He Was a Lifesaver

18th July 2017 - in North East

One of your engineers attended a call to my property and I just wanted to say how helpful and pleasant he was. He completely went over and above his duty to assist me in what was an incredibly unpleasant job. Please pass on my thanks, he was a lifesaver!

Satisfied Metro Rod Customer

He did a marvelous job

6th April 2017 - in North East

Thank you for sending such an efficient and hard working engineer, he did a marvelous job.

Joan Offen - Domestic Customer

I was very impressed in the work that was carried out

9th March 2017 - in North East

Can I just say thank you for recovering our drains today, the lad you sent was extremely good at his job and made sure everything was fine before he left. I am very impressed in the work that was carried out and Lee behaved in a very friendly and professional manner. I would glady recommend you to all of our parents, colleagues and friends.

Lynn Hope - New Metro Rod Customer

No Complaints Whatsoever

6th February 2017 - in North East

“The engineer did a very thorough job and was more than helpful. He phoned to let us know he was 30 minutes away and he arrived on time. This is the second time we have used Metro Rod and you were equally good the second time around. No complaints whatsoever”

Domestic Customer - Morpeth

Major Problem on Site

6th February 2017 - in North East

“Your prompt action and attendance has averted a potentially major problem on site and Jonathan has been very helpful and efficient and had the drains running in no time”

James Cook Hospital

Talked Through Everything He Was Doing

6th February 2017 - in North East

“The engineer Mark was really efficient and I was very impressed. He was personable and friendly and talked through everything he was doing. Would definitely recommend to a friend, top marks!”

Darcy Bridal Shop, Newcastle

Excellent service

8th January 2017 - in North East

We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:

“I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer”

Maintenance Network

Very Impressed

8th January 2017 - in North East

Well done to our engineer who has managed to solve an ongoing problem for a customer!

“I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.

For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.

Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.

I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!”

Bank in Blyth