John and Nathan were very professional and happy in their work. Job completed very well Thank you.
10/10
From: Miss Littlewood, Hemel Hempstead
August 2018
See all our Checkatrade Reviews here.
Recently Mike and Eddie from Metro Rod Liverpool attended a care home site where site were complaining of blocked and smelly drains, this is a problem that they had been having for a number of years and site staff had been attempting to deal with the problem themselves. They eventually called Metro Rod on recommendation from a resident's son and we went out to deal with the problem for them and unblock the drains in question.
Our expertise ensured that the problem was dealt with quickly and efficiently and after we left the house manager got in touch with us and said
"Please pass on my compliments to Mike and Eddie who attended our home today, their attitudes, care and service was superb - I don't know why we didn't call Metro Rod years ago!"
Many thanks for getting in touch with us to let us know that you are happy with the service that we provided!
www.metrorod.co.uk/Liverpool
After carrying out drain unblocking for a domestic customer in Liverpool this week we received some feedback from the customer.
Mrs Dawson got in touch to say that the service that she had received from the operative, Jamie, was
"First class! He even cleaned out my cupboards afterwards where the leak had been - I am so pleased with the service that I have received and wouldn't hesitate to use Metro Rod again"
Thank you very much Mrs Dawson, we are so happy that you are happy with our service!
www.metrorod.co.uk/Liverpool
Metro Rod Bristol provided us with a rapid response to an on-going issue. Within hours, they arranged quotes and time frames to suit our needs. The response to our emails was also very prompt. Can highly recommend them as an extremely professional outfit.
"We recently had a visit to a heavily blocked drain and Metro Rod worked hard all day to clear and jetwash the drains. They also completed maintenance on the remaining drains. Fantastic job."
"Great service. Really easy to use. Called the office for someone to come out and look at a blocked drain. Booked in for later the same day.
Matthew turned up. Really helpful, polite and professional. Got the job sorted. As a busy landlord it's great to know I can call up and have a quick, easy resolution to my blocked drains. I will definitely use Metro Rod again. Thank you."
We have received another nice letter from a customer in Telford Praising one of our Drainage engineers. The engineer was called to a blocked and overflowing Toilet. On investigating the problem he plunged it but the water level didn't drop. He then decided to remove the Toilet to get a good look in and down the stack. A large pile of tissues was found and was the obvious cause of the blockage. After adding water and trying to cut at the mass to break it down he was able to punch through the pile and eventually get it washed away. The Toilet was reinstated and flow fully restored to the relief of the customer.
Impressed.
The customers letter wrote "I wanted to write to say how impressed I was with the service and cost. My tenant was grateful and I am as well to your member of staff. He provided an excellent service. I would also like to say I think the price is reasonable for your call out and resolving the problem, I will definitely use your company again."
We never get bored of having compliments like this at Metro Rod Mid Wales & Shropshire and it give our engineers a real boost too. If you have any blockages or drainage issues we cover all of Telford, Shrewsbury and Mid Wales.
Had a lovely call in the office today from a happy customer in Shrewsbury. The customer was praising one of our engineers for being Helpful, Kind and thorough. We were called out to a complaint of a blocked kitchen Drain. On arrival the engineer investigated what could be causing the problem. On working downstream from the Drain found a manhole which he found to be blocked mainly with fat and tissue. This line lead directly to the Septic Tank. He proceeded to high water pressure jet the line all the way to the Septic Tank and then up to the kitchen Drain as to ensure full flow.
We are very proud of our engineers and over the moon when compliments are made towards them.