True Professionalism

4th October 2018

We recently received a great commendation from one of our Commercial Clients, Knauf Insulation. We attended site last week with an issue to staff toilets blockages;

“I would just like say a special thank you to the employee at metro rod who resolved this issue.
True professionalism shown throughout and should be recognised.
With thanks
Everyone at Knauf”
We’re very pleased with our engineer Jamie who attended, Well Done!
Ian Lefley, Plant Buyer, Knauf Insulation
Checkatrade 1

Leak From Radiator Thermostat Valve

3rd October 2018 - in Bedford, Luton, Milton Keynes, Watford

Quick and easy service.

10/10.

Mr Zachary Thole, Hemel Hempstead

October 2018

 

See all our Checkatrade reviews here.

5 Star

CCTV with itouch link brilliant

2nd October 2018 - in Norwich

We had a CCTV survey carried out and I was sent the iTouch link to view the footage. It was brilliant! I just wish I had waited to watch it after eating breakfast!5 Star

Shaun Norris - Grafton Support Services

Emergency call out for a Blocked Drain in Oswestry

1st October 2018 - in Mid-Wales, Shrewsbury, Shropshire, Telford

We have received another glowing review from another happy customer. Nothing better to cheer you up on a Monday Morning. The Customers review read:-

“Metro Rod Mid Wales & Shropshire Have always given me excellent service for routine septic tank maintenance but on the occasions I have required emergency callouts they provide exceptional service. Today a Blocked Drain to the septic tank required urgent attention and a call out at 07:00 am was answered immediately. The problem was solved by 10:00 am by a young man who was charming and professional and who I could not rate highly enough. This firm I would recommend to anyone. Well done Metro rod Mid Wales & Shropshire and all the staff who are always friendly and helpful. Thank You.”

We are very proud of our engineer Tom Emberton who had attended this particular job. Its not a nice job at the best of times but to know someone appreciates your efforts really does put a smile on our engineers faces. Well Done Tom.

Metro Rod Van

Happy Metro Rod Customers at The Liverpool School of Tropical Medicine!

1st October 2018 - in Liverpool, Runcorn, Warrington, Widnes

Metro Rod recently took a call from the Liverpool School of Tropical Medicine asking if we could please attend site to deal with some on-going drainage problems that they have had.  We quickly attended, dealt with the problem and have now received the following feedback from site:

 

“Can you please thank Mark, Mick and Andy for doing a great job, they worked really well helping us get over our problem and we will certainly be dealing with you guys in the future!”

 

Excellent news!  We are proud that we provide a quick, professional service to our customers and will be happy to help if the Liverpool School of Tropical Medicine require our services again!

Andy Burns - Estates Manager Liverpool School of Tropical Medicine
5 Star

Absolutely Excellent!

1st October 2018 - in Norwich

5 Star

 

Absolutely excellent service and much appreciated, super excellent service throughout this issue.

 

 

Kim Heathcote Senior Customer Services Advisor, MSL Property Care Services Ltd

Building control was very happy!

26th September 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

Metro Rod Cambridge recently carried out a new manhole and soil stack installation for our client Greenleaf Property Services. Our Senior Engineer attended site to carry out a survey and advised accordingly. Graham says “your guy was very knowledgeable and advised me on what could be done, he did this on time and on budget causing the least disruption possible”

To install the manhole, it was necessary to excavate and locate exisiting pipework. We then provided a concrete base, fit a riser and a cover. We ran a new pipe from the new bathroom and connect the soil sack using existing pipework.

Graham Pierce, Director at Greenleaf Property Services confidently said “we were very happy with your service, and more importantly Building Control were also very happy with the end result!” “your Engineer answered all my questions, he left clean and tidy. It was the right job at the right time”

 

Priceless Drainage Service

26th September 2018 - in Chester, Deeside, North Wales, Wrexham

We recently received a glowing review from one of our most valued customers. Metro Rod (Deeside) have been providing our services to CBRE and MBNA, Chester for almost 20 years. Mark Blair has been Site Supervisor for as long as we have been on site here and he had these words to say;

” The communication from Metro Rod Deeside has always been nothing but the best, from the first phone call/email I know that the office staff will keep me updated every step of the way. Arranging emergency call outs is no issue for them, even late night and weekend call outs. Service like this is priceless to keep a site like ours up and running. Engineers are always polite, health and safety conscious and will to go the extra mile for us, a great bunch. Metro Rod are always flexible to the customer, they can be there when you need them. We’ve had all manner of works take place here at MBNA, from excavations, interceptor works, grease traps to a simple gully clean. All these works are carried out professionally with minimal disturbance to our building. We had major works here where upon engineers were on site for near 20 hours and they wouldn’t give up, my thanks go out to Metro Rod as always for their hard work.”

Mark and everyone at MBNA are just one customer that rely on us on a daily basis. We’re always happy to help, in whatever capacity.

Mark Blair, Site Supervisor, CBRE, MBNA
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