Excellent job
8th January 2017 - in North West London
Could you please forward my thanks to Sam and his assistant Joe, who on Thursday night did an excellent job where competitors failed.
Contracts Manager Mitie - Mitie Hillingdon
Could you please forward my thanks to Sam and his assistant Joe, who on Thursday night did an excellent job where competitors failed.
"I am so very grateful for the engineer's coming out late in the evening to carry out works on my drainage. They were very quick in response time and put my mind at ease. Thank you for that."
"Can I please pass on my appreciation to one of your engineers Tom Woodcock
Tom attended Tameside General Hospital to clear a particularly difficult blockage in the drains on our Children’s Ward. I would like to thank Tom for his professional, conscientious and upbeat attitude at all times whilst onsite, staying late with our own engineer to attempt to solve this issue and seeing it out to its resolve, ensuring that minimal mess and disruption was caused.
Please pass this on to Tom and thank you again"
I have worked a number of years in the facilities side of our business and it is very rare that I have come across anybody as pleasant, professional and determined as Malcolm & James. This incident was classed as extreme due to the fact we had no WC or canteen facilities for over 30 employees and they both made sure that although there will be some more works required, for the time being we can get back to normal.
We attended a domestic property in Enfield, EN1 a couple of weeks ago. Our customer had a blocked toilet and was hosting a children's birthday party at the time.
We attended within the hour and managed to clear the blockage with the minimum of fuss. Alex wrote into us with some very kind words for our engineer Alan.
"Thank you for the service which you provided this weekend, Alan, your engineer was quick and very efficient with his work and had us back up and running in no time. Brilliant overall service from start to finish".
Well Done Alan
Good teamwork, worked really well and speedy.
We received a call from a client in Banbury who needed help with a bad smell, so we sent out an engineer to investigate. The engineer who attended, Curtis, discovered that the smell was coming from a toilet which had a leaking pan connector, so he used silicon to create a seal around the edges, but recommended that we return with a new pan connector to fix the problem for good.
We went back on a different day in order to fit the work in with the schedule of the business, in this case a betting shop. This time we sent Mark out with the new pan connecter in order to fix the problem for good.
Mark got to work removing the boxing around the toilet in order to gain access to the pipework. He then removed the old pan connector and installed the new connector, ensuring that the fit was snug in order to prevent any further bad smells leaking out. He tested the connection a few times by flushing the toilet and was able to observe that it was working perfectly. He replaced the boxing around the toilet and cleaned his work area.
The company had this to say about his work:
“Very good job and done quickly and quietly during racing”
Excellent work, Mark!
Excellent, very prompt service and polite engineer.