“Very Professional, Very Friendly”

7th February 2018 - in Hull, Lincoln, Peterborough

Professional, friendly, blocked drains services by our engineer Dale, read some fantastic feedback from a satisfied customer.  Did a brilliant job in Peterborough, for a customer who has given a 5 star rating all round on our feedback survey!

“Found the engineer who came was very professional, very friendly and got on with his work.  Think he should have a pay rise and I also think he should be cloned so that all your customers would get him.  As you wouldn’t get any complaints.”

Top Service!

7th February 2018 - in Bromley, Dartford, London South East

Five Star

Our engineer attended a residential property to reports of a blocked drain.  We were pleased to receive positive feedback from the homeowner “very quick to attend, explained the problem, cleared the blockage, cleaned up after, top service”

Thank you Mr Etherington, Blackheath

Lovely feedback from a new customer!

6th February 2018 - in Hull, Lincoln, Peterborough

Wilsons

Your engineer quickly found the problem and has resolved the issue thank you, we will certainly ring Metro Rod if we have any other issues.

Operstions Manager at Wilsons Ltd.

“Excellent service”

5th February 2018 - in Bath, Bristol, Trowbridge

Working With Curo

This lovely testimonial was sent in to our office from a Curo tenant in Radstock just outside Bath.  The job had involved a CCTV survey, a tanker, a Localised Structural Repair and the fitting of a ratblocker to put an end to the drainage problems this Curo tenant had experienced.

“I am writing with reference to your employees Darren, Clive and the team of guys (apologies that I didn’t catch anyone else’s name)who have helped carry our a fair bit of work at my property on behalf of Curo in Radstock.  Firstly, please can you pass our thanks on to Darren, we cannot thank him, or the guys who worked with him, enough for the hard work that has been put in to helping us get the problem sorted, nothing was too much trouble for them.

The service we have received has been excellent with Darren arriving at our property “off his own back” to make sure the correct preparation work had been carried out to ensure his part of the job could go to plan and also ensuring that my family and myself were kept safe and healthy whilst the work was taking place.

We very much appreciate how quickly your reports got sent back to Curo, meaning that the work to our property was carried out as quickly as possible.  Finally, it was very clear to us that from start to completion of Metro Rod’s part in this work, that our best interests and the health of our baby was at the front of Darren’s mind and for that we are very very grateful.”

Mrs T, Curo Tenant, Radstock

Brilliant feedback for Lee

3rd February 2018 - in Liverpool, Runcorn, Warrington, Widnes

Lee Morton recently carried out a job on a domestic property.  The householder, Mrs Birkett got in touch shortly after Lee had left site to tell us that

“Lee is a good fella and knows his job well!”

Thank you for letting us know Mrs Birkett, we appreciate the feedback

Steve and Nigel provide excellent service

2nd February 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently carried out a domestic job for a customer in Frodsham, we received this feedback from the customer shortly after the job was completed:

“The two guys were excellent, really informative and a really great job was done!  Thanks so much!”

Excellent review there for Steve and Nigel, thanks to Mr Williams for letting us know

Mr Williams, Frodsham

Great Service from all involved

2nd February 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently carried out our first job for a new client.  After Nigel had been out and cleared the blockage the customer got in touch with us to state the following

“Nigel has been and sorted this, excellent service and a lovely gent.  Can’t get better than that!”

From the customer calling up and making the initial enquiry we had Nigel out to her site and the job completed within just two hours, we’re proud to provide such service to all customers, new and old, well done Nigel!

House Manager, McCarthy and Stone, Ormskirk

Another great testimonial for the team!

1st February 2018 - in Norwich

Well done to you and all your team as this has been ongoing for a number of years!

 

 

Peter Brown, Repairs Programme Manager, The Flagship Group
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