Very Helpful and Conscientious Engineer

10th May 2017 - in Norwich

“Thank you so much for your brilliant service, your Engineer was extremely helpful and conscientious, he gave plenty of time to attend our site to empty the grease trap and clear all the associated pipes. A genuine nice guy, I can’t praise him enough”

Richard Haydon - Greggs, Norwich

MYTUM & SELBY… CONSTRUCTIVE FEEDBACK

9th May 2017 - in Bradford, Huddersfield, Leeds, Wakefield

“Metro Rod have always provided a quality service at short notice. The timescale of the engineers arrival has always been either the same day or the next. Only a slight issue – the out of hours number takes us to a national switchboard – perhaps the on call member of staff could be used to contact your depot/engineer”

Mr M - MYTUM & SELBY

KIRKLEES COLLEGE… HOW DID WE DO?

9th May 2017 - in Bradford, Huddersfield, Leeds, Wakefield

“Within my role I have been dealing with Metro Rod West Yorkshire for the past 2 years and I have had no issues with the services they provide for the college. From surveys to emergency call-outs Metro Rod have aided the Kirklees College to the best of their ability to suit the nature of our requirements. The staff are a pleasure to work with on-site and over the phone and provide detailed information about the work that has been carried out and any further maintenence the college would benefit from.”

Mr R - MetroRod Customer

GREENDOWN TRUST… HAPPY CUSTOMER

9th May 2017 - in Bradford, Huddersfield, Leeds, Wakefield

“You will be pleased to know, we are always very happy with your service, your cherrie voice (Judy Milburn, Marketing Manager), and Terry (Service Engineer) is always so professional polite and considerate to our tenants. It is a pleasure having him on site. We are totally happy and certainly not planning to look at an alternative provider. KEEP UP WITH THE GREAT WORK”

Mrs G - MetroRod Customer

Read our latest glowing feedback

9th May 2017 - in Bury st Edmonds, Cambridge, Kings Lynn

After having a serious problem with our toilets and drains which could have resulted in my School being closed, I called Metro Rod and explained our problem. They were understanding and recognised the seriousness of the situation. An immediate call out to deal with our problem was then arranged.

Due to the efficient and professional manner of the office staff and the people they sent out; we were able to fix the problem and keep the School operating. I would not hesitate in calling on their services again.

Premises Manager - Local School

Found problem quickly

9th May 2017 - in Brighton, Canterbury, Maidstone

Very friendly, polite. Found problem quickly. Thanks

Laura - Horsham

Nottingham Man Compliments Good CCTV Survey Service

9th May 2017 - in Derby, Nottingham

We had an enquiry from Paul in Nottingham (on 4th May 2017) who needed a CCTV Survey and report for building work at his property.

He was so pleased with our response that he e-mailed:

“I must say it makes a pleasant surprise that all is as stated – the engineer turns up on time, does the job, is polite etc.”

Paul, Nottingham - Unsolicited e-mail

“Showed concern for our shops needs”

8th May 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.

We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.

The client had this to say about his work:

“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”

Betting Shop in Oxford - longterm Metro Rod Customer
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