Trainee engineers showing the way with polite & professional service

26th November 2018 - in Hull, Lincoln, Peterborough

As part of his training one of our newest engineers has been out with one of our senior engineers over the last few weeks.  Absolutely thrilled with the feedback he has received after fixing some drainage issues for a customer, who gave him a 5 star rating!

‘Engineers did the job professionally and really quickly and were very polite throughout!’

Continuous courteous service, during drainage disasters

26th November 2018 - in Hull, Lincoln, Peterborough

We have bee out a few times to a customer in Peterborough who required return visits to fix some major drainage issues she was having with her drains.

She was extremely satisfied with the speed and professionalism with with all our staff both in office and out.

‘All the engineers who have visited on call outs have been courteous, knowledgeable and helpful, thank you’

 

Thank you Metrorod

23rd November 2018 - in Norwich

I was recommended your services by a plumber who said I needed a specialist drainage engineer. The engineer came out promptly and was very nice and polite and investigated the problem. Metrorod come highly recommended and I have added them to my list of honest trades people to call.

Mrs Pearson - Norwich

Pass on our Huge Thanks

21st November 2018 - in North East

Hello,

I would just like to pass on my wife and I’s most sincere thanks to the engineer who came to my property.

First and foremost he gave us a lovely initial call to say he was on his way and gave us an ETA. When he arrived, I noticed what a friendly and knowledgeable engineer he was and within the hour he had my toilet unblocked.

The customer service to the standard he gave us, especially at such a late hour was exceptional and I think he should be recognized and acknowledged.

Customer service to the standard we received is very seldom seen these days and I would like to pass on our huge thanks.

Domestic clients - Denton Burn

Darren & Orion Provide an Excellent Service

21st November 2018 - in North East

Darren and Orion have just attended my office to clear drains in our staff toilets.

The 2 lads provided an excellent service. They kept me informed what needed to be carried out and time scales of the work to be done.

They were very friendly and approachable and even cleaned up the toilets after they completed the work.

 

I would highly recommend them and your company to others.

Commercial Customer - Newcastle

5 Star Review!!!

21st November 2018 - in North East

“Wish all companies were like this: on time, friendly, reasonably priced, excellent.”

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Domestic Customer - Bedlington

Blocked Toilet? No Problem! We Are Here to Save the Day!

19th November 2018 - in Chester, Deeside, North Wales, Wrexham

Picture this; you’ve just got home from work on a Friday evening. You’re just about to settle down for the evening. A nice glass of wine, television or a good book. Sounds great doesn’t it? What if those relaxing plans came to a halt when you enter your bathroom to find you have a blocked toilet? That’s the last thing you need!

Well that’s exactly what Phil, a customer in Chester, came across last Friday. When we received his call, we acted quickly to help sort out his blocked toilet! He has this to say;

 

“Metro Rod Deeside you just saved our Friday night! Absolute legend Dan (and your call centre op who’s name I missed) got here in under 20 mins, fixed our issue in under an hour. Really quick, really professional, top class service with no dramas.. loving your work guys!”

 

A huge well done to our Service Engineer Dan who attended, you’re a credit to the Metro Rod name!

If you think you need us, day or night, we are here for you! call us, email us, however you choose, we’ll be there! When things like a blocked toilet happen at your home, you need someone who’s going to be there quick. You need someone who’s going to be professional and someone who will get the job done with no dramas!

 

Available 24/7/365 – local engineers helping you, the local community!

 

0808 250 9915

deeside@metrorod.co.uk

www.metrorod.co.uk/local/chester

Phil Jones, Domestic Client, Chester

“Polite and Speedy”

19th November 2018 - in Macclesfield, Manchester

“Great service from Mike O’Brien! Polite, speedy worker and cleaned up after finishing the job.”

Ms Massie
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