Nice, Friendly, Efficient Service

19th July 2018 - in North East

“It is good to get a nice, friendly, efficient service and I was pleasantly surprised at how reasonable the bill was too!

Thank you; your company deserves to do well.”

Metro Rod North East are proud to provide essential plumbing and drainage services tailored to each customer, ensuring we continue to provide a quality service.

Clifton Engineering - Morpeth

Many Thanks to Metro Rod Mid wales and Shropshire

18th July 2018 - in Shropshire, Telford

Hello Adrian and Team,

I just wanted to thank you and your colleagues for you help fixing the collapsed Drain and Manhole at Telford Probation office – It’s a huge relief to get it resolved. I lost count how many times your engineers came out to unblock the drains (I’m sure they were getting fed up coming here) but all of your lads were always helpful, friendly and professional and I really appreciate their help with this.

I’m sure (I hope) that’s the end of the problem but if we have any concerns in the future Ill ask for Metro Rod before anyone else!

Many Thanks

 

Jane Rollo

Senior Administration officer – Telford office

Excellent Service!

18th July 2018 - in Birmingham

We attended Central Jamia Mosque Ghamkol Sharif to carry out drainage works.

Quality of work – 5*

Courtesy of engineer – 5*

Speed of response – 5*

Value for money – 5*

Appearance of Engineer – 5*

Christina in the office explained the procedure and cost in great detail and was very polite and professional. She called twice to give me an estimated time of arrival, unfortunately missed the call, but she left me an informative voice mail to ensure I knew what was happening. I was very impressed with the service I received right from calling it through to the works carried out.

Shahid - Central Jamia Mosque Ghamkol Sharif

Even Plumbers use our services!

18th July 2018

5 Star Review

5 star review from local Ely Plumbing and Heating Company – 5 stars for everything, “lovely chap, speedy service, very happy!”

Team Praised 10/10

18th July 2018 - in North East

“Very helpful and efficient service from Lauren in the office to the professional plumber on site.”

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Commercial Customer - Newcastle

Rescued our Holiday

18th July 2018 - in North East

As we know emergencies don’t tend to play into our daily schedule well, everything comes to a halt, that’s why this client was so pleased to get the job done swiftly.

Metro rod team hope it was a lovely holiday!

“Excellent service from polite and helpful lady who took call, to engineers who attended, fast response, same day at t reasonable cost, that rescued our holiday.”

Domestic Holiday Clients - Newton Aycliffe

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal – all the toilets were blocked.

“We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy.”

Mrs Hester - Llangynidr (Received Via Facebook)

Different Engineers, Same great Service

18th July 2018 - in North East

“I just wanted to pass on my thanks to two of your employees, Terry and Lee, who have both attended my property this week on different drain related jobs.

They were both very courteous young men, knowledgeable and professional.

Domestic Client - Hexham
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