Going the Extra Mile
25th June 2018 - in Morton-In-The_Marsh
We were called out to a house with a blocked toilet. Our engineer arrived and inspected the troublesome toilet and set about clearing it. This was relatively straightforward and he was able to clear it, however after flushing the toilet to test he discovered there was a secondary blockage further down the line. He went downstairs and outside to the manhole in the back garden, where the new problem was occurring. He cleared this blockage and tested the line, finding that it was now flowing freely and clear. This was good news, however he suspected there was a reason for these blockages and that it could be that the line was running flat, not allowing gravity to assist the flow towards the public sewers. He couldn’t be sure of this without a closer look, so explained to the home owner that he would recommend that a CCTV survey be carried out to explore the problem further.
The homeowner was very pleased and said this about him: “Tony provided an excellent service. Professional, friendly and helpful. Thank you so much. P.S. He went the extra mile!”
25th June 2018 - in Witney
Our engineer attended a cinema who were having problems with their urinals, which were blocked. Upon investigating the problem area, our engineer found the offending urinal and removed the trap, which was full of scale. Uric scale is a common problem in urinals and often the cause of blockages. The trap was cleaned and the scale removed, and then replaced. At this point a leak was detected, and when he looked into this he found that a seal had split. This was removed and replaced with a new seal.
Following the cleaning of the trap and replacing the seal, the next step was to clean through the pipework with the Electro-Mechanical Cleaner and then the pipework was checked to see if it was flowing and it was.
Throughout his visit he kept the site informed of his progress as requested and they were happy that “full explanation of work carried out. Very pleased.”
X Marks the Spot
21st June 2018 - in Oxford
A call came in at 8pm from a church in Oxford, though they requested that we attend in the morning, which we were happy to do. We sent David out the next day. The problem was three blocked manholes so David went to the furthest manhole to jet with his High Pressure Water Jetter, as he hoped this would clear the blockage and all three would start to flow again. Despite his best efforts he could not reach the blockage, which he was trying to get to from a blind connection from this manhole. As the building by the manholes was a new addition to the church, David asked if there were any plans on site and there were, which is always helpful! The plans revealed a manhole that was not visible previously. David dug in the location and underneath five inches of dirt was the missing manhole. This was quickly opened and jetted and this time he was able to reach the blockage and break it up, allowing the other manholes to flow again.
The customer was very pleased: “Relentlessly persevered! Awesome!”
My Customer Was Amazed.
21st June 2018 - in Norwich
Thank you for your excellent service that Metrorod Norwich have provided. I called the office yesterday and we had an engineer out and on site within a couple of hours.
Soon after, we received a very detailed breakdown of price and an clear description of the works required. I spoke with my customer this morning and she is amazed at the speed of the service and the very reasonable quote. Needless to say my customer has authorised Metrorod Norwich to carry out the works.
I am very impressed and wouldn’t hesitate to recommend Metrorod Norwich
Legends of the drainage industry
20th June 2018 - in Gloucester, Hereford, Newport
Our engineers attended a property in Crickhowell to deal with a blocked drain – as with many customers we encounter, they had already utilised the services of another drainage provider who had failed to rectify their problem completely.
The engineers carried out some drain tracing prior to high pressure water jetting of a blocked manhole – after clearing the blockage we used our CCTV drainage camera to inspect the pipework. Our investigate skills paid off – we found a damaged section of pipework that had been the cause of the customers repeated blockages. We quoted to fix the problem and returned to the property the following week to carry out the repair – leaving the customer safe in the knowledge that her drainage problems had come to an end.
“Your engineers came out to my property and did an amazing job sorting out the blocked drain in my garden. Then went above and beyond what other companies had done previously – and after a lot of drama and problems they found and solved the problem once and for all. They are legends! Thank you once again.”
Late night call
19th June 2018 - in Wantage
We were called out to a blocked drain at a home in Wantage out of hours so we sent our on call engineer, who happened to be our trainee engineer, so we sent him out. He was being shadowed by one of our senior engineers, so the customer got two for one! The senior engineer made sure to watch and make suggestions as Jay set to work. The source of the blockage was traced to the manhole in the back garden, where it was discovered that there was a build of of toilet paper on a sharp bend in the manhole. Mindful of the time of night (it was coming up to 11PM at this point) Jay used his rods to dislodge the paper and unblock the drain. The toilet was tested by flushing to ensure it was free flowing and then the work space outside was hosed down and left clean and tidy.
The customer had this to say about their work: “Very friendly, professional and efficient. Fantastic communication throughout 10/10”
The 3 P’s – Prompt, Polite, Professional
18th June 2018 - in Gloucester, Hereford, Newport
Our engineer attended a property in Abergavenny where the homeowner had reported that a blocked drain had caused their toilet to back-up.
“Your engineer came to our property today to unblock our drain – he arrived much quicker than expected and sorted the problem for us really quickly with no fuss or mess. He was polite and friendly whilst also being extremely professional. Please pass on my thanks to your engineer for his help today – and thank you to the staff at your office for dealing with everything so promptly”
Customer feedback speaks volumes for the type of service we provide. Our professional service starts from the moment a customer calls our office to arrange an attendance by one of our fully trained drainage engineers, we keep you updated throughout the process, providing accurate ETA’s and a direct point of contact should your situation change at all.