Please thank Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently received a card through the post highlighting the great work that Eddie had carried out for a customer.  She wrote;

“Today Eddie from your company came out to unblock a drain.  He was with ‘the job’ for a long time, he involved myself and showed me all the issues that had caused the problems, he was exceptionally efficient and totally thorough.  He has said that he will come back (if agreed) to do a thorough clean up of all of the drains.  he picked up on so many other issues and discussed recommendations.  It was so nice to deal with such a friendly person who clearly knew his job and was so thoroughly professional in every aspect.  If whomever reads this could please let Eddie know that I have written this as I felt that it needed to be expressed that he is an asset to your company”.

Thank you very much for letting us know, your comments have been noted and passed on to Eddie personally.

Sue James, loyal Metro Rod customer

Professional service

26th March 2018 - in Hull, Lincoln, Peterborough

A glowing 5 star review from our key account customer JD wetherspoons.

‘They always carry out there work in a very professional manner’

Great Customer Feedback

26th March 2018 - in York

I’d like to express my thanks to the gentleman who came out today to sort out a blocked drain. Even though it wasn’t an “emergency” Metrorod came out within a few hours and your engineer was very polite and cheerful despite it being bitterly cold. He did a thorough job, explaining what he was doing as he did it and I think he should be commended for such a professional way of working – he reflects very well on Metrorod.

Mr Ward - Ripon

Speedy recovery for businesses.

26th March 2018 - in Hull, Lincoln, Peterborough

Wonderful comments and a 5 star rating after we unblocked the toilets at a care home in skellingthorpe and got them back on track.

‘Engineer located issue very quickly and resolved issue without causing any disruption to staff or residents’

Anthea Walters

Going the extra mile.

26th March 2018 - in Hull, Lincoln, Peterborough

A 5 star rating and some lovely comments from a customer in Scunthorpe after we fixed an over flowing drain on her property.

‘Lovely man he even cleaned down mess after he had fixed drain’

Mrs Malone

Very Good Service From The MetroRod Team

23rd March 2018 - in Norwich

Just wanted to say that the team at MetroRod did a very good job! In particular Jean in the office was extremely helpful, she did everything in her power to assist me and my household leak. Ian the engineer was very pleasant and completed the work with minimum mess and fuss, he soon had me back up and running again. It is also very nice to get a follow up phone call about the service that I received.

Mr Tebby

Social Housing Client Praises Metro Rod

22nd March 2018 - in North East

We do work for several Social Housing Clients in the North East, they rang to say that they had an emergency blocked drain and the tenant had no use of their toilet. We were able to get someone out within one hour to resolve the issue for the tenant. The Social Housing Client had this to say:

“Thank you for such a prompt response, this is a great service”

We are pleased we were able to help resolve the issue quickly for the client.

 

 

Social Housing Client

Absolutely Amazing Service

20th March 2018 - in Norwich

Jean took the call on a Sunday and she spoke to me is such a lovely manor, calm and clear she was amazing. I explained that I had a problem with ‘screaming pipes’ and found it like a stressful white noise. The engineers arrived, found the problem straight away, talked me through their processes and were able to isolate the air in the pipes. I could have cried with happiness. My family and I had left the property as the noise was too much, and we have now been able to return.

 

Thank you

Mrs Maasdorp
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