Metro Rod (Bicester) is an expert drainage company which first began life in 1999, with just 2 employees – it now employees 10 people and we can provide professional drainage services to the people and businesses or West Bucks and East Gloucestershire. Our services range from clearing blocked drains, to the emptying of septic tanks and CCTV drainage surveys.
Our depot is based on the outskirts of Bicester, in the scenic village of Marsh Gibbon. We have extensive knowledge of the towns and villages of Oxfordshire, West Buckinghamshire and East Gloucestershire meaning we can react quickly to any drainage emergencies you experience, day or night
We are proud of our team of highly skilled, fully trained engineers and constantly strive to provide the most cost effective, professional and effective solutions to all our customers; whether it’s a one-off blockage clearance, monthly pre-planned maintenance or a visit to carry out an annual jet and clean your drainage system, from gutters to gullies and everything underground.
You can be sure that we will provide the best possible drainage services – we were proud to be named as Metro Rod Franchise of the year in 2013 and we are committed to using the latest technology, to complete you job to the highest possible standard.
“We have worked hard over the last 17 years to build a good local reputation for reliable and honest dealings with all our customers; this is a fundamental foundation for our company core values. Our engineers are committed to this ethos, and work tirelessly to offer our customers an honest, professional and safe service at all times”
– Sue Caulfield, Franchisee
Areas We Cover
- Chipping Norton
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At Metro Rod Bicester and Banbury we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod Bicester and Banbury, please feel free to complete our short survey here.
Read Our Testimonials
Metro Rod Bicester and Banbury are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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"Great service. Friendly and polite and fixed the issue super fast. Thank you!"
"Fantastic work. Polite and good clean up!"
We received a call on the late May Bank Holiday from a customer at home whose toilet was blocked and... Read More
We were called out to a job at a pub in Beaconsfield out of hours. Our on call engineer, Curtis,... Read More
"Great service. Friendly and polite and fixed the issue super fast. Thank you!"Ms Anders - home owner
"Fantastic work. Polite and good clean up!"Penny & Sinclair - Lettings Agent
We received a call on the late May Bank Holiday from a customer at home whose toilet was blocked and backing up. We sent out our on call engineer Mark to see what was going on.
Upon lifting the manhole, he immediately spotted that it was full to the brim with waste water. The blockage was being caused by a mixture of rubble and wet wipes and he used his Gully Grab to remove them; this is a nifty device that consists of a long pole with a hinged scoop on the end. Once Mark had cleared what he could of the wipes and rubble he was able to use his high pressure water jetter. Because there was still a collection of debris in the drain he added a special nozzle to his jetting hose, which is called a warthog nozzle. The warthog is a much more versatile than the average nozzle: the nozzle shoots jets of water as usual, but because they shoot out at differing angles the force of the jets rotate the nozzle, which in turn breaks up compacted debris making it capable of cutting out wipes, fat, scale and so forth. In this case, the warthog made short work of the blockage in the pipes and soon the pipe was clear of all debris.
Once the drain was cleared Mark replaced the manhole lid and washed and disinfected the area. He kept the customer informed through and received this response to his hard work:
“Very professional tradesman and has done a great job!”
Well done MarkM. Westcott
We were called out to a job at a pub in Beaconsfield out of hours. Our on call engineer, Curtis, got to work at half past 8pm on a blocked urinal. He cleared the scale that had built up in the pipe using his electro-mechanical machine, after which he cleaned and disinfected the work area. While he was working he was asked about another job; evidentially the ladies loos and the disabled toilet were blocked as well. Of course Curtis was happy to stay on after clearing the urinals to clear the other drains, too. He started on the second job at 10pm. In this case, the pipes running from the ladies and the disabled toilet were blocked by too much paper, which was easy to clear. He then opened the manhole to check that it was clear afterwards and it was. Once again he cleaned and disinfected the work area.
The pub was very pleased that he was unperturbed by the second job and that he buckled down and got their drains flowing freely again and they had this to say about him:
"Job done quickly and efficiently. Good attitude."
"Happy to take on additional job without hassle. Very helpful"Pub in Beaconsfield
Senior Drainage Engineer
Lead Drainage Engineer
Trainee Drainage Engineer
Sue started out running the Oxford Franchise in 1999 from the front room of her house with one engineer and has expanded it to cover a greater area with six engineers and an administrative team of three.
In 2014 Sue was the regional winner of the NatWest sponsored Venus Award for Small Business and in 2015 Sue was a finalist in the HSBC sponsored BFA award in the Oldrepeneur category.
