Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across the majority of the UK.
We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Metro Rod serves national business customers across multiple sectors including facilities management, retail, water utilities, social housing, hospitality and insurance, as well as local businesses and other customers in the private and public sectors. Domestic customers also form a small part of Metro Rod’s business.
Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
A focus of Metro Rod is to provide a 24/7/365 emergency response service to customers through its operating model of Key Accounts and Commercial Accounts. The service is provided by regional franchisees, with extensive support from a large support centre team.
Our excellent reputation and a long list of satisfied clients are strong indicators of our attention to detail, clear communication, honesty and integrity.
Our goal is not only to help you solve your current drainage problems but to make the process easy and enjoyable for you. We are drainage experts with a wide range of experience in the industry.
Metro Rod has more than forty regional drain cleaning service centres right across the country. That means we’re always ready to send a friendly, professional local engineer to investigate straight away, at any hour of the day or night. With all our expert staff trained and equipped to the highest national industry standards, we should have your blocked drain flowing freely again in no time. No stress. No fuss.
Metro Rod’s specialist drain clearance and maintenance services include high-pressure water jetting, CCTV surveys, drain or sewer lining, patch repair and excavation, electro-mechanical cleaning and fat and grease management. Approximately 80 per cent. of the services are provided on a reactive basis.
In February 2016, Metro Rod extended the range of services it provides to include plumbing through the launch of Metro Plumb. Metro Plumb provides cold water plumbing services to primarily business customers. Metro Rod also operates a division, Kemac Services, which provides plumbing and plumbing related services to water companies and other customers and operates a number of Metro Plumb territories, predominantly in the Greater London area.
In March 2017, Metro Rod was acquired by Franchise Brands plc.
Franchise Brands plc is a group of international multi-brand franchisors with a combined network of over 450 franchisees in 12 countries, but predominantly in the UK. Our current principal brands are Metro Rod, Metro Plumb, Willow Pumps, Filta, ChipsAway, Ovenclean, and Barking Mad, all of which deliver services through the Group’s franchisees.
To find out more about the services on offer from our B2B brands, read our Group Services page.
Franchise Brands believes that there is substantial scope to accelerate Metro Rod’s development as part of a group focused entirely on the development and growth of franchise businesses.
Metro Rod is a full member of the BFA.