Client Feedback

8th August 2018 - in Cardiff

Great feedback received today from one of our commercial clients via email – ‘Thanks Vicki – just to say the service from you guys is outstanding!’

Metro Rod Cardiff love having great feedback from our clients, whether its from clearing a blocked drain or carrying out a drain CCTV survey.

Services

Metro Rod save the day!

8th August 2018 - in Newport

Our engineers were recently called to deal with a blocked drain in Newport. The homeowner had called our office to inquire about our services and availability, we were able to attend within an hour. Upon arrival at the property our engineer was able to diagnose the problem immediately and proceeded to clear the blockage with our specialist high pressure water jetting equipment.

“Your engineers saved the day! I was very satisfied with their work, they were very professional and nice guys. I would not hesitate recommending Metro Rod to anyone – thank you again!”

We are able to guarantee our clients that our engineers are always fully equipped to carry out their work – our engineers are trained to the highest standards, we take pride in our work and always aim to exceed our customers expectations.

Mrs Richards - Newport (Received via facebook)

Promptly unblocking drains in Upton

8th August 2018 - in Lincoln

Would like to say a really big well done to our fantastic Engineers Adam, Geoff and Fred for being their brilliant selves! And thank you to our customer  Mr Owen for taking the time to leave such a brilliant review

Reported a drain problem to Anglian Water and they got you to unblock the drains in the village (Upton) over the last few days.
I just want to thank you for your prompt service and please thank the 3 engineers who attended over the last 2 days for their courteous and polite attitude – It’s a rarity these
days. 

 

Mr Owen - Upton
Van

Metro Rod Liverpool’s Mark and Paul Provide Excellent Service

7th August 2018 - in Liverpool, Runcorn, Warrington, Widnes

Recently Mark and Paul from Metro Rod Liverpool attended a site and carried out some drain unblocking for the customer.  The customer was absolutely thrilled and emailed us the next day, the email read as follows:

“Good afternoon,
I had two of your engineers attend my branch today, I would just like to say that they are a credit to your company..
The guys kept me updated through the whole of the time that they were on site.
Please say thank you to them.”

 

Thank you Spike, we pride ourselves here in Metro Rod on the excellent service that we provide as well as our clear communication and we have passed your comments onto Mark and Paul.

 

Find out more about our service by visiting our website at www.metrorod.co.uk/Liverpool

Or calling us direct on 0151 909 2807

Ian 'Spike' Spencer, Assistant Branch Manager, BSS Liverpool

Fantastic Feedback

3rd August 2018 - in Stafford, Stoke-on-trent, Wolverhampton, Worcester

One of our engineers were called out late on Tuesday evening for an uncontrollable leak coming through the bathroom ceiling. Our customer took the time to provide us with the following feedback.

“I’m not sure if this is the right place to send this sort of message but I just had to express how impressed I was with the service I received this evening. From ringing my insurance company to having the leak in my bath fixed all occurred within just over an hour. Kieran was absolutely fantastic- he had driven from over an hour away and had been on since 06:30 this morning and was due to start again at 06:30 the following morning! I as well often get sent to jobs as I’m supposed to finish as a police officer I know how hard it can be! I know Kieran would have been absolutely gutted to get the call for another job so late and so far away but this certainly didn’t show and it didn’t effect the service he provided. He was extremely cheerful and nothing seemed too much for him! Thank you so much Kieran you are a credit to your company!”

Its always nice to receive such lovely feedback from our customers, so we would like to say thank you for taking the time to provide us with your feedback and well done to Kieran.

Old drainage system not an issue for our engineers

3rd August 2018 - in Newport

Our engineers were recently called to investigate a blocked drain at a property built in the 1940s, located in Ebbw Vale. The old drainage system had posed some problems for the homeowner that was causing repeated blockages. The homeowner enlisted our services after searching for a reputable drainage company on Google.

“Your engineers came out for a simple jetting job that turned into a larger than expected job on a drainage system from the 1940’s. They were very professional, knowledgeable and dedicated to doing a good job, I would highly recommend both engineers, they are an asset to you company – thank you”

All of our engineers are trained to the highest standard, each hold all of the relevant industry standard qualifications meaning that we are both capable and safe to carry out our work. You can be safe in the knowledge that Metro Rod are the industry leaders in drain care and repair.

Mrs Rushton - Ebbw Vale (Received via facebook)
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EXCELLENT FEEDBACK FOR SUPER STEVE

30th July 2018 - in Liverpool, Runcorn, Warrington, Widnes

After we here in Metro Rod Liverpool attended a drainage emergency at a local hotel we received this feedback from the customer:

 

“Can you please pass onto the relevant people that the engineer that attended yesterday (sorry in all the chaos I couldn’t remember his name) he was excellent and a real credit to your organisation, he was extremely courteous and professional and resolved the issue in a timely manner.

He also really wanted to help and went out of he’s way to even help the team clean up all the mess .

Working in my Job for as long as I have it’s a pleasure when you come across such professionalism.”

 

We are really proud of Steve, the operative on this job!

We are also proud though that this is the level of service that we deliver across the board, thank you for your kind words Danny, they have been passed onto Steve directly.

Danny Cole, Technical Manager, Pullman Hotel Liverpool

Persevered Until They Solved The Drainage Problems

26th July 2018 - in North East

Great review for two of our Drainage Engineers from Haydon Bridge.

“I just wanted to pass on my thanks to Terry and Deano, Neither job was straightforward but they persevered until they solved the problem.”

Domestic Client - Haydon Bridge
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