Customer Service is Free of Charge!
1st November 2018 - in Hull, Lincoln, Peterborough
We have had some incredible feedback this morning! Last night we went to a job where a client was in a vulnerable situation with children and had no facilities. The insurance policy taken out, on this occasion, was insufficient to cover such works however as we were not prepared to leave our customer in such a predicament. This morning, completely free of charge, we returned with parts and fixed the problem.
In our office the customer is always at the centre of everything we do. A bit of compassion goes a long way.
'I have had two of your employees work at my home over the past two days - Hayden and Mark.
I would just like to take this opportunity to Inform you that I have not come across more dedicated employees in all the years I can recall dealing with people like these two.
I commend them on their attitude toward their Job, the service they provide is 100%. In fact I would say Hayden goes above and beyond his duty to ensure that the individual (I.e me), but I feel in all his jobs are completely satisfied and the job is complete and safe before he goes ensuring all our safety.
Customer service, efficiency and the pride he has in his work his one in a million.
The care he had to ensure I was not without any services within my home, due to my health problems, I was overwhelmed. The fact the he had sensed the stress I was started to fee yesterday when things were not working out and he ensured he did everything he could to help me, has one me over.
Once again I want to say thank you to them both, great guys and a job well done.'