Care Home Drainage & Pump Services

Commercial Drainage Services for Care Homes

We deliver a complete range of care home drainage and pump services, designed to reduce risk, prevent disruption and ensure continuity of care:

• High-pressure drain jetting
• Pre-planned maintenance
• Drain unblocking and cleaning
• Drain repairs
• Tanker services including flood relief, grease trap emptying
• Pump maintenance
• CCTV drain surveys
• Gutter cleaning services
• Septic tank & cesspit emptying

Whether it’s blocked toilets, overflowing drains, pump failure or foul odours, our engineers respond quickly to protect residents’ wellbeing and prevent care disruption.

Supporting Care Homes Under Increasing CQC Pressure

As expectations around CQC compliance continue to rise, care homes face increasing scrutiny on safety and quality control. Drainage issues, once seen as minor maintenance problems, can quickly impact hygiene standards, resident dignity and daily routines if not managed proactively. Our role is to help care homes reduce these risks through reliable, well-timed drainage support, directly contributing to the key areas considered during CQC inspections:

• Safe – By responding early and preventing blockages from escalating, we help reduce infection risk and avoid the loss of essential facilities such as toilets, showers and kitchens.
• Well-led – Through pre-planned maintenance and clear records of work carried out, we support a proactive approach to identifying and managing building-related risks.
• Effective – Fewer emergency drainage issues mean less disruption to daily routines and more time for staff to focus on delivering care.
• Caring – Our engineers work respectfully in occupied care environments, understanding the importance of privacy, dignity and minimising disruption in residents’ living spaces.

Technology, Reporting and Operational Visibility

At Metro Rod, we don’t just step in when something goes wrong. Through our Connect job management platform, we give care home operators clearer visibility of their drainage assets, ongoing works and historical issues, helping reduce repeat problems through practical reporting and insight. This level of oversight is especially valuable in care environments, where recurring drainage issues can disrupt daily routines and erode confidence in facilities.

Case Study: Essential Pump Station Upgrade at a Residential Care Home

When an Oxford care home identified issues with its pump station, finding a solution that was dependable and quick, without disturbing residents, was essential. This case study explores how the problem was uncovered, the practical steps taken to resolve it, and how the site was left better protected for the future.

Read on to see how experienced engineers delivered a lasting upgrade under sensitive conditions.

Why Metro Rod?

Recognised for delivering first-class customer service, Metro Rod is a leading provider of commercial drainage services nationwide. With more than 40+ service centres and 600+ fully trained engineers, we’re available 24/7 within a one-hour drive of 85% of the UK’s care homes.

Whether responding to an emergency or carrying out planned maintenance, our teams work professionally and discreetly in sensitive environments. We operate to high Health & Safety standards, supporting care homes in maintaining safe premises that contribute to resident wellbeing, staff confidence and ongoing CQC compliance.

Accreditations

Metro Rod holds recognised industry accreditations and memberships, including Constructionline Gold and Alcumus SafeContractor. All engineers are DBS-checked and undertake regular training to ensure high standards of safety, workmanship and professionalism.

This commitment gives care home operators and facilities managers confidence that their commercial drainage services are being delivered responsibly, reliably and in a way that supports broader governance and compliance requirements.

View our full list of accreditations and training.

Contact Metro Rod

You can talk to your local Metro Rod care home drainage specialist by visiting our Find Your Local Service Centre page. We are always happy to arrange a free site visit and a no-obligation quote for any work you might need.

Alternatively, if you require more information on how we can help you with all your drain cleaning and pump maintenance needs, contact us on 0800 66 88 00.