Drainage Engineer shows commitment, determination, perseverance and hard work

24th April 2018 - in Bromley, Dartford, London South East

No Substitute For Hard WorkWe always welcome feedback, it judges our current service performance and informs us to improve in any areas necessary. We were delighted to receive these comments from Mrs. Cowles in Bromley “I just wanted to write a quick note to commend Andy from the London SE Team who responded to an insurance company request to clear a blocked toilet drain yesterday. Despite it not being a straight-forward fix (old house with multiple additions over the years), Andy’s commitment, sheer determination, perseverance and hard work got the job done in the end. He was professional, polite and respectful, and saw the job through, where many would have given up and ‘passed the buck’. We are truly grateful, and enormously impressed. Following this encounter, we wouldn’t hesitate to recommend Metro Rod to friends and family. Thank you!!”

My Monday morning got so much better, thank you!

24th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

Local Boat Chandlery Company gave our service a 5 star review following a blocked gulley:

“Very pleased with your work, the guy who came out was personable, friendly, quick and polite. He was keen to see if I needed anything else doing and got it sorted quickly. My Monday morning got so much better!”

Jordon’s approach was a credit to your company.

18th April 2018 - in Southampton

Jordan has just successfully cleared the blockage. Jordon’s approach was a credit to your company.

Many thanks for your prompt attention

Russell Morgan, Fawley Waterside Ltd

Thank you

17th April 2018 - in Norwich

I would just like to say a massive thank you to your engineer Dean. He was a really lovely young man who did the job really well and efficiently

Judi Byrne

Polite, positive and efficient approach to drainage solutions

17th April 2018 - in Hull, Lincoln, Peterborough

I had reported a drainage problem to Anglian Water which you followed up on. Your engineer Thinus arrived late afternoon the following day after contacting me as requested.

I would like you to pass on my thanks to Thinus for his professional approach to the problem.

He was very polite, positive and efficient, but didn’t rush the job due to the late hour of the day. He was able to clear the problem, after a number of attempts, but it was obvious that he wouldn’t leave prior to the problem being completely clear. I am grateful for his efforts.

Again, many thanks.

Eric Murray

Another happy domestic customer in Cambridge

17th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

“I wanted to let you know that its so nice to meet someone so keen on doing their job, what a lovely fella your engineer is!”

5 Star Review from a Domestic Customer in Cambridge

17th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

“My wife said that I must phone you to thank you so very much for your unblocking service, I have been in Sales for 43 years, so many people want to complain but I like to give credit where it is due! Thank you very much for what your engineer did, what a lovely gentleman. He went above and beyond to sort out our drainage problems and he even made everything good with the grass afterwards!”

Mr Harker, Cambridgeshire

Big Thanks from The Highgate Care Home – Bupa

17th April 2018 - in North London

We as a company, The Highgate Care Home, have used your company on several occasions and have to say that from the initial call to the engineer arriving onsite, your company acts in the most professional way that I would have no hesitation in recommending your company to both my colleagues at Bupa and also to my friends and family. Finally, may I say from my personal experience a big thank you to all at Metro Rod London North sales and the guys on the front line.

John, Maintenance Manager
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