Replacement of system in the downstairs WC cistern -10/10!

22nd May 2018 - in Bedford, Luton, Milton Keynes, Watford

Dave came to replace the cistern in my downstairs toilet. He was professional, courteous and thorough. Also very, very tidy and careful. A first class engineer and a first class job. 10/10.

From: Mrs Rutter, Stevenage. May 2018.


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Metro Rod (Exeter) to the Rescue

18th May 2018 - in Exeter

KeysI would like to express my heartfelt gratitude to your Exeter office, their customer service today when I dropped my van keys down a drain was just brilliant.

I didn’t get the name of your engineer or the guy in the office, but they were just fab. Quick response to my issue they were polite and professional. The keys were out of site, in a stinking filthy drain with many used needles in it, not a pleasant job.

If it was just the keys which I had dropped I may have just left them as I have a spare set, but also on the key ring was a key fob with ashes in it, which has great sentimental value to me.

Please pass on my thanks to the Marsh Barton, Exeter crew, I can’t thank them enough.

Kind regards



I found him very knowledgeable and helpful and in a different class from the other engineers.

17th May 2018 - in Central London

Lucas attended my home yesterday to fix a blockage in the kitchen sink. I have had previously 3 different engineers visit for the same issue.

I found him very knowledgeable and helpful and in a different class from the other engineers.

Many Thanks,


Praise for Metro Rod’s work in Hillingdon

17th May 2018 - in North West London

Lee- thank you to you and your teams for all the hard work put in over the last 48 hours or so. I left site at 3pm today and a die test showed that flow was as you’d expect.

Again, please thank your team- Job well done.

Contract Supervisor, Mitie Engineering Services

Mark is always very thorough …

16th May 2018 - in Southampton

… and makes sure we are happy with the work done.

Mr Paul Burton

Customer Feedback

16th May 2018 - in Cardiff

Metro Rod Cardiff recently received the below feedback after we were called out to a blocked foul manhole –

Quality of work – 4   Conduct of engineer – 5   Value for money – 4   Speed of response – 5

Comments left by customer – ‘ I would use Metro Rod again’

“Nothing but impressed”

16th May 2018 - in Chelmsford, Colchester, Ipswich, Southend-on-Sea

“I have been nothing but impressed with Metro Rod. Whilst I have had a complete nightmare with insurance companies and another drainage company, Metro Rod have always provided a professional service.

The engineers were efficient, I got courtesy calls from their local office regarding arrival times which other companies failed to do. They completed the job well, made good and gave me all the advice I needed.

I will only deal with Metro Rod going forward”.

Mr G. – Colchester, Essex

Professional Service in Swindon

15th May 2018 - in Reading, Slough, Swindon

Glowing feedback for our engineer, following a call out at a commercial site in Swindon.

“Can I please just take this moment to say thank you very much to your operative Henderson Jordan, who recently visited our site  in Swindon.

He has visited site on a number of occasions and despite there sometimes being challenges, he manages to get the job done no problem. Again he arrived promptly, ascertained the fault and cleared the blockage.

Well done him, it’s a breath of fresh air dealing with an individual like Henderson.

Thank you, Colin”