METRO ROD BOLTON AND BLACKBURN

Originally purchasing the Metro Rod franchise and setting up in Bury in 2009, Mike has over 20 years drainage and plumbing experience

Mike oversees and is responsible for all aspects of the business, his main aim is” to offer a first-class drainage service across Wigan and surrounding areas to both businesses and home owners”

As co-owner since 2009, Matt is part of the operational team but specialises in technical assistance to our engineers and clients. Matt hold his class 2 licence enabling him to operate our tanker, part of his role is managing the tanker service we offer including management of septic tanks, cess pits and large-scale drainage works. Matt also managers all larger scale quotes / tenders from the office from start to finish.

Jo is a franchisee and started in the business 7 years ago. Jo has worked in a sales orientated role for 16 years and brings this experience to Metro Rod. Jo’s main role is to grow the sales and increase profit for the franchise through sales & marketing – managing the marketing team, tendering for work, meeting with potential and current customers and networking.

Lewis joined us recently from a retail management background so the drainage industry is new to him. Lewis has family who work for Metro Rod already and decided it was a career he wanted to pursue, starting on a fast track program, he aims to be a fully operational Drainage Engineer by April. In his spare time Lewis coaches a under 16s football team who are extremely successful.

Our senior engineer Darren has more than 10 years’ experience in all aspects of drainage related works, from lining, LSR’s and supervising large projects. Darren understands the importance of liaising with the client and ensures customer requirements are met at all times.

Darren also supports with the training and development of the team ensuring that we always offer a high level of service and first-time fixes.

Jamie has worked for Metro Rod for 3 years but prior to this worked within groundworks and civils therefore bringing much experience to his role particularly with excavations.

Jamie has got a fantastic attitude towards his role and is a great team player. He strives to offer the best customer service and receives positive customer feedback frequently. Jamie is always positive and is a great attribute to our team.

After a few years supporting the office Tom is back on the road using his high level of experience to provide an excellent service to our clients. Tom loves being out and about and seeing job through from start to finish ensuring the client is happy with all works conducted.

Julie ensures we have clean and tidy offices and are always fit to audit.

Leanne supports directors with all admin-based duties, her role includes payroll, bookkeeping, accounts and supporting with all aspects of HR. Leanne manages our cash flow through managing sales, invoices and chasing any outstanding payments.

Nikki supports the team in growing our business through networking across the Lancashire area, contacting local businesses and introducing our services and building relationships with key decision makers.

Nikki looks after many of our accounts including all our pre planned maintenance customers, ensuring they receive a quality, good value for money service.

Jordan is a young multi skilled drainage engineer with three years’ experience in the drainage industry alongside studying plumbing at college. Jordan started as a reactive engineer mainly dealing with emergency drainage call outs, however has recently developed into an excellent CCTV surveyor working with our I touch & crawler systems.

Callum has joined us with over five years drainage experience alongside experience in civils, ground working and sewer work. Callum loves how different each day is always visiting different clients with varying issues and prides himself on resolving the problem the first time round. Callum’s strengths are drain repairs such as lining and patching and he is hoping he can build on his experience of this with us.

Sean has over 10 years experience in the drainage industry mainly in high pressure water jetting, excavation and installation.  Sean prides himself on first time fixes and customer satisfaction, he hates to leave a job unresolved and always looks for different ways to deal with the customers issue.

Dave has 18 months drainage experience, he has most experience in HPWJ and basic plumbing. His least favourite part of the job is digging but his favourite is HPWJ and plumbing. He has settled into the team well working along side Sean.

Lewis has recently joined the team, he previously worked as a drainage engineer with another company. He is excited to further his career with us – he enjoys learning new skills as he says you learn something new everyday in drainage! Lewis is currently a trainee but should be out on his own in the next couple of months.

Recently returning from maternity leave Kate now looks after all our online marketing. Her role involves updating the website and all social media platforms, with the main mission of increasing the number of leads through our website.

Jade started with Metro Rod working alongside our operations manager in the daily running of our franchise. She has more recently taken on the role of Scheduler, booking in jobs, dealing with customers and planning works for the team of 13 engineers. Jades rule includes providing a high level of customer service whilst meeting clients SLA’s.

Aron has recently joined and is fresh into the drainage industry. His brother Lewis works for us and after hearing about Metrorod and the role he decided to apply.
Aron is excited to be working for what he would class as the best drainage company in the UK

Dan has recently joined us from a Mechanical back ground and is already loving the diversity of the job. Since starting Dan has been working alongside our tanker driver on larger scale drainage works

Matt has recently joined us for a new challenge and totally different working environment, he previously worked in groundworks and is enjoying his new role as trainee engineer. He loves spending time with his family and cant wait to see what the future holds!

Scott is one of our newest team members, he previously worked for Steve Caunce on mainly reactive plumbing working all over the country. He chose Metro Rod because he says we are a well respected company and he wanted to be part of that because he feels Metro Rod is somewhere he can excel his career. He aims to push himself as far as he can go in the industry. Outside of work he enjoys to play football!

Keegan has recently joined us having previously been a roofer and cladder, his hobbies are going to the gym and playing football. He is enjoying getting to know everyone and learning new things as this is a completely different role for him.

Nathan is a new team member recently started with us having worked as an Argos DHL home delivery assistant. His hobbies are football and going out with his family, he is enjoying working with the more experienced engineers and learning new things.