Inspector’s praise for service we provide

30th November 2017 - in Bromley, Dartford, London South East

Our engineer came out top of the class when he had an unannounced inspection from one of our valued insurance clients.

The inspector commended the engineer about his appearance, PPE, manner with the customer, order and cleanliness of his van and up-to-date PAT tested equipment.

The inspector commented that he was pleased we were representing them in a positive and professional manner to the policy holder.

This endorses our statement of guaranteeing our clients a safe, professional & honest service day and night.

Finally got some good guys in who gets the job done

30th November 2017 - in Bromley, Dartford, London South East

We are proud of our reputation to provide our clients a safe, professional & honest service day and night.  When our engineers worked through the night for a large supermarket chain, preventing further loss of stock and maintaining trade, we were delighted to receive their feedback…..“Thanks to Metro Rod guys Trevor and Andy, finally got some good guys in who got the job done”

If only all workmen could be like this…

29th November 2017 - in North East

Our engineer attended a house in Cramlington for an emergency blocked drain and had the following to say:

“The engineer did a great job, quickly and efficiently. He was polite and helpful and explained the problems fully. If only all workmen could be like this!”

Domestic Customer in Cramlington

Professional, and Great Customer Service

28th November 2017 - in Bath, Bristol, Trowbridge

Metro Rod Bristol came to the house last night and sorted a drainage problem for us. What a professional guy and also what great customer service. He went the extra mile and he had the good sense to come as soon as possible (despite me saying it might way until next day) to make sure he had it done and dusted – good time management. I Couldn’t be happier – he’s a real asset.


A Credit to your Company

23rd November 2017 - in North East

We attended an Arnold Clark for a blocked ladies toilet and managed to resolve the issue for the customer minimising disruption to site.

” Ross Dawson visited our site as we reported an issue with our ladies toilets, he came on site and was very friendly. I showed him the issue,  . Ross worked very efficiently and without causing any disruption to our site. He was a pleasure to have working on site and a credit to your company.

Thanks for they quick solution. We hope we don’t have to use you again but if any issues do arise we will defiantly know where to come.”

Rebecca Dixon - Arnold Clark, Newcastle

5 out of 5 Stars: “Reliable and Quick!”

21st November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Our on-call engineer this weekend was called to a rental property in Swansea to help with a blocked toilet.

A fairly standard job which involved initial investigative work and then some High-Pressure Water Jetting to shift the blockage.
No surprise the blockage was caused by the build of wet-wipes which of course should never be flushed.

The problem was resolved quickly and efficiently by our specialist engineer.

The end result was a very happy customers who left us the following feedback:

“Really reliable and sorted the problem out straight away! 5 stars”

HPWJ at Private Property

20th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

he Mid Lancs Team were called out to a blocked toilet at a private property in Clitheroe, following the engineers investigations, he was able to determine the location and cause of the blockage. High pressure water jetting was carried out from the external manhole, once the debris was cleared a CCTV look-see was carried out to ensure the blockage had cleared and the toilet restored to full flow.

Metro Rod (Mid Lancs) are available 24/7 and work in around Clitheroe including Sabden, Chatburn, Grindleton and Hurst Green and all areas and villages in and around Clitheroe.

HPWJ at Private Property

Blocked Drains at Food Production Warehouse

20th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

Metro Rod carries out work in the area of Burnley the most recent job being a Food Production warehouse with reports of blocked drains on site.

Once our engineer arrived on site he could see that they were having trouble with 2 blocked gullies and 1 blocked Aco drain the main cause being a blockage that was present downstream from external inspection chamber, after using high pressure water jetting to remove the debris our engineer carried out a dye flow test, CCTV look-see and drain tracing to make sure that all the food debris was gone once he was sure it was clear and free flowing he disinfected the pipeline to leave it clean fresh and working at full efficiency.

All our engineers are trained to the highest Health and Safety Standards so you know that you are in safe hands for more information on our services or for a no obligation quote call our office on 01942 221804

Food Production Warehouse