I called recently to report a blocked drain on my property in Norwich, Metrorod were out the same day, within a couple of hours in fact which was earlier that anticipated. The engineer who attended was very helpful and efficient, he unblocked the drain, and left if free flowing.
Thank you for your excellent service that Metrorod Norwich have provided. I called the office yesterday and we had an engineer out and on site within a couple of hours.
Soon after, we received a very detailed breakdown of price and an clear description of the works required. I spoke with my customer this morning and she is amazed at the speed of the service and the very reasonable quote. Needless to say my customer has authorised Metrorod Norwich to carry out the works.
I am very impressed and wouldn't hesitate to recommend Metrorod Norwich
I would like to thank the team at Metrorod Norwich for an awesome service. From our 1st telephone call to them completing the unblocking and descaling of our main drain the service was professional and fast responding and the guys on the ground really know their stuff. I would no hesitation in recommending them.
The Metrorod Engineers have been out a couple of times to various issues, they are always a really nice bunch of guys, friendly and keep us informed of what they are doing. Including pre-warning us when there would be noise. Very good service with minimum disruption.
I would just like to say a massive thank you to your engineer Dean. He was a really lovely young man who did the job really well and efficiently
I had a blocked rainwater down pipe at the rear of the property. When I rang your company and explained the problem you gave me an appointment very quickly. I requested an afternoon appointment and you offered me between 12:00 and 5pm. You then called me to say that your engineer would be with my slightly earlier as they had finished the previous job and would that be ok? I said 'yes' and I would see him onsite in about 30 minutes.
When Matt arrived he was very polite, introduced himself and said what he was planning to do. All while he was working he kept me informed of what he was doing and what was going on. After about 45 minutes of investigating Matt said it seems to be an Anglian Water issue and he would contact the office and get them to attend and Anglian Water would be in contact to make an appointment.
I have used other drainage companies in the past as I have four other properties, I will be contacting only MetroRod in the future if I have any problems as you were so helpful and efficient. Out of 10 Metro Rod would score 11+
Just wanted to say that the team at MetroRod did a very good job! In particular Jean in the office was extremely helpful, she did everything in her power to assist me and my household leak. Ian the engineer was very pleasant and completed the work with minimum mess and fuss, he soon had me back up and running again. It is also very nice to get a follow up phone call about the service that I received.
Jean took the call on a Sunday and she spoke to me is such a lovely manor, calm and clear she was amazing. I explained that I had a problem with 'screaming pipes' and found it like a stressful white noise. The engineers arrived, found the problem straight away, talked me through their processes and were able to isolate the air in the pipes. I could have cried with happiness. My family and I had left the property as the noise was too much, and we have now been able to return.
Thank you