Hereford, Newport

“Metro Rod gives us a good, reliable service on all aspects of drainage problems which includes the use of their tankers for cleaning out gullies, grease traps etc. In addition to this their response times are more than acceptable as they attend to emergency calls within agreed timescales.”

Politeness

8th January 2017 - in Gloucester, Hereford, Newport

We recently attended a property in Abergavenny that had been suffering with repeated blockages due to tree roots that had ingressed in to the drainage pipework. We recommended our high pressure water jetting unit as a means to remove the roots before installing a structural repair over the joint that had become displaced.

'Thank you for the politeness and general pleasant manner of the 2 engineers that attended my property to deal with the root problem. It was a pleasure to have both at my property to carry out the work - I would not hesitate to recommend Metro Rod to anybody else'

Happy to recommend Metro Rod

8th January 2017 - in Gloucester, Hereford, Newport

“Throughout their time working on the A465 Heads of the Valleys, Section 3, Metro Rod have always been helpful, knowledgeable and efficient in any tasks we have requested that they carry out. These tasks include CCTV operation, Confined Space Work, Drainage Jetting, Gully and Siltbuster emptying and cleaning. I am more than happy to recommend Metro Rod to any third parties that may require the use of their services.”

Generally fantastic!

8th January 2017 - in Gloucester, Hereford, Newport

"This message is to let you know what great service I have received from the Metro Rod (Newport & Hereford) franchise.

I have used their services on 2 claims in the last 2 weeks and on both occasions the service has been swift, efficient, polite, helpful, and overall generally fantastic! The service has been a breath of fresh air and such a relief knowing that the claim is safe in your hands.”