Great Feedback for Drainage Engineer & Team

26th July 2018 - in North East

“From the first contact with head office to the team in Morpeth and service from the engineer Ross Dawson, I was very pleased with the customer service and professionalism.”

Domestic Customer - Jesmond

Stopping the Leak Saved the Night

25th July 2018 - in North East

“Your drainage engineer did a fantastic job in stopping the leak and saved our night as we thought we would have to cancel plans with our friends. Lee is a very pleasant young man.”


Domestic Customers

A Credit To The Organisation

25th July 2018 - in North East

Good evening,

I would just like to leave some feedback for the work carried out in our Newcastle store tonight.

Ross and Darren were the engineers in attendance and they were exceptional in:

  • their customer service
  • the explanation of the situation and how they were going to resolve it
  • the tidiness of their work
  • how thoroughly but efficiently they undertook the task.

Both are a credit to your organisation.

Store Manager - Large Clothing Retailer - Newcastle

Thrilled To Have Employees Like Them

19th July 2018 - in North East

“I would be thrilled to have employees like them working for me.”

We’re so proud of all our Engineers, Plumbers, GA’s and our Office Team.

We are so pleased that our customers feel the same!

Domestic Client - Hexham

5 Star Feedback

19th July 2018 - in North East

“you were recommended by my trusted friend & I have recommended you to neighbours, work colleagues and friends.”

Domestic Client - Jesmond

Nice, Friendly, Efficient Service

19th July 2018 - in North East

“It is good to get a nice, friendly, efficient service and I was pleasantly surprised at how reasonable the bill was too!

Thank you; your company deserves to do well.”

Metro Rod North East are proud to provide essential plumbing and drainage services tailored to each customer, ensuring we continue to provide a quality service.

Clifton Engineering - Morpeth

Team Praised 10/10

18th July 2018 - in North East

“Very helpful and efficient service from Lauren in the office to the professional plumber on site.”

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Commercial Customer - Newcastle

Rescued our Holiday

18th July 2018 - in North East

As we know emergencies don’t tend to play into our daily schedule well, everything comes to a halt, that’s why this client was so pleased to get the job done swiftly.

Metro rod team hope it was a lovely holiday!

“Excellent service from polite and helpful lady who took call, to engineers who attended, fast response, same day at t reasonable cost, that rescued our holiday.”

Domestic Holiday Clients - Newton Aycliffe