Generally fantastic!

8th January 2017 - in Gloucester, Hereford, Newport

“This message is to let you know what great service I have received from the Metro Rod (Newport & Hereford) franchise.

I have used their services on 2 claims in the last 2 weeks and on both occasions the service has been swift, efficient, polite, helpful, and overall generally fantastic! The service has been a breath of fresh air and such a relief knowing that the claim is safe in your hands.”

A.Price - Claims Manager - M.J Price & M.L Watkins, NFU Mutual

Very professional

7th January 2017 - in Bedford, Luton, Milton Keynes, Watford

“I have called Metro Rod out a couple of times to my business premises. All the engineers that have been to site are knowledgeable and polite. The office always keeps you informed of where the job is up to. The experience from ringing a job through to getting the job completed is very professional. They always look for a cost effective way of rectifying the problem causing least disruption to your business as possible.

I would definitely recommend Metro Rod to my friends and colleagues; they get the job done quickly and effectively.”

Ms P O'Grady

I am so happy with the work

7th January 2017 - in Bedford, Luton, Milton Keynes, Watford

“I am so happy with the work that was carried out at my property. Jack arrived at my property at the specified time I was told by Carl the Operations Manager. Jack had a very smart appearance in his Metro Rod uniform along with a very polite manner, he told me he absolutely loved his job. The works were carried out efficiently and if I need any further works I would request Jack to carry them out. I am going to recommend Metro Rod to all my family and friends, what a brilliant service.”

Mrs J Field

Cheerful in the rain

7th January 2017 - in Guildford

We called in Metro Rod (Guildford) for a Blockage and they were very efficient and Cheerful in the rain.

Mrs Hill

Engineers did a fantastic job

7th January 2017 - in Gloucester, Hereford, Newport

Cheltenham Racecourse welcomes the horse racing festival in March, this annual event thrusts the town in to the media spotlight and thousands of race-goers descend on the town to enjoy the festivities. In preparation for the festival many of the town’s pubs prepare themselves by ensuring that their drainage systems are free flowing and in perfect working condition. In the week leading up to the festival we visited one of the town’s most popular bars, All Bar One, based on the Promenade in Cheltenham. We carried out a thorough maintenance clean of the drainage pipework along with the toilets & urinals.

Louis Strauss, General Manager of All Bar One, Cheltenham commented on our services:

“[We have had] a routine service done of our drains ahead of Cheltenham Gold Cup week, both of your engineers did a fantastic job, nothing was too much trouble for them, and they were thorough and professional. Thank you for a job well done!”

All Bar One

Engineers very helpful!

7th January 2017 - in Cardiff

We were called out to a domestic property who requested a look-see camera survey to identify some on-going issues, the customer kindly left feedback –

Quality of Work – 5
Courtesy of Engineer – 5
Speed of Response – 5
Value for Money – 5

Advice – Very pleased with service! Engineers very helpful! Thank you!

Paul Barry

Advice – None

7th January 2017 - in Cardiff

Metro Rod Cardiff attending a domestic property for blocked drains in the back garden – Mrs Belward left the below feedback –

Quality of Work – 5

Courtesy of Engineer – 5

Speed of Response – 5

Value for Money – 5

Appearance of Engineer – 5

Advice – None

Mrs Belward

Could not fault the communication & response times

7th January 2017 - in Cardiff

We were called out to the Pryzm Night Club in Cardiff as they were having major maintenance problems and had to shut the kitchen off. The manager left the following feedback via email –

“Can you pass my thanks to Danielle & the team, during a very stressful time I could not fault the communication & response times. They helped us solve a major issue as swiftly & efficiently as possible.”

Pryzm Night Club
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