Sue is a keen follower of eventing and was delighted for the opportunity to sponsor the Blenheim Horse Trials in 2014 and every year since. She has four grandchildren who she enjoys spending time with when she is not at work.
Sue is a member of Bicester Speakers.
Connect with her on LinkedIn
Charlotte has been marketing manager since March 2013 and since then has overseen the expansion of our area into Gloucestershire; the addition of various new, exciting technologies which we have added to our kit and most recently, the launch of Metro Plumb.
Her responsibilities include ensuring the best service is offered to customers, ensuring that new and existing clients are offered any of our full range of innovative services, so that our customers are aware of everything we can do to help them repair and maintain their property.
Charlotte works closely with Dean in order to create new, informative content to display on social media and to send out to our customers to detail the long list of ever growing services we provide.
Charlotte is also responsible for engaging with customers on our online profiles, through our website and various social media accounts such as Facebook, Twitter and LinkedIn.
In her spare time, she enjoys baking, creative writing and gaming, often doing all three with her children.
Dean joined the business in 2016 as our Sales Manager after deciding on a career change. He has a first class honours degree from Coventry University and his previous work experience varies from hospitality services, through to working in the public sector, so he has a variety of skills within the scope of customer service.
Despite his relatively short time with us, Dean has already made some great connections at local networking events. He works closely with Charlotte to produce new, informative content for our customers. His role involves some office based work and he also travels out to site in order to ensure that new and old customers are getting the service they need. Whether they require monthly, bi-annually or annual PPMs, or whether they require a one-time quote or whether they need something else entirely, Dean works with clients to ensure their needs are met.
In his spare time, Dean enjoys fishing, drumming with his band and spending time with his family.
Dot joined the office based team in May 2015. She brought a wide range of customer service skills to the job, which combined with an eagerness to learn the ropes, meant she soon settled into the role. Now she runs the administration of the office, responds to queries from customers and organises the plumbers and engineers.
We are very happy to have her on our team and the local birds are very pleased, too, as she often spends her breaks ensuring that their feeders are full!
In her spare time Dot enjoys reading and watching the wildlife at her home.
Senior Drainage Engineer
Tony joined Metro Rod on the 9th of October 2006. He started out as a general assistant gaining experience on the job while helping out the other engineers whenever they needed a second man on a job. After 6 months, and after obtaining his driving licence, he was ready to go out on his own and he’s never looked back. These days he is a highly competent drainage engineer with a lot of experience in the field.
In his spare time, Tony enjoys spending time in his shed, building robots with his children and taking them on adventures.
Paul is the longest serving drainage engineer here at Metro Rod (Oxon & West Bucks). He started with us on the 9th of June 2006 and he started out working on sites, drawing on his previous experience working for other drainage companies while he learned our procedures. Today he is largely office based, focusing on coding the CCTV surveys and fielding technical queries from the other engineers and from clients – as well as eating all the biscuits.
In his spare time, he enjoys tinkering with his collection of motorbikes.
Lead Drainage Engineer
Seb joined Metro Rod on the 1st of February 2007. Having moved to the United Kingdom from Poland he made sure to take a clutch of courses in a variety of building applications before joining our company. He has been with us for several years now and is a valued member of the team.
In his spare time, Seb enjoys travelling and photography.
Mark has worked with us since July 2013. He had previous experience from working with other drainage contractors and is always ready with a smile, meaning he is well liked by both colleagues and customers.
Brian joined us at the end of 2016 as a general assistant, working as a second man whilst gaining experience of the work we do. He graduated to drainage engineer in February and has proven to be an excellent asset to the team. He is a great team player and is always ready to lend a hand, along with regularly going above and beyond with our customers.
When not at work Brian enjoys spending time with his son.
David started with us in January 2018. Despite his youth, David already had experience working in the construction industry, which he has brought with him to his current role. He shadowed other team members while he learned the trade and while he obtained his qualifications specific to the drainage industry, which he passed with ease.
During his spare time David likes to spend time with his family and fiancée.
Trainee Drainage Engineer
Jason is our newest member of staff; he started with us in April 2018. He has experience as a satellite engineer, so he brings with him a lot of customer service skills as well as experience working at heights. We are very happy to have him join our team and he’s fitting in very well as he works as a second man with our seasoned engineers to learn the trade. He is also undertaking the study and exams he needs to gain his qualifications to become a fully fledged engineer himself.
In his spare time Jason enjoys travelling and spending time with his family.