Local Business Gives Cornwall’s Metro Rod 5 Star Review

14th March 2018 - in Cornwall

Blocked drains can be disruptive for businesses especially for those in the food processing industry.   A fast, efficient fix is needed to prevent loss of production and the inevitable knock on effect to customers.

Local meat suppliers Brian Etherington are only too aware of how important excellent customer service is. So when they suffered from a blocked gulley in a busy production area they were straight on the phone to Cornwall’s Metro Rod.

An engineer was quickly on site and found the cause of the blockage.  Using a Kinetic Ram, a burst of compressed air was driven into the problem area.  This created a shock wave in the backed-up water breaking down the blockage and restoring flow.

Andy from Brian Etherington’s was happy to give a 5-star review adding the engineer provided a “a very friendly efficient service”.

 

Brian Etherington Meat Co

Marvellous work Mark

12th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Mark attended a site last week in Bootle.  Site were thrilled with the work carried out and got in touch to say

“…the work was excellent and the advice given was thorough and knowledgable…”

 

Well done Mark and thanks to Gary on site for letting us know about your great experience with Metro Rod

Gary Brooks, local site manager

Praise for Tom and Eddie

11th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Tom and Eddie recently attended a site in Litherland, the customer got in touch shortly afterwards to let us know;

“…they handled the issues on site professionally and really helped site out…”

A big thanks to Tom and Eddie and to Carol for letting us know!

Carol, local site manager

Please pass on my thanks

10th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Metro Rod Merseyside recently attended a site to unblock a drain in an emergency, we received this brief email from the satisfied customer;

“Could you please pass on my thanks to Paul for the work carried out yesterday, he has done a lovely job on site”.

Thank you very much Mrs Jones, we have passed on your comments

Mrs Jones, Domestic Customer

Really knowledgeable, Excellent Service!

9th March 2018 - in Hull, Lincoln, Peterborough

5 star review and some brilliant comments about our engineers,when they carried out a CCTV survey in Huntingdon.

‘The two guys who attended were excellent, really knowledgeable and professional. Excellent service’

Very thorough- 5 stars!

9th March 2018 - in Hull, Lincoln, Peterborough

Received some lovely comments and 5 stars via our survey!  Our project Manager went out to an over flowing Manhole, which he fixed quickly and ensured that the customer was having no further issues with anything else.

‘Your guy was very thorough ensuring once he had fixed drain he then checked all others around my property to make sure all was working’

Another great review for Eddie and the Merseyside team

9th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Eddie recently attended a job and the customer was delighted with his work, so much so that we received the following email;

“I write in connection with a drain blockage in my home.  The problem was attempted to be cleared by the property owner who failed to resolve the issue and then called in your company.  Within a few hours your company called and the man who was to do the work was Eddie Brewster.  My purpose in writing is to say what a good and polite man he is and further to say how he very quickly identified the problem and very soon set about dealing with it.  I am totally satisfied, together with being so pleased with Mr Brewster’s very thorough work and consideration for my circumstances as he rapidly cleared andd thoroughly checked all of the other fittings using the drainage system.  Mr Brewster was satisfied with all of my drainage arrangements and he assured me that all was well and left my home in a clean and tidy condition.

Please will you offer my thanks to Mr Brewster for his professionalism and the knowledgable way in which he performed the necessary work.  It is with my greatest pleasure that I write this, I can confidently say that you have a very good man in Mr Brewster in everything that he did.

Mr Davies

Professional and devoted to his work

8th March 2018 - in North West London

Metro Rod North West London carries out drain repair and unblocking for some of the UK’s largest home insurance businesses. It was therefore very pleasing to receive this comment from one such major client:

Just had the policy holder on the line about the above job just to make a compliment about the engineer that attended, Mohammed Hoque. Her words were “Real professional and devoted to his work in awful freezing conditions. Polite to myself and informed of everything he was doing real credit to the industry and Metro Rod as a company.”

This is the level of service we aim to provide to every customer we assist, whether their issue is a blocked drain, a blocked sink or blocked toilet right through to complex CCTV survey of drains or repair of damaged drains.

 

Major insurance company customer of Metro Rod
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