Customer Testimonials

A Flourish of 5 stars reviews for our Engineers!

25th February 2019 - in Mid-Wales, Shrewsbury, Shropshire, Telford

Since the Christmas Period has passed Metro Rod Mid Wales and Shropshire have had a great start to 2019. Our engineers have been busy around the clock. From this busy period we have gratefully picked up a few 5 star reviews but in the last week we have picked up 3 brilliant reviews. Our first came from Montgomery where we were called out to a blocked drain, we found a collapsed Pitch Fibre Drainage system. We were able to free some of the Blockage and recommend further works to the customer. He left this review:-
"Excellent service, friendly and efficient at all times."
We then had another review from Garthmyl, Berriew where the customer had issues with a Septic Tank, they found after recently emptying it had filled up quickly and no water seemed to flow away, Our engineer attended and found the soakaway to be completely blocked, He Jetted the soakaway and water began to flow correctly. The customer left us this review:-
"Excellent service from Metro Rod Mid Wales & Shropshire. Paul was extremely helpful and professional. Highly recommended."
Finally we had a review from a customer in Ellesmere where we had attended a Blocked Toilet only to find the whole Drainage system Charged. Our Engineer high water pressure jetted upstream towards the property and popped the Blockage. They left us this review:-
"Great service from Metro Rod Mid Wales & Shropshire today!! Thank you so much!"
All 3 reviews came from different engineers which is brilliant to see we are offering a professional service across our Engineers.

“A great job” from Metro Rod cleaning London commercial site drainage

22nd February 2019 - in Central London

"The guys were very nice and did a great job"

“Nice Blokes, Top Job!”

21st February 2019 - in Macclesfield, Manchester

"Fantastic service, nice blokes, top job. Thank you!"

A huge thank you!

19th February 2019 - in Bury st Edmonds, Cambridge, Kings Lynn

Very impressed with your service
A residential Customer in Cambridge just called in the office to say a huge thank you to our Engineer, Neil for quickly and efficiently solving the problem with their blocked toilet. The customer had a blocked toilet right over the weekend and hadn't realised we offer a 24/7/365 emergency unblocking service so they battled on until they called us out on Monday to rectify the problem!

Our Engineer unblocked the customers toilet in no time at all to restore flow. Mrs R says "we were very impressed with his skills and will definitely use you for any further issues, its reassuring to know you operate over the weekends. A huge thank you to your engineer"

Huge thanks …..

19th February 2019 - in Southampton

Huge thanks and compliments to Nathan who attended today to unblock the toilet, he did a brilliant job, very professional, very pleased all now up and running.

Jamie & Liam | Metro Rod Liverpool | Yet Another Great Job

15th February 2019 - in Liverpool, Runcorn, Warrington, Widnes

When we received the following feedback from a new client of ours we were thrilled!  We had installed some new pipework for the client and she told us that;

"Liam and Jamie had done a great job"

Thanks Lesley, we have passed your kind works and thanks onto them!

Barry, Mike, Shea & Steve, a credit to Metro Rod!

15th February 2019 - in Liverpool, Runcorn, Warrington, Widnes

After carrying out works on a large site recently in Liverpool the Site Manager got in touch to briefly tell us;

"Your lads were brilliant - they never took their feet off the gas!  They are a credit to the company!"

Thanks Paul, we have to agree!

“With us Within the Hour”

15th February 2019 - in Macclesfield, Manchester

"I just wanted to give some feedback on the excellent response I had to an emergency plumbing callout yesterday.

A connection to the cistern on the downstairs loo developed a dramatic leak. I had to isolate the mains and called my insurance service. Metro Rod contacted me within 10 minutes and an engineer was dispatched. I was warned that it could take up to 4 hours, but Josh was with us within the hour.

He was professional and polite, very careful not to damage or mark anything and had the job sorted quickly, leaving everything neat and tidy. What could have been a real crisis and major inconvenience was dealt with well and without a fuss. Thank you."