11th May 2018 - in Stafford, Stoke-on-trent, Wolverhampton, Worcester

Metro Rod Plumbing Repair Commendation North Midlands & Worcester

AXA job completed in Nantwich, May 2018.

Metro Rod North Midlands & Worcester engineer attended property on reports of a leak in the bathroom.

Attended within 1 hour of the job being raised by Macclesfield support centre.

He found leak to be coming through ceiling in numerous places, policyholder signed disclaimer so engineer was able to make access to ceiling, once access was made engineer exposed 15mm copper pipework which had been pierced with a nail, then removed and replaced with 5mm plastic, once all connected up. The policyholder tested flow, leak was repaired, and water restored throughout household.

Customer comments below.
“I wanted to tell you about one of your employees and the good job he did for me. I appreciate that you probably only hear about complaints and problems, so I thought I’d tell you about a good job.

A water pipe had burst above our living room yesterday on Bank Holiday Monday and my insurance company sent you guys out to investigate. A lad called Kieran came along and he did an excellent job.

He located the leak quickly, with the minimum of mess and damage to my house, then fixed a difficult-to-reach pipe for us. He was really polite and friendly all the way through despite getting soaked at one point. You got the impression that he’d have stayed as long as it took to get the problem sorted despite it being Bank Holiday. Overall, he reflected very well on your business.”

Engineer has been informed about his professional manner and work ethics whilst attending to this emergency. Always good to hear positive feedback. Keep up the good work Kieran.

Proudmembersof Print


AXA - Policyholder
Checkatrade 1

Unblocked Kitchen Sink

10th May 2018 - in Bedford, Luton, Milton Keynes, Watford

Called them as my kitchen sink was blocked (first floor flat). The person attending was polite and friendly and resolved the problem quickly. Cleaned up the work area after finishing the job. Very pleased and an all round good experience. 10/10.

Mr G. Hitchen – St. Albans

March 2018


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Checkatrade 1

Anglian Water Customer Praises Metro Rod

9th May 2018 - in Bedford, Luton, Milton Keynes, Watford

Many thanks for the brilliant service that I received on Sunday. Special thanks to Kat in the call centre for the way she handled the work and kept me informed at all times – and your great engineer for the way he carried out the work. Very professional.


Roger Mills SG19

Anglianwater (1)


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Anglian Water

A home in Chinnor

3rd May 2018 - in Aylesbury, High Wycombe

“Engineers were very efficient and obviously knew how to repair the problem! Also very friendly, I’m very grateful”


Mr Knight

3rd May 2018 - in Banbury, Bicester, Chipping Norton

“Very nice gentleman, very knowledgeable and useful”

Caffè Nero


3rd May 2018 - in Aylesbury, High Wycombe

” Engineer (Tony) was excellent. Happy to recommend 5* “



A Marks

Septic Tank Empty with First Class Service

3rd May 2018 - in Hull, Lincoln, Peterborough

Through yesterdays Down pour we went out to a property to empty and wash down the septic tank.  Mr Ward  had a sparkling review for Ben!

‘First class service!  You’re engineer did excellently and is very good at his job, even when yesterday was such a miserable day! Thank you for the service’

Well done Ben!

New tap

2nd May 2018 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

Had an outside tap fitted today from metro rod…. and I have to say the plumber was very pleasant and very professional ringing me to see when would be best to come and fit it and even rang me to say he was on route to my house….Really happy with my outside tap and the service metro rod provided and would definitely recommended them to anyone with any plumbing issues . Thank you


” Mr Murray (Wigan) “

Mr Murray (Wigan)