Customer Testimonials

Polite, positive and efficient approach to drainage solutions

17th April 2018 - in Hull, Lincoln, Peterborough

I had reported a drainage problem to Anglian Water which you followed up on. Your engineer Thinus arrived late afternoon the following day after contacting me as requested.

I would like you to pass on my thanks to Thinus for his professional approach to the problem.

He was very polite, positive and efficient, but didn’t rush the job due to the late hour of the day. He was able to clear the problem, after a number of attempts, but it was obvious that he wouldn’t leave prior to the problem being completely clear. I am grateful for his efforts.

Again, many thanks.

Another happy domestic customer in Cambridge

17th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

“I wanted to let you know that its so nice to meet someone so keen on doing their job, what a lovely fella your engineer is!”

5 Star Review from a Domestic Customer in Cambridge

17th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

“My wife said that I must phone you to thank you so very much for your unblocking service, I have been in Sales for 43 years, so many people want to complain but I like to give credit where it is due! Thank you very much for what your engineer did, what a lovely gentleman. He went above and beyond to sort out our drainage problems and he even made everything good with the grass afterwards!”

Mr Harker, Cambridgeshire

Big Thanks from The Highgate Care Home – Bupa

17th April 2018 - in North London

We as a company, The Highgate Care Home, have used your company on several occasions and have to say that from the initial call to the engineer arriving onsite, your company acts in the most professional way that I would have no hesitation in recommending your company to both my colleagues at Bupa and also to my friends and family. Finally, may I say from my personal experience a big thank you to all at Metro Rod London North sales and the guys on the front line.

Great Customer Service

12th April 2018 - in Reading, Slough, Swindon

Our urinals were blocked, and we needed them unblocked urgently. I called Metro Rod Reading and they were able to dispatch their engineers promptly and resolved the problem. Would recommend them to anyone, the engineers were friendly and professional.

Chris – Maintenance Manager at a Blue-Chip Company in Thames Valley Park.

Out of 10 Metro Rod would score 11+

11th April 2018 - in Norwich

I had a blocked rainwater down pipe at the rear of the property. When I rang your company and explained the problem you gave me an appointment very quickly. I requested an afternoon appointment and you offered me between 12:00 and 5pm. You then called me to say that your engineer would be with my slightly earlier as they had finished the previous job and would that be ok? I said ‘yes’ and I would see him onsite in about 30 minutes.

When Matt arrived he was very polite, introduced himself and said what he was planning to do. All while he was working he kept me informed of what he was doing and what was going on. After about 45 minutes of investigating Matt said it seems to be an Anglian Water issue and he would contact the office and get them to attend and Anglian Water would be in contact to make an appointment.

I have used other drainage companies in the past as I have four other properties, I will be contacting only MetroRod in the future if I have any problems as you were so helpful and efficient. Out of 10 Metro Rod would score 11+

Great Customer service

11th April 2018

We’d like to thank your man Gavin for coming so quickly to sort our blocked drain problem out and the professional and courteous way he went about his work. We will recommend you if anyone we know has a problem.

An Absolute Pleasure to Have Around

7th April 2018 - in North East

Our engineer Lee attended a property in Ashington on behalf of a local Estate Agents. The tenant of the property was thrilled with the work and sent the following feedback:

“Lee came to my property yesterday as my downstairs toilet was blocked. He did a fantastic job and fixed the problem in no time with no mess.

He was an absolute pleasure to have around”.

We are always thrilled to receive feedback from our customers, Lee is a new engineer so it is great for him to hear he is doing such a good job.