Customer Testimonials

Going above the call of duty

7th June 2018 - in Newport

We recently attended to a blocked drain at a property in Newport. Our engineer was there within the hour to fix the problem for the homeowner.

"Your engineer came and fixed the problem within an hour of putting the phone down, if left unattended it would have caused a major problem for us. Your engineer went above and beyond the call of duty for us, I would highly recommend your services to anyone who needs a drainage problem sorted once and for all."

Mr Price - Newport (Received via Facebook)

5 star review

6th June 2018 - in Southampton

Having been 'ripped off' by another company for the same task it made my day to have been treated so differently. Just shows there are some decent firms left who look after elderly folk!

Geoff Aimson

Great Review for Andy and Josh

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Another great review has been received this morning from Mr Ledwith regarding a job that Andy and Josh carried out for him...

I just had a visit from Andy and Josh who repaired my toilet and I received top class service! Both were very pleasant and very good at their jobs, they did a first class job and removed all rubbish. These two men are a credit to your company. I am very pleased with the service received by Metro Rod, thankyou!

Mr Ledwith

Top Class Service from the Mersey Team

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

We love getting positive feedback, it means that we are doing a great job! A customer got in touch regarding a job that Eddie and Mick went to this week and had the following to report back...

"I cannot recommend the two engineers who attended my property enough, Eddie and Mick were brilliant! Both engineers were incredibly professional, friendly and respectful to on-site procedures, they have gone above and beyond to resolve the issue for us!”

Thank you so much for letting us know, it's much appreciated!

Ms Foskett

Chris and Barry, a top team!

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Drainage jobs are rarely pleasant but our engineers provide a great service when carrying out an unpleasant job! This householder got in touch to tell us about the experience she had had with some of our engineers...

"Can you please pass on a HUGE ‘Thank you’ to Barry and Chris for the help today. Polite and pleasant when doing such a ‘dirty job’ is a great gift to a (embarrassed) householder.... And they cleaned and disinfected the path afterwards! Highly recommended."

Mrs Johnson, Liverpool

As always a great service…

24th May 2018 - in Southampton

... Friendly engineers, informative and efficient. Have used Metro Rod for years and will continue to do so.

S.Chambers - Carey's Manor

Very quick service!

24th May 2018 - in Southampton

Very quick service and we were very happy with the results

Johnsons Cleaners

‘Fab thorough job’

23rd May 2018 - in Southampton

Fab thorough job, made very sure that the problem was fixed for me. Mark Kissane was the fella, he went over and above to do the job properly.

Sheridan