Carl and Dan attended a drainage job and received some fantastic feedback.
Quality of work – 5*
Courtesy of engineers – 5*
Speed of response – 5*
Value for money – 5*
Appearance of engineer – 5*
I can not think of anything to improve on for the service that was received.
A happy tenant is what we like to have!
Quality of work – 5*
Courtesy of engineer – 5*
Speed of response – 5*
Appearance of engineer – 5*
Comments – No improvements needed, he was very polite and explained what he had done very well and clearly.
Another fantastic review for our engineer Dan:
Quality of work – 5*
Courtesy of engineer – 5*
Speed of response – 5*
Appearance of engineer – 5*
Dan explained the issue in detail, I would make no improvements to the service and would definitely use again.
The engineer was at my property within 2 hours of me calling, he was extremally polite and friendly.
I am so grateful of him for fixing my toilet so efficiently and will definitely recommend Metro Rod to family and friends.
Thanks again!
A first class service delivered by one of your engineers.
He turned up on time, was extremally polite and cleared the drains with no issues nor disruptions!
Thank you for your service!
I called recently to report a blocked drain on my property in Norwich, Metrorod were out the same day, within a couple of hours in fact which was earlier that anticipated. The engineer who attended was very helpful and efficient, he unblocked the drain, and left if free flowing.
We were called out to a house with a blocked toilet. Our engineer arrived and inspected the troublesome toilet and set about clearing it. This was relatively straightforward and he was able to clear it, however after flushing the toilet to test he discovered there was a secondary blockage further down the line. He went downstairs and outside to the manhole in the back garden, where the new problem was occurring. He cleared this blockage and tested the line, finding that it was now flowing freely and clear. This was good news, however he suspected there was a reason for these blockages and that it could be that the line was running flat, not allowing gravity to assist the flow towards the public sewers. He couldn’t be sure of this without a closer look, so explained to the home owner that he would recommend that a CCTV survey be carried out to explore the problem further.
The homeowner was very pleased and said this about him: “Tony provided an excellent service. Professional, friendly and helpful. Thank you so much. P.S. He went the extra mile!”