As a one-stop shop provider for complete water in waste out services, we’re here to ensure you have a service you can rely on.
24/7 national availability. One point of contact. Competitive pricing.
What Can You Expect as a National Account Customer:
At Metro Rod, we’re committed to providing the highest level of service from the initial phone call and job processing to arrival on-site and resolving the issue. Above all, it’s our goal to reduce the stress of handling multiple supply chains and keep you up to date every step of the way. As a national account customer, you will have access to:
Instant reporting – our customer portal, Connect, puts live job updates at your fingertips. You can also see the job descriptions, view photos of the job and download invoices at the click of a button.
A dedicated support team – a 24/7 contact centre, digital applications team, finance team, technical support and sales teams operating from our Macclesfield-based Support Centre. You will have expert resources available to manage any emergency works with a speedy response and minimum fuss and proactively look at ways to recommend intelligent solutions that help you save costs and keep your facilities operating.
High standards of health & safety – our engineers are highly trained and undertake rigorous assessment and auditing to ensure we build safety into everything we do. We’re proud to hold industry accreditations such as ISO, Achilles, CHAS Premium Plus, Construction Line Gold, and others available to view on our ‘Accreditations’ page.
Tailored management reports and smart solutions – we provide bespoke reports to give you full transparency, from demonstrating our performance within your business to giving you the tools to make informed decisions. We also review the reports with you to make intelligent suggestions for pre-planned maintenance designed around your business to prevent disruption.
National Account Customers Also Receive the Following Benefits:
Access to over 500 expert drainage, pump and plumbing engineers
A fleet of over 60 tankers
24 hour support, 365 days a year
Real-time updates via our ‘Connect’ portal
Consistent national pricing
Over 40 years’ expertise, providing both emergency drainage services and sophisticated drainage repairs
True national coverage – we are within 1 hours travel time of over 85% of commercial companies.
Research shows that two-thirds of people in the manufacturing sector are unaware of the steps they should be taking to remedy pollution. More importantly, a worrying 85% of people aren’t aware of the individual guidelines their business is required to comply with. We’ve created an industry whitepaper and pollution prevention action plan to help manufacturers and their FM suppliers understand their responsibilities and implement prevention measures in their business.
From drain repairs and unblocking to pump station repairs and plumbing, we provide you with a true one-stop shop for all water in, waste out maintenance.
Our Wider Network:
As a national account customer, you will also benefit from specialist expertise in pump stations, FOG management and plumbing through our sister companies:
Metro Plumb. The Nation’s Local Plumber. Providing 24/7 plumbing solutions across the majority of the UK from dedicated NVQ-trained plumbers and gas engineers.
Willow Pumps. Specialists in the design, installation and maintenance of pumps. Willow Pumps advise and design bespoke solutions for below-ground pumps to keep your building’s waste moving to above-ground pumps to improve the pressure and circulation of water coming into your building.
Filta. Experts in Fats, Oils and Grease Management. From grease recovery units to replacement fridge seals and TR19 compliance. Filta provides industry-leading solutions to keep your business running smoothly, improve environmental performance and drive cost savings.