Out of 10 Metro Rod would score 11+

11th April 2018 - in Norwich

I had a blocked rainwater down pipe at the rear of the property. When I rang your company and explained the problem you gave me an appointment very quickly. I requested an afternoon appointment and you offered me between 12:00 and 5pm. You then called me to say that your engineer would be with my slightly earlier as they had finished the previous job and would that be ok? I said ‘yes’ and I would see him onsite in about 30 minutes.

When Matt arrived he was very polite, introduced himself and said what he was planning to do. All while he was working he kept me informed of what he was doing and what was going on. After about 45 minutes of investigating Matt said it seems to be an Anglian Water issue and he would contact the office and get them to attend and Anglian Water would be in contact to make an appointment.

I have used other drainage companies in the past as I have four other properties, I will be contacting only MetroRod in the future if I have any problems as you were so helpful and efficient. Out of 10 Metro Rod would score 11+

 

 

 

Great Customer service

11th April 2018

We’d like to thank your man Gavin for coming so quickly to sort our blocked drain problem out and the professional and courteous way he went about his work. We will recommend you if anyone we know has a problem.

Ray and Julie

An Absolute Pleasure to Have Around

7th April 2018 - in North East

Our engineer Lee attended a property in Ashington on behalf of a local Estate Agents. The tenant of the property was thrilled with the work and sent the following feedback:

“Lee came to my property yesterday as my downstairs toilet was blocked. He did a fantastic job and fixed the problem in no time with no mess.

He was an absolute pleasure to have around”.

We are always thrilled to receive feedback from our customers, Lee is a new engineer so it is great for him to hear he is doing such a good job.

Domestic Customer in Ashington

Providing Exceptional Levels of Service for Ian Gibbs Estate Management

4th April 2018 - in North London

As Managing Agents of over 6,000 residential properties, we have drain maintenance contracts in place with Metro Rod on some of our larger sites.  In our experience, Metro Rod are a thoroughly professional company which provides an exceptional level of service, both on the ground and from a customer service perspective.  Their prices are competitive, and their staff are knowledgeable and always friendly and courteous.  We will definitely be placing more contracts with Metro Rod, and would not hesitate to highly recommend them.

Peter Isaacs, Ian Gibbs Estate Management

Coffee Store Praises Metro Rod Engineers

29th March 2018 - in Aberdeen

Offering a 24/7 service 365 days a year meant our engineers were able to attend late one evening at a large coffee store in Aberdeen. On arrival they were presented with flooded toilets due to a drain blockage. Having solved the issue with a minimum of fuss and tidied up the guys were treated to a free coffee and received this great feedback…”Thanks to John and Kiel for their hard work, they were very professional and polite. The problem was solved quickly and efficiently.”

Professional Services

29th March 2018 - in Bromley, Dartford, London South East

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Metro Rod London South East welcomes customer feedback.  Some people can feel vulnerable when a stranger enters their home so knowing our engineers are trustworthy and professional is our priority. Thank you Mr. Bassett in Orpington who rated us 5* for being professional and affable, keeping appointment time, being very helpful and demonstrating good work.

Professional Service

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

“Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!”

Chris, local Property Manager

Praise for Mike and Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Mike and Eddie attended a property last week and we received the following feedback from site;

“I am just dropping a line over to you to say how pleased we were with the prompt service that we received yesterday.  From the manner in which the initial intimation was handled to the prompt arrival of your engineers, they carried out the task with enthusiasm despite the time of the job (1700) ensuring that not only the blockage itself was cleared but also the rainwater traps, mitigating any future issues, finally disinfecting the site and the street footpath during the cleandown.

Please pass on our regards to Mike Wilkinson and his ‘Dutch Colleague’ (the lad in the orange wellies site joke!). I have no hesitation in future recommendations to your service.”

 

Many thanks Pete and Cath, I have passed your thanks onto Mike and Eddie (and his orange wellies!)

Orange Wellies

Pete and Cath Brandwood, Loyal Metro Rod Customers
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