Customer Service is Free of Charge!

1st November 2018 - in Hull, Lincoln, Peterborough

We have had some incredible feedback this morning!  Last night we went to a job where a client was in a vulnerable situation with children and had no facilities.  The insurance policy taken out, on this occasion, was insufficient to cover such works however as we were not prepared to leave our customer in such a predicament.  This morning, completely free of charge, we returned with parts and fixed the problem.

In our office the customer is always at the centre of everything we do. A bit of compassion goes a long way.

 

‘I have had two of your employees work at my home over the past two days – Hayden and Mark.
I would just like to take this opportunity to Inform you that I have not come across more dedicated employees in all the years I can recall dealing with people like these two.
I commend them on their attitude toward their Job, the service they provide is 100%. In fact I would say Hayden goes above and beyond his duty to ensure that the individual (I.e me), but I feel in all his jobs are completely satisfied and the job is complete and safe before he goes ensuring all our safety. 
Customer service, efficiency and the pride he has in his work his one in a million.
The care he had to ensure I was not without any services within my home, due to my health problems, I was overwhelmed. The fact the he had sensed the stress I was started to fee yesterday when things were not working out and he ensured he did everything he could to help me, has one me over.
Once again I want to say thank you to them both, great guys and a job well done.’

Ms Najib

Very Thorough Job

25th October 2018 - in Southampton

Thank you very much for sorting out our drain problem. The young man Jordan, did a very thorough job.

L Dempsey

Amazing Team

25th October 2018 - in Southampton

Amazing team. Came out and sorted my drain issue which I’ve had for over a year. Was diagnosed spot on by Mark senior. Highly recommend this team.

S Choudhury

5 Star review for our CCTV Engineer.

23rd October 2018 - in Mid-Wales, Shrewsbury, Shropshire, Telford

Another Great review by a customer in Welshpool, Following a call in which we were asked to attend pretty promptly due to problems with there drainage system.
Our engineer Tom was diverted and was in attendance within 30 minutes, the customer left this review:-
“Very quick & thorough service – camera inspection of drains on & off property – and prompt delivery of footage + job details.”
If you required a Drainage CCTV survey we are the company for you. Metro Rod Mid Wales & Shropshire are competitive on pricing and our experienced engineers have a wide range of CCTV equipment that allows us to camera down most drains. Contacts us for more information on 01938554050.

Septic Tank Praise for Metro Rod Mid Wales & Shropshire

22nd October 2018 - in Mid-Wales, Shrewsbury, Shropshire, Telford

Metro Rod Mid Wales and Shropshire have received another glowing review from a happy customer. Gary our Tanker engineer had attended an overflowing Septic Tank. He emptied it and cleaned the area leaving the customer happy. and we are grateful for the review the customer left.
Very pleased with service,
“Nice people to deal with, came out straight away, did a good job emptying the Septic Tank and Gary who did it was great.”
If you have any Septic Tank problems or just want yours emptying please call us on 01938559320 and we will do everything we can to help.

 

Prompt, Honest and Super Helpful!

18th October 2018 - in North London

I was recommended Metro Rod by a Plumber called Callum. We had blocked toilet that was back filling. Stacey was super helpful and appointed an engineer the same day. Upon arrival at the property it was not clear where the manhole was, we remembered it was under the decking and Stacey said her team could help to access. She also provided alternative options. In the end in turned out just boxing around the pipes in the toilet needed removing and then the drainage was cleared. Stacey was incredible knowledgeable and the engineer was also great. Never used this company before but definitely will again. The cost was also not extortionate. This company were prompt and honest and super helpful!

Natasha Banse (Via Facebook)

5* Customer Feedback

18th October 2018 - in North London

I am emailing to say how extremely impressed I was today with the quality of customer service that I received from Stacy and John. When I rang this morning with my query re my blocked drain, I was very stressed out and anxious. Stacy answered the call within a couple of rings and she was supportive and caring. She acted quickly and efficiently to organize an engineer and kept me updated re the ETA time of the engineer. John rang me when he arrived at my property. He was very friendly and clearly explained the problem to me and advised me to call Thames water. I will definitely call upon your service again if needed and I will recommend Metro Rod to my friends.

Jackie Seiwaa - Barnet, London
5 Star

Well Done Martin & Ian

17th October 2018 - in Norwich

5 Star

 

Dear Jean,

 

Further to the visit from Martin and Ian last week to our property on Bracondale. I am writing to thank them for their courtesy, hard work and overall professionalism in dealing with the drainage problems that we were experiencing.

Following an initial survey, Martin came back a second time to jet through and clear one pipe in order to work out the best solution that would meet our needs. When they arrived a week or so ago, Martin and Ian were completely professional, courteous, helpful and tidy. The quality of the work was first class and the building inspector was very pleased when she visited on Friday afternoon. The reinstatement was of a very high quality and all rubbish was removed from site on completion of the work.

As you are aware this has been a rather stressful experience for us as the drainage problems were preventing our bathroom from being used, and we are enormously grateful to you and your crew for the work carried out in diagnosing and then resolving the problems. I cannot praise your team too highly.

Yours sincerely

Mrs Sarah Hills, Ward Hill Property Consultants
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