METRO ROD BOLTON AND BLACKBURN

Originally purchasing the Metro Rod franchise and setting up in Bury in 2009, Mike has over 20 years drainage and plumbing experience

Mike oversees and is responsible for all aspects of the business, his main aim is” to offer a first-class drainage service across Wigan and surrounding areas to both businesses and home owners”

As co-owner since 2009, Matt is part of the operational team but specialises in technical assistance to our engineers and clients. Matt hold his class 2 licence enabling him to operate our tanker, part of his role is managing the tanker service we offer including management of septic tanks, cess pits and large-scale drainage works. Matt also managers all larger scale quotes / tenders from the office from start to finish.

Jo is a franchisee and started in the business 7 years ago. Jo has worked in a sales orientated role for 16 years and brings this experience to Metro Rod. Jo’s main role is to grow the sales and increase profit for the franchise through sales & marketing – managing the marketing team, tendering for work, meeting with potential and current customers and networking.

Lewis joined us recently from a retail management background so the drainage industry is new to him. Lewis has family who work for Metro Rod already and decided it was a career he wanted to pursue, starting on a fast track program, he aims to be a fully operational Drainage Engineer by April. In his spare time Lewis coaches a under 16s football team who are extremely successful.

Gareth is our senior plumbing and gas engineer who came to us after running his own business for several years. Gareth brings a wealth of plumbing and gas experience to us and offers a first-class service to all our customers both domestic and commercial. Gareth builds great relationships with many our clients including schools & estate agents and brings long standing relationships with suppliers with him to enable us to get the best materials and a great price.

Our senior engineer Darren has more than 10 years’ experience in all aspects of drainage related works, from lining, LSR’s and supervising large projects. Darren understands the importance of liaising with the client and ensures customer requirements are met at all times.

Darren also supports with the training and development of the team ensuring that we always offer a high level of service and first-time fixes.

Jamie has worked for Metro Rod for 3 years but prior to this worked within groundworks and civils therefore bringing much experience to his role particularly with excavations.

Jamie has got a fantastic attitude towards his role and is a great team player. He strives to offer the best customer service and receives positive customer feedback frequently. Jamie is always positive and is a great attribute to our team.

Tom has worked for us for just over three years and progressed quickly starting as a trainee engineer and working his way up to his new role of Operations manager just this year.

Tom oversees the daily workings of the Lancashire franchise through planning, managing and implementing schedules to ensure deadlines are met. Tom manages the team of engineers to ensure they are where they should be when needed and have the knowledge and experience to conduct the jobs to a high standard. His primary focus is to ensure we do the best job for our client which means we attend promptly, act professionally and offer a good value but high standard of service.

Our most experienced engineer with over 25 years in the drainage industry. Rick has worked for Metro Rod for 5 years and worked for several of our competitors before this. Rick is most experienced in drain repairs including patching & lining and enjoys problem solving and smoke and dye testing.

Rick says he loves his job as he gets out and about completing a variety of drainage jobs for a range of customers he also says he hates office work and couldn’t think of anything worse than being sat behind a PC.

Julie ensures we have clean and tidy offices and are always fit to audit.

Leanne supports directors with all admin-based duties, her role includes payroll, bookkeeping, accounts and supporting with all aspects of HR. Leanne manages our cash flow through managing sales, invoices and chasing any outstanding payments.

Nikki supports the team in growing our business through networking across the Lancashire area, contacting local businesses and introducing our services and building relationships with key decision makers.

Nikki looks after many of our accounts including all our pre planned maintenance customers, ensuring they receive a quality, good value for money service.

Jordan is a young multi skilled drainage engineer with three years’ experience in the drainage industry alongside studying plumbing at college. Jordan started as a reactive engineer mainly dealing with emergency drainage call outs, however has recently developed into an excellent CCTV surveyor working with our I touch & crawler systems.

Steve is a very experienced drainage engineer, plumber and tanker driver. He’s worked in the industry for over 20 years working self-employed for the last couple of years.

Steve operates our tanker working with many of our blue-chip clients including schools, construction companies, shopping centres and manufacturers. Steve loves working in drainage as he enjoys looking for ways to resolve customers issues and offering them a solution to any problem they may have.

Callum has joined us with over five years drainage experience alongside experience in civils, ground working and sewer work. Callum loves how different each day is always visiting different clients with varying issues and prides himself on resolving the problem the first time round. Callum’s strengths are drain repairs such as lining and patching and he is hoping he can build on his experience of this with us.

Sean has over 10 years experience in the drainage industry mainly in high pressure water jetting, excavation and installation.  Sean prides himself on first time fixes and customer satisfaction, he hates to leave a job unresolved and always looks for different ways to deal with the customers issue.

John has approximately 7 years’ experience in the drainage industry mainly in blockage clearing and fault finding. John favourite part of his job is seeing a happy customer and his least favourite is getting wet socks!!!!

Dave has 18 months drainage experience, he has most experience in HPWJ and basic plumbing. His least favourite part of the job is digging but his favourite is HPWJ and plumbing. He has settled into the team well working along side Sean.

Lewis has recently joined the team, he previously worked as a drainage engineer with another company. He is excited to further his career with us – he enjoys learning new skills as he says you learn something new everyday in drainage! Lewis is currently a trainee but should be out on his own in the next couple of months.

Recently returning from maternity leave Kate now looks after all our online marketing. Her role involves updating the website and all social media platforms, with the main mission of increasing the number of leads through our website.

Jade has started recently working alongside our operations manager in the daily running of our franchise. Jade is responsible for planning, managing and implementing schedules to ensure deadlines are met. Jade will be liasing with our team of engineers to ensure they are where they should be when needed and have the knowledge and experience to conduct the jobs to a high standard.