Team Praised 10/10

18th July 2018 - in North East

“Very helpful and efficient service from Lauren in the office to the professional plumber on site.”

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Commercial Customer - Newcastle

Rescued our Holiday

18th July 2018 - in North East

As we know emergencies don’t tend to play into our daily schedule well, everything comes to a halt, that’s why this client was so pleased to get the job done swiftly.

Metro rod team hope it was a lovely holiday!

“Excellent service from polite and helpful lady who took call, to engineers who attended, fast response, same day at t reasonable cost, that rescued our holiday.”

Domestic Holiday Clients - Newton Aycliffe

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal – all the toilets were blocked.

“We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy.”

Mrs Hester - Llangynidr (Received Via Facebook)

Different Engineers, Same great Service

18th July 2018 - in North East

“I just wanted to pass on my thanks to two of your employees, Terry and Lee, who have both attended my property this week on different drain related jobs.

They were both very courteous young men, knowledgeable and professional.

Domestic Client - Hexham

Boiler Service turns into Masterclass

18th July 2018 - in North East

When Customers have found difficulty in trying to raise a drainage issue with others, It is great to give them that trust back with us!

“Great service from Metro Rod Plumbing & Gas when getting our boiler serviced this week. After being let down by other plumbing companies in the past, It is nice to find a company punctual, quick and extremely helpful. Also an extra thank you for showing me how to use a very complicated thermostat!

I will definitely by using Metro Rod again and would highly recommend”

Domestic Customer - Blyth

Plumber hailed Lifesaver

18th July 2018 - in North East

He Completely Went Over and Above His Duty

“One of your plumbers attended a call out to my property and I just wanted to say how helpful and pleasant he was. He completely went over and above his duty to assist me in what was an incredibly unpleasant job. He was a lifesaver”

Domestic Customer - North Shields

Domestic Drainage Service Review

18th July 2018 - in North East

Without Any Fuss!

“We write to say how impressed we were with the way Geoff and Darren carried out the repairs. They kept us informed, were very polite and professional and completed the works without any fuss which we really appreciate”

Domestic Customer

Good Plumbers are like Gold Dust

18th July 2018 - in North East

5 Star Feedback from Ponteland!

“Your plumber arrived exactly when he said he would and carried out a thorough job in a timely and professional manner. Good plumbers are like gold dust and having now discovered you I will share your merits with all!

Thank you – I have no hesitation in coming back to you with future works.”

Domestic Customer - Ponteland