Really helpful and informative

8th January 2017 - in North East

We attended Quantum Pharmaceuticals on 1st February 2016 to complete a CCTV Survey and received this feedback from the client:

“Thanks again for the help from yourself and Fran with booking this job in and for providing me with a quotation. Furthermore the gentlemen who conducted the survey was brilliant, really helpful and informative, I’d defiantly use the service again.”

Merit Holdings

Professional, Polite

8th January 2017 - in North East

Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:

“This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional, polite and got on with the job”.

Well done to Lee and Mark on a job well done!

Space Group

Highly Professional

8th January 2017 - in North East

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer:

“This is to confirm that the above drain blockage clearing job was carried out completely satisfactorily.
Arrival time of the engineer was prompt. He was highly professional and cleared the discovered blockage with jetting and manual removal of debris and a rootball after a full investigation of the pipe work via 3 separate manholes.
A camera check afterwards reassuringly confirmed pipes were in good condition.
I thought the charge for the job was very reasonable. He gave advice about recurrence avoidance.
I would highly recommend the company”

George Riddell

Tankers for cleaning out gullies

8th January 2017 - in Gloucester, Hereford, Newport

“Metro Rod gives us a good, reliable service on all aspects of drainage problems which includes the use of their tankers for cleaning out gullies, grease traps etc. In addition to this their response times are more than acceptable as they attend to emergency calls within agreed timescales.”

Rob Jenkins - Building Surveyor - Blaenau Gwent County Borough Council


8th January 2017 - in Gloucester, Hereford, Newport

We recently attended a property in Abergavenny that had been suffering with repeated blockages due to tree roots that had ingressed in to the drainage pipework. We recommended our high pressure water jetting unit as a means to remove the roots before installing a structural repair over the joint that had become displaced.

‘Thank you for the politeness and general pleasant manner of the 2 engineers that attended my property to deal with the root problem. It was a pleasure to have both at my property to carry out the work – I would not hesitate to recommend Metro Rod to anybody else’

Mr Cole

Happy to recommend Metro Rod

8th January 2017 - in Gloucester, Hereford, Newport

“Throughout their time working on the A465 Heads of the Valleys, Section 3, Metro Rod have always been helpful, knowledgeable and efficient in any tasks we have requested that they carry out. These tasks include CCTV operation, Confined Space Work, Drainage Jetting, Gully and Siltbuster emptying and cleaning. I am more than happy to recommend Metro Rod to any third parties that may require the use of their services.”

Dave Sagan - Senior Roads Engineer - Carillion Construction Plc

Generally fantastic!

8th January 2017 - in Gloucester, Hereford, Newport

“This message is to let you know what great service I have received from the Metro Rod (Newport & Hereford) franchise.

I have used their services on 2 claims in the last 2 weeks and on both occasions the service has been swift, efficient, polite, helpful, and overall generally fantastic! The service has been a breath of fresh air and such a relief knowing that the claim is safe in your hands.”

A.Price - Claims Manager - M.J Price & M.L Watkins, NFU Mutual

Very professional

7th January 2017 - in Bedford, Luton, Milton Keynes, Watford

“I have called Metro Rod out a couple of times to my business premises. All the engineers that have been to site are knowledgeable and polite. The office always keeps you informed of where the job is up to. The experience from ringing a job through to getting the job completed is very professional. They always look for a cost effective way of rectifying the problem causing least disruption to your business as possible.

I would definitely recommend Metro Rod to my friends and colleagues; they get the job done quickly and effectively.”

Ms P O'Grady