Respectful of my Home

8th January 2017 - in Bradford, Huddersfield, Leeds, Wakefield

Our engineer was called out to a blocked soil stack which was affecting the shower and toilet. Once investigated he mechanically rodded the stack to clear the blockage.
Mr O took the time to call us with some feedback…

 

“I wanted to ring to say what a fantastic job your engineer did at my house today. He was quick, but very careful and respectful of my home. He explained what he was doing and why. It was a difficult job due to the access. He was patient and used fortitude to keep going, it is a long time since I have been impressed with a contractor so wanted to call.”

 

I thanked him for his time, not everyone takes the time to call us with feedback.
Please feel free to call with any feedback we are happy to take on board any positive criticism and I can assure you we will act upon it.

MR 'O'

Extremely polite and professional

8th January 2017 - in Southampton

Great start to a ‪#‎Tuesday‬!

Another 5* review for our Engineer Jordan Russell.

Miss Hardy – Romsey
Jordan was extremely polite and professional, and even wiped his feet on his way in. Julia in the office was also very helpful and I appreciate her having the Engineer out to me so quickly.

Job: Un-blocked two Toilet’s and slow draining sink

Mrs Hardy

Circus Starr Children’s Charity

8th January 2017 - in Southampton

“Circus Starr is extremely grateful to all our supporters for their continued commitment to helping us improve the lives of those who need it most. If you’d like to find out more about how you can support us in our work, Michelle Crossley on 01260 288690 or email michelle@circus-starr.org.uk

Circus Starr Children's Charity

Cleared the blockage

8th January 2017 - in Southampton

Mark was very efficient. cleared the blockage, very quick and very tidy. Left no mess.

Mr Bulley

Major Issue

8th January 2017 - in Bradford, Huddersfield, Leeds, Wakefield

Metro Rod was called out to recurring blocked internal drains at a gym, where on the last occasion, the blockage flooded the whole gym (fault on pipe work).

We could not easily clear the drain so needed to come back with 2 men and 3 x extra drums of 22mm cable (off 3 vans) to emc pipe work. The gym didn’t want to split the pipework because doing so would take 2 men 8 hours (including picking up cable from other engineers) and as an emergency, it would need doing ASAP.

Our engineer attended and high-pressure water jetted for over 2 hours, using 4 tanks of water during this process. He also used the mini jetter but the blockage would not move.

Our engineer has been in the drainage business for over 5 years so is a very experienced engineer.

We received the email below following our engineer’s visit:

“Thanks for your prompt attendance last night.

I have just been informed that the landlord for the property is taking over this major issue, as it comes under his jurisdiction and he is dealing with it himself, so we won’t need your team to attend today.

Also, I have been asked to pass on comments from the 3 Pure Gym managers that were in attendance last night. They said that your engineer worked so hard to try to clear the blockage, and they have praised his efforts and his prompt action. They said he went over and beyond, was a credit to you and did everything he possibly could last night. They thank him very much. Please can you pass this on from them.”

Adam Garside - PURE GYM

Efficient job

8th January 2017 - in Southampton

Done a very efficient job. Proud of work and value for money.

St. Georges School

Very good

8th January 2017 - in Norwich

The engineer was very good, professional and helpful.

Domestic Client

Marvellous

8th January 2017 - in Norwich

“Marvellous service, speedy and highly recommended!”

Ms M. C
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