Customer Testimonials

Blockage Cleared Quickly For Happy Customer

31st January 2018 - in Cornwall

A blocked drain is never welcome.  However, Cornwall’s Metro Rod are never far away to root out the problem and get things running smoothly again.

Mrs Collins from Camelford had cause to call us for such a blockage recently.  Our engineer Gerry was with her in no time and quickly located the effected pipework.  He was then able to jet the area clearing the blockage and restoring normal flow.

Mrs Collins was delighted with our service describing Gerry as “excellent” and “professional” and would gladly recommend us to family and friends.

Thank you for the feedback Mrs Collins.  We are delighted we could be of service.

Local Homeowner Praises Metro Rod

29th January 2018 - in North East

We attended a domestic customers property for an emergency blocked drain and they had the following to say:

“Your engineer cleared our blocked drain at our home and did a first class job and was very polite and efficient”

An Excellent Response

29th January 2018 - in Norwich

As usual a very prompt response by Metrorod here. Aaron today and also Matt, are always most helpful and approachable. Keeping me up to speed with actions taken. An excellent response and polite refreshing service which we and our client appreciate. The problem today to clear a blockage and prevent drains backing up in our Renal Dialysis Unit dealt with promptly and professionally. Many thanks.

Very Helpful

26th January 2018 - in North East

Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:

“I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff”.

Super Eddie to the rescue

23rd January 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently had a call out to a customer who had been having problems with her drains for some time.  We sent one of our engineers, Eddie to help her and he worked and solved the problem.  The customer was obviously delighted and contacted us the next day to let us know exactly how much!

“I would like to thank Eddie for his professionalism, determination and tenacity in solving my blocked toilet on 20th January 2018.
We had been having problems for 2 years now and have had numerous call outs, always stating the blockage was caused by wipes. Eddie did not find any wipes and was determined to find the source of the blockage.  He eventually discovered that the problem lay 27 meters away from my house. I was so relieved and couldn’t thank him enough. Top bloke on top of his game!

Thank you Eddie!”

Thank you for letting us know Joanna, we have passed your compliments onto Eddie and we are all thrilled that you are so happy with the service that you have received.

Fantastic prompt service

22nd January 2018 - in Bath, Bristol, Trowbridge

I was delighted with the incredibly prompt service, from contacting the office at 3pm on a Friday afternoon, an engineer was at our house near Bath by 4.20 and unblocked the septic tank.  The engineer was very professional and explained what needed to be done.  The bill was very reasonable, I will certainly recommend Metro Rod Bristol.

Fast, Courteous and Excellent and Thorough Workmanship

17th January 2018 - in Norwich

For months I had been looking at a broken drain cover. From the first referral to Shaun and MetroRod to fixing the problem took a total of 2 days (would have been 1 day but I was not available). Fast, courteous, and excellent and thorough workmanship.

I wish to thank you for your extremely prompt and efficient service

17th January 2018 - in Norwich

Dear Shaun,

I wish to thank you for your extremely prompt and efficient service.

We all have experienced from time to time the vagaries of plumbers and drainage companies who fail to deliver. You, however certainly stepped promptly up to the plate and dug me and my family out of a significant problem – a broken drain under my brick weave driveway. Your colleague in particular Jean was extremely helpful and soon sorted out the Insurance company who at first did not want to play ball.

I therefore have no hesitation in recommending you to anyone who has a drainage requirement. Metro Rod is the GO TO Company.

Thank you from the Mckibbin household.