Customer Compliments passed to the Head office!

15th April 2019 - in Mid-Wales, Shrewsbury, Shropshire, Telford

We had a great review come through to us from Metrorod Head Office, Where a customer had rang up and wanted to Share some feed back from a job we had recently Attended. It read:-

“The customer had called to pay his bill this morning. He was full of praise for the engineer that went to site. He advised that we attended the same day, we were very efficient, professional and couldn’t thank both the engineer and the company enough.”

We had attended a blocked toilet and found that it had been blocked with a toilet rim block holder which had come loose and wedged itself in the U bend. Our engineer managed to clear it and we have another happy customer.

Brilliant service from our Newcastle Plumber

15th April 2019 - in North East

Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough

Domestic Customer - Newcastle Upon Tyne

“Quickly Identified and Resolved”

15th April 2019 - in Macclesfield, Manchester

“Josh came out to sort a blocked drain for us this morning. Really prompt, efficient, and Josh quickly identified and resolved the issue. We haven’t had to use a service like this before, but would definitely recommend and use Metro Rod again if needed. Thank you.”

Mrs Pritchard

“Thanks to Josh”

15th April 2019 - in Macclesfield, Manchester

“Great, thanks to Josh for coming out on a Sunday evening and fixing a leaking pipe. Cannot recommend highly enough!”

Ms Trice

Thank you Metro Rod Team Who Went Above And Beyond

12th April 2019 - in Norwich


Dear Shaun

I would like to thank Shaun and his staff namely Jacob who went above and beyond the call of duty in helping the replacement of a electrical cable for a treatment plant. Jacob was the role model of staff even when the customer was absent, he never complained or had any negativity in his work, even though he dug 50m trench by hand in very clay conditions. I was aware that he let his team know about the delay so as not to cause any scheduling issues for Metrorod.

Jacob was a shining example of how loyal and trustworthy member of staff should conduct there working roll.

I would not hesitate to recommend Metrorod in the future and they great staff they have.

Thank you

Kindest regards.

Dave Claydon

Couldn’t be happier with Drainage Engineer!

10th April 2019 - in North East

Lee Gallon has been our engineer today and i couldn’t be happier with service he has given us. great lad and a job well done. Would recommend.

Domestic Customer - Newcastle

Toilet flush issue

10th April 2019 - in North East

Rang up with a toilet flush issue, Ben was here 20 minutes, replaced the unit and all sorted! Cracking work

Domestic customer - Wideopen

“Professional and Knowledgeable”

10th April 2019 - in Macclesfield, Manchester

“Great service by Phil Walsh! Very professional and knowledgeable.”

Mr Waterhouse