We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Absolutely Amazing Service

20th March 2018 - in Norwich

Jean took the call on a Sunday and she spoke to me is such a lovely manor, calm and clear she was amazing. I explained that I had a problem with 'screaming pipes' and found it like a stressful white noise. The engineers arrived, found the problem straight away, talked me through their processes and were able to isolate the air in the pipes. I could have cried with happiness. My family and I had left the property as the noise was too much, and we have now been able to return.


Thank you

Mrs Maasdorp

Always here no matter the weather!

20th March 2018 - in Hull, Lincoln, Peterborough

As the beast from the east part 2 wailed on over the weekend our engineers were out fighting it off.  Lovely comments for a very appreciative customer who had lost toilet facilities in Skegness.

'Despite the appalling weather he got straight on with unblocking toilets- Extremely satisfied with speed of response and would recommend to a friend'

Very Polite

20th March 2018 - in Hull, Lincoln, Peterborough

Engineers doing us proud on a daily basis! 5 stars all round from one of our domestic clients.

'Engineer was very polite and professional while carrying out his work'

Thanking MetroRod for their recent service.

19th March 2018 - in Norwich

I would like to thank MetroRod for their recent service. Shannon in the office went the extra mile to help me as much as possible. I have impaired sight and was frustrated about the situation. Shannon really helped and kept me updated of the progress, the engineer carried out the work and the team managed to turn a distressing situation into a well managed outcome with no further upset for me. Thank you Metrorod".


Mr Riley

Matt Mason was fantastic

16th March 2018 - in Norwich

Thank you, your engineer Matt Mason was so prompt, got me back up and running quickly too. Very well done!

Ian has done a brilliant job

15th March 2018 - in Norwich

Tenant Name: Pat Mason

Engineer Name: Ian Fish


“Ian has done a brilliant job, I am completely over the moon, so happy. He is a lovely man, found the drain nobody could locate so quickly, cleared it efficiently, barriered it off safely so I do not hurt myself. Thank you so much for your help.”

Drain Repair Praised By Local Resident

14th March 2018 - in Cornwall

Cornwall’s Metro Rod don’t just clear blocked drains, they also repair them.

Mr Callow called our Truro office to report a problem in an underground car park in Falmouth.

Upon arrival the engineer found that a stackpipe had broken and was causing flooding.

The pipe was quickly repaired, and the flood cleared.

Mr Callow described our service as “excellent” and added we were “very fast and job well done”.

Thanks for the great feedback Mr Callow, we were glad to be of service.

Mr Callow - Falmouth

Local Business Gives Cornwall’s Metro Rod 5 Star Review

14th March 2018 - in Cornwall

Blocked drains can be disruptive for businesses especially for those in the food processing industry.   A fast, efficient fix is needed to prevent loss of production and the inevitable knock on effect to customers.

Local meat suppliers Brian Etherington are only too aware of how important excellent customer service is. So when they suffered from a blocked gulley in a busy production area they were straight on the phone to Cornwall’s Metro Rod.

An engineer was quickly on site and found the cause of the blockage.  Using a Kinetic Ram, a burst of compressed air was driven into the problem area.  This created a shock wave in the backed-up water breaking down the blockage and restoring flow.

Andy from Brian Etherington’s was happy to give a 5-star review adding the engineer provided a “a very friendly efficient service”.


Brian Etherington Meat Co

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