Major Issue

8th January 2017 - in Bradford, Huddersfield, Leeds, Wakefield

Metro Rod was called out to recurring blocked internal drains at a gym, where on the last occasion, the blockage flooded the whole gym (fault on pipe work).

We could not easily clear the drain so needed to come back with 2 men and 3 x extra drums of 22mm cable (off 3 vans) to emc pipe work. The gym didn’t want to split the pipework because doing so would take 2 men 8 hours (including picking up cable from other engineers) and as an emergency, it would need doing ASAP.

Our engineer attended and high-pressure water jetted for over 2 hours, using 4 tanks of water during this process. He also used the mini jetter but the blockage would not move.

Our engineer has been in the drainage business for over 5 years so is a very experienced engineer.

We received the email below following our engineer’s visit:

“Thanks for your prompt attendance last night.

I have just been informed that the landlord for the property is taking over this major issue, as it comes under his jurisdiction and he is dealing with it himself, so we won’t need your team to attend today.

Also, I have been asked to pass on comments from the 3 Pure Gym managers that were in attendance last night. They said that your engineer worked so hard to try to clear the blockage, and they have praised his efforts and his prompt action. They said he went over and beyond, was a credit to you and did everything he possibly could last night. They thank him very much. Please can you pass this on from them.”

Adam Garside - PURE GYM

Efficient job

8th January 2017 - in Southampton

Done a very efficient job. Proud of work and value for money.

St. Georges School

Very good

8th January 2017 - in Norwich

The engineer was very good, professional and helpful.

Domestic Client


8th January 2017 - in Norwich

“Marvellous service, speedy and highly recommended!”

Ms M. C

Thank you Metro Rod

8th January 2017 - in North West London

We’ve recently carried out a CCTV Survey for Conisbee CSE in London, NW3, in order to ensure planned building works could commence without issue.

All drainage was found to be in good condition, with no remedial works required.

The site manager filled out a feedback form. “Pleased no defects were found, meaning we can begin our building work right away. Thank you Metro Rod for your assistance”.

Conisbee CSE

Excellent and really helpful

8th January 2017 - in Bournemouth, Poole, Portsmouth

“Could you please pass on my thanks to Adam Durrant the guy that attended Head Office today?
He was excellent and really helpful.
Not only did he diagnose and rectify the problem efficiently, he also left the car park clean after he had finished.
Very impressed and the poor ladies on reception that sit in close proximity to the blockage are extremely grateful.
A nice reminder of why I now use Metro Rod across the Fat Face estate.”

Fat Face

CCTV survey

8th January 2017 - in Derby, Nottingham

I rang on Friday and they carried out the CCTV survey first thing on Tuesday.

Very pleased.


Very friendly & helpful

8th January 2017 - in Chelmsford, Colchester, Ipswich, Southend-on-Sea

A few words of praise & satisfaction following the visit of your team yesterday to sort out the ‘failed’ pitch fibre drain in Colchester. From the arrival of your team on site they showed a great deal of confidence, as well as being very friendly & helpful.

At all times they displayed a very professional & workmanlike approach to the work & demonstrated a thorough & practical knowledge of the remedial works process; they were also happy to discuss the stages of the works with me for my information & understanding.

They left the site in a clean & safe condition – as if they had not been there at all. It is a great source of comfort for me to know that the drain is now fully functional & will, (I feel sure), continue to perform perfectly well for years to come. I now can have complete peace of mind knowing that I shall no longer have to undertake the arduous & unpleasant task of un-blocking that…… drain!

Mr 'M'