Customer Testimonials

Excellent Service!

18th July 2018 - in Birmingham

We attended Central Jamia Mosque Ghamkol Sharif to carry out drainage works.

Quality of work - 5*

Courtesy of engineer - 5*

Speed of response - 5*

Value for money - 5*

Appearance of Engineer - 5*

Christina in the office explained the procedure and cost in great detail and was very polite and professional. She called twice to give me an estimated time of arrival, unfortunately missed the call, but she left me an informative voice mail to ensure I knew what was happening. I was very impressed with the service I received right from calling it through to the works carried out.

Even Plumbers use our services!

18th July 2018

5 star review from local Ely Plumbing and Heating Company - 5 stars for everything, "lovely chap, speedy service, very happy!"

Team Praised 10/10

18th July 2018 - in North East

"Very helpful and efficient service from Lauren in the office to the professional plumber on site."

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Rescued our Holiday

18th July 2018 - in North East

As we know emergencies don't tend to play into our daily schedule well, everything comes to a halt, that's why this client was so pleased to get the job done swiftly.

Metro rod team hope it was a lovely holiday!

"Excellent service from polite and helpful lady who took call, to engineers who attended, fast response, same day at t reasonable cost, that rescued our holiday."

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal - all the toilets were blocked.

"We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy."

Different Engineers, Same great Service

18th July 2018 - in North East

"I just wanted to pass on my thanks to two of your employees, Terry and Lee, who have both attended my property this week on different drain related jobs.

They were both very courteous young men, knowledgeable and professional.

Boiler Service turns into Masterclass

18th July 2018 - in North East

When Customers have found difficulty in trying to raise a drainage issue with others, It is great to give them that trust back with us!

"Great service from Metro Rod Plumbing & Gas when getting our boiler serviced this week. After being let down by other plumbing companies in the past, It is nice to find a company punctual, quick and extremely helpful. Also an extra thank you for showing me how to use a very complicated thermostat!

I will definitely by using Metro Rod again and would highly recommend"

Plumber hailed Lifesaver

18th July 2018 - in North East

He Completely Went Over and Above His Duty
"One of your plumbers attended a call out to my property and I just wanted to say how helpful and pleasant he was. He completely went over and above his duty to assist me in what was an incredibly unpleasant job. He was a lifesaver"