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I was really impressed with their customer service from start to finish

10th August 2020 - in Norwich

I had excellent support from Jean when I called in on Saturday with a full Septic Tank, she really put my mind at ease about getting it emptied.

When Paul arrived to empty the tank he was really friendly and knowledgeable. Nothing was too much trouble and he even took the time to show me how my tank worked.

I was really impressed with their customer service from start to finish they really went above and beyond.

Wendy Forster

Knowledge is power

10th August 2020 - in Norwich

I had a job carried out by Tom at 3am on Sunday morning. He called before attending to my property to ensure that he understood exactly what the problem was and could resolve it efficiently. He was really helpful, knowledgeable, and thorough. Explaining the situation to me in detail which really put my mind at ease.

Once the immediate issue was resolved he even did further investigation to ensure there were no other issues.

Alex

I am so pleased I am now looking at redoing my kitchen as well

27th January 2020 - in Norwich

I recently had a leak in my bathroom and the floor had to be pulled up to have it fixed. This prompted me to update my existing bathroom and I decided to choose Metro Rod Norwich as their quote was reasonable and I felt comfortable with Luke and Joey working in my house. The office staff were really helpful from design to ordering it was all done for me, which made the process really easy. Even though there were various setbacks that were beyond Metro Rod’s control they kept me updated throughout the process and did everything possible to finish the work efficiently. They even helped me source a flooring contractor, and I am so pleased I am now looking at redoing my kitchen as well

Kerry Hunt

Phil Was Awesome!

15th July 2019 - in Norwich

Thank you so much, Phil has just visited our property and was awesome! We are renovating a property and need to undergo investigative works as how to best place a new en-suite inline with existing drainage system. He was able to identify the correct stack pipe and come up suggested quicker and cheaper options for us. He listened, was patient and has made a valuable contribution to our build.

Please also thank Kate in the office for her professional handling of our project.

Chris Jones - Norwich

 

Great Job Ben!

26th June 2019 - in Norwich

"Hello. Your engineer Ben just completed a job in Lowestoft to clear a blockage that caused the loo not to empty. He was courteous, and did a fantastic job.

Thanks"

 

Mr Sieczko

Another Crackin’ Testimonial

18th June 2019 - in Norwich

Mr Hall called the office yesterday and couldn't thank our engineers Shane and Ben enough for their fantastic work. Mr Hall said "They sorted a problem that 3 plumbers before them couldn't. We are so impressed with Shane and Ben, we can't sing their praises high enough, a truly fantastic service"

 

Well done chaps, keep up the good work.

Thank you Metro Rod Team Who Went Above And Beyond

12th April 2019 - in Norwich

12/04/2019

Dear Shaun

I would like to thank Shaun and his staff namely Jacob who went above and beyond the call of duty in helping the replacement of a electrical cable for a treatment plant. Jacob was the role model of staff even when the customer was absent, he never complained or had any negativity in his work, even though he dug 50m trench by hand in very clay conditions. I was aware that he let his team know about the delay so as not to cause any scheduling issues for Metrorod.

Jacob was a shining example of how loyal and trustworthy member of staff should conduct there working roll.

I would not hesitate to recommend Metrorod in the future and they great staff they have.

Thank you

Kindest regards.

Dave Claydon

Excellent Service From Start To Finish

15th March 2019 - in Norwich

Excellent service from start to finish.

Nothing was to much trouble, we were kept well informed from when we called with an issue until the engineer arrived. We even got a follow up call to make sure all went well at the end of the job

The Engineer was professional and courteous and sorted out our issue without fuss when he arrived.

First class service....well done Metro Rod Norwich! ??

Mr Blackett - Tasburgh
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