...that when your engineer (Philip) called to unblock our drain he was very pleasant, clean, tidy, polite and decent. I have nothing but positive comments to say about him. He sorted the problem quickly and professionally in a very pleasant manor.
Mrs Smith - Norfolk
A call from a local property letting company requesting to attend to a blocked toilet resulted in Metro Rod discovering the fireclay pipe externally was blocked due to the drainage pipe collapsing.
I appreciate all your help on this matter, I must say Rachael has been excellent on the phone with me. Your service has been excellent, all phone calls returned, contractors attended when we expected and you have now managed to have your contractors commence work on a Sunday. Fantastic.
Andy and Josh, our Father and Son duo, recently were asked to attend to a drainage job in Kaspa's in St Helens. Kaspa's is a chain of dessert houses. After the job we received this feedback from our contact on site;
"Can you please say a big thank you to Andy and Josh, they are a very professional team, it was a hard job that was very well done".
MetroRod were called out to clean the gutters of my two storey property in South Norfolk, I found the engineer to be efficient and courteous and we will be happy to recommend MetroRod’s services to others
The MetroRod Engineer (Gary) Was Really Helpful.
Thank you
Our engineer came out top of the class when he had an unannounced inspection from one of our valued insurance clients.
The inspector commended the engineer about his appearance, PPE, manner with the customer, order and cleanliness of his van and up-to-date PAT tested equipment.
The inspector commented that he was pleased we were representing them in a positive and professional manner to the policy holder.
This endorses our statement of guaranteeing our clients a safe, professional & honest service day and night.
We are proud of our reputation to provide our clients a safe, professional & honest service day and night. When our engineers worked through the night for a large supermarket chain, preventing further loss of stock and maintaining trade, we were delighted to receive their feedback....."Thanks to Metro Rod guys Trevor and Andy, finally got some good guys in who got the job done"
Our engineer attended a house in Cramlington for an emergency blocked drain and had the following to say:
"The engineer did a great job, quickly and efficiently. He was polite and helpful and explained the problems fully. If only all workmen could be like this!"