"Excellent service. Mike arrived promptly, was conscientious about the job, talked me through what he'd found in the survey and what my options were. Kept my driveway tidy and cleaned up properly when he left. Wouldn't hesitate to use them again."
"Fantastic service on the day. The engineer (Paul Gallagher) attended site as advised all in company uniform and very well presented. He knew exactly what the issues were and turned up on site with all the necessary replacement parts. The job was carried out professionally and very promptly. Had very useful tips and advice as to how to avoid the same issues in the future. Highly recommended, once again thank you for a great job Metro Rod especially Mr PG!"
Our Engineer Tom Emberton has had another great review from a happy customer its safe to say he had a big smile after reading it.
"Professional service and very attentive. Tom Emberton was the engineer who attended badly blocked drains where the manhole covers were not apparent above ground. The problem was solved despite the difficulties encountered."
Its always pleasing to any engineer to hear they have done a good job and we are really proud of our engineers, If you have any drainage needs please call our office on 01938554050 or e-mail us on [email protected].
Please can you pass my thanks onto Metro Rod as they were absolutely amazing yesterday. They called regarding access to the property & conveniently came out allowing me time to ensure the gate was open. They then called to explain the situation & were kind enough to contact the Water Board. Upon returning home they had cleared all the sewage even though they hadn't been able to sort the problem.
10/10 Across the Board!
Tidiness - 10/10
Timekeeping - 10/10
Courtesy - 10/10
Workmanship - 10/10
Mr Neil Jones - Stevenage. December 2018
See all our Checkatrade reviews here.
Last Friday I was having a nightmare, I was told there was a blockage that required removing most of my kitchen to access it. I then called out Metrorod and Dean the engineer was out to me very quickly. Dean used a CCTV Camera and found the blockage to be in a manhole. He was able to clear the blockage and no works were required to my kitchen.
Thank you Metro Rod Norwich, I would recommend your services to everyone.
You might think calling our engineers heroes is pushing it - but in this instance they certainly did save a 'damsel-in-distress'.
Have a read of this recent customer feedback:
"I was in quite some distress at the collapsed drain and it’s results so enormously grateful that from the initial call to Luke who was very sympathetic right through to the engineer work and speedy repairs, the service was amazing. It was a horrible day and I felt so sorry for them having to work outside but they were great and kept me updated with what they’d found and the steps they would take throughout. They were reassuring, professional and efficient despite me being horrified at the mess. It was all cleared and once the remedial work identified, a new set of engineers dispatched a couple of hours later to complete the job. We were relieved that we were able to still look forward to visitors that weekend without worrying. So definitely 5 Star experience and huge thanks to Liam, Mike, Matthew, Stewart & Nicky. I shall not hesitate to recommend Metro Rod. A very appreciative 5 Star review from us."
Thanks Christine.
Well done to our engineers and well done to us. #drainexperts
Dear Metro Rod,
Your engineer Ben, broke the blockage (with a plunger) in no time but knew that some of it remained. He then jet washed the system, despite another drain feeding into the same pipe making this difficult. I am fairly sure that some of the gunge he removed had been accumulating for 30 years since the house was built.
I am a natural optimist and believe that provided we are careful what we put down the sink, this is as near a permanent fix as is possible. The clever thing was not to simply force a hole through the blockage but to thoroughly clean the pipe as well.
This may sound like bad future business for you but I believe the opposite is true, I will call you first next time (Hopefully not for many years!!). Also, I have already told several friends and neighbours about the excellent job done by Ben of Metro Rod.
Many thanks