Blocked Drains, tackled!

30th April 2018 - in Hull, Lincoln

We went out over the weekend to unblock a shared drain in Peterborough which was affecting many houses on the street, One of them being the Local counsellors. These were his comments.

‘He did a excellent job, he arrived on time and cleared all the drains,. I was worried about our neighbours next door as they are pensioners, but the he came and fixed the problem, excellent, excellent job!’

Well done Ged!

Great job by Andy and Josh

26th April 2018 - in Liverpool, Runcorn, Warrington, Widnes

Andy and Josh recently attended a domestic property.  The householder contacted us this morning to state that

"Andy and Josh carried out a fantastic job for me, all the issues have been sorted and they really put me at ease"

Excellent feedback, well done!

Domestic Customer - Aintree

Drainage Engineer shows commitment, determination, perseverance and hard work

24th April 2018 - in Bromley, Dartford, London South East

We always welcome feedback, it judges our current service performance and informs us to improve in any areas necessary. We were delighted to receive these comments from Mrs. Cowles in Bromley "I just wanted to write a quick note to commend Andy from the London SE Team who responded to an insurance company request to clear a blocked toilet drain yesterday. Despite it not being a straight-forward fix (old house with multiple additions over the years), Andy's commitment, sheer determination, perseverance and hard work got the job done in the end. He was professional, polite and respectful, and saw the job through, where many would have given up and 'passed the buck'. We are truly grateful, and enormously impressed. Following this encounter, we wouldn't hesitate to recommend Metro Rod to friends and family. Thank you!!"

My Monday morning got so much better, thank you!

24th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

Local Boat Chandlery Company gave our service a 5 star review following a blocked gulley:

"Very pleased with your work, the guy who came out was personable, friendly, quick and polite. He was keen to see if I needed anything else doing and got it sorted quickly. My Monday morning got so much better!"

Jordon’s approach was a credit to your company.

18th April 2018 - in Southampton

Jordan has just successfully cleared the blockage. Jordon’s approach was a credit to your company.

Many thanks for your prompt attention

Russell Morgan, Fawley Waterside Ltd

Thank you

17th April 2018 - in Norwich

I would just like to say a massive thank you to your engineer Dean. He was a really lovely young man who did the job really well and efficiently

Judi Byrne

Polite, positive and efficient approach to drainage solutions

17th April 2018 - in Hull, Lincoln, Peterborough

I had reported a drainage problem to Anglian Water which you followed up on. Your engineer Thinus arrived late afternoon the following day after contacting me as requested.

I would like you to pass on my thanks to Thinus for his professional approach to the problem.

He was very polite, positive and efficient, but didn't rush the job due to the late hour of the day. He was able to clear the problem, after a number of attempts, but it was obvious that he wouldn't leave prior to the problem being completely clear. I am grateful for his efforts.

Again, many thanks.

Eric Murray

Another happy domestic customer in Cambridge

17th April 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

"I wanted to let you know that its so nice to meet someone so keen on doing their job, what a lovely fella your engineer is!"

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