Customer Testimonials

Very friendly & helpful

8th January 2017 - in Chelmsford, Colchester, Ipswich, Southend-on-Sea

A few words of praise & satisfaction following the visit of your team yesterday to sort out the 'failed' pitch fibre drain in Colchester. From the arrival of your team on site they showed a great deal of confidence, as well as being very friendly & helpful.

At all times they displayed a very professional & workmanlike approach to the work & demonstrated a thorough & practical knowledge of the remedial works process; they were also happy to discuss the stages of the works with me for my information & understanding.

They left the site in a clean & safe condition - as if they had not been there at all. It is a great source of comfort for me to know that the drain is now fully functional & will, (I feel sure), continue to perform perfectly well for years to come. I now can have complete peace of mind knowing that I shall no longer have to undertake the arduous & unpleasant task of un-blocking that...... drain!

Will use again

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We were called out to a job at a house a few weeks ago. There was a toilet in the house that was not flushing water away, so we sent Curtis to investigate. Curtis found a blocked manhole which was the cause of the problem with the toilet. He used his mechanical cleaner to clear the blockage and then used drain dye from the toilet to ensure that it was now running freely, which it was. During his investigation he also spotted a damaged manhole which was not blocked, but he spoke to the customer about the issues that broken manholes can cause.

The customer had this to say:

“Great job by Curtis. Will use again.”

Explained everything to me

8th January 2017 - in Norwich

"The girls at the office were very helpful when booking the job in, and the engineer was very good and explained everything to me, he was very good."

Very quick response time

8th January 2017 - in Carmarthen, Neath, Pembroke, Swansea

"Very quick response time also very helpful over the phone. And pleased with my Easter mug filled with treats. That was a lovely touch. I will certainly use again."

A big weight off our minds

8th January 2017 - in Norwich

Very happy with the two engineers that showed up at our property yesterday, they were both very clean and well presented, they were very helpful and very thorough throughout the process. Absolutely delighted with the service and will recommend them to anybody as this was a big weight off our minds, this could have been a disaster but metro rod dropped everything to help.

Carry on the excellent work

8th January 2017 - in Norwich

Please can you pass on my thanks to all your Staff and Engineers.

You have all been outstanding, your commitment, friendliness and professionalism are excellent and Metro Rod should be justly proud of you all.

Carry on the excellent work.

Extremely helpful

8th January 2017 - in Norwich

"Your engineer was delightful and extremely helpful."

Quick Response

8th January 2017 - in Carmarthen, Neath, Pembroke, Swansea

"I would just like to take this time to thank the two engineers who attended my house in the evening on such a quick response. Two polite men who represent the company well."