May I take this opportunity to compliment the whole team on a first-class provision of service in assisting me to carry out works efficiently (especially my recent e-mail interactions with Nicole which has left me in no doubt as to the status of all ongoing works.) Much Appreciated and Thank You for making my job easier.
Real praise for work done over the weekend from one of our Construction industry customers where concrete was blocking the drainage system requiring specialist expertise to clear and clean the underground pipework :
"Works are now completed. Thanks for such a speedy response, Just a quick line to let you know both of the guys here today were very professional, helpful and informative was a positive experience to see such a “can do” attitude I will be recommending you to the groups buyers for further works when needed. Thanks For your help"
Had Nathan from Metro Rod come to my home this afternoon, he has been very polite and helpful, after calling my housing association for a problem with my bathroom facilities, they sent the issue over to Metro Rod...
After a past flood and overflow of waste caused by a blockage in the main pipe, Nathan took the time to make sure I was reassured that it wasn't the cause and what the actual problem was and was sorted. Thank you Nathan 5 stars!
I would just like to personally thank Harry and Nathan today. They showed total professionalism when undertaking drainage works at the site they were called too. I rarely speak up for contractors but these two individuals are an asset to your company! They were calm, competent, polite and most helpful. They did Metro Rod North London proud today, I hope they are appreciated at your company. I was most impressed with their effort .
Kind Regard
Nathan was brilliant. Offered an excellent service, was very focused and extremely helpful
Brilliant service from Adam, reliable and on-site when requested. All info required was forwarded to us quickly with easy access to download. Will happily contact Adam again if we require any extra services.
"Two engineers came out to our home to fix two toilets in our property, their names were Mark and Kieran. They have done an amazing job, both of them were very polite and professional, the blocked toilets were not a pretty sight however both Mark and Kieran made sure no wastewater went on our floors. We don't know how but they never left any mess.
During the work, they needed extra parts so they went down to stores to get the parts needed and reassured us that the work will be completed. The work was completed and we cannot thank them both enough for all their hard work. Top lads 100%."
I wanted to comment on the service provided. Both Chris & James were a credit to Metro Rod on site, conscientious, efficient and extremely professional, working tirelessly each shift. Please pass on my compliments throughout the company, it's a rare thing these days sadly, the same goes for my interactions with the business & Jamie.