"Adam Durrant came to our house today on a call out for a blockage. I just wanted to say what a great employee he is for you. He was ultra-polite, informative, friendly and professional. Please thank him on our behalf."
We were called out to a job at a pub in Beaconsfield out of hours. Our on call engineer, Curtis, got to work at half past 8pm on a blocked urinal. He cleared the scale that had built up in the pipe using his electro-mechanical machine, after which he cleaned and disinfected the work area. While he was working he was asked about another job; evidentially the ladies loos and the disabled toilet were blocked as well. Of course Curtis was happy to stay on after clearing the urinals to clear the other drains, too. He started on the second job at 10pm. In this case, the pipes running from the ladies and the disabled toilet were blocked by too much paper, which was easy to clear. He then opened the manhole to check that it was clear afterwards and it was. Once again he cleaned and disinfected the work area.
The pub was very pleased that he was unperturbed by the second job and that he buckled down and got their drains flowing freely again and they had this to say about him:
"Job done quickly and efficiently. Good attitude."
and
"Happy to take on additional job without hassle. Very helpful"
We received a call on the late May Bank Holiday from a customer at home whose toilet was blocked and backing up. We sent out our on call engineer Mark to see what was going on.
Upon lifting the manhole, he immediately spotted that it was full to the brim with waste water. The blockage was being caused by a mixture of rubble and wet wipes and he used his Gully Grab to remove them; this is a nifty device that consists of a long pole with a hinged scoop on the end. Once Mark had cleared what he could of the wipes and rubble he was able to use his high pressure water jetter. Because there was still a collection of debris in the drain he added a special nozzle to his jetting hose, which is called a warthog nozzle. The warthog is a much more versatile than the average nozzle: the nozzle shoots jets of water as usual, but because they shoot out at differing angles the force of the jets rotate the nozzle, which in turn breaks up compacted debris making it capable of cutting out wipes, fat, scale and so forth. In this case, the warthog made short work of the blockage in the pipes and soon the pipe was clear of all debris.
Once the drain was cleared Mark replaced the manhole lid and washed and disinfected the area. He kept the customer informed through and received this response to his hard work:
“Very professional tradesman and has done a great job!”
Well done Mark
We received a call before the holidays from a cinema in Oxford to come and check the toilet waste pipes. They wanted to ensure that the pipework was clean and clear before they hit a busy period when a toilet (or many) out of commission would be hardest felt. This is a very sensible way to treat the drainage in a business, as we can schedule planned maintenance around their opening hours in order to minimise any disruption to the working day. Naturally emergency work has to be done as soon as possible and so can be disruptive.
So, we sent out Jonny and Curtis to attend site early in the morning before the cinema opened in order to check the waste pipes. As it happens, there was a significant build up of scale in some of the pipes. Scale build up is a very common factor in waste pipes and even a small amount can cause problems, as it can narrow the diameter of the pipe or it can cause paper to get stuck, leading to a blockage. The cinema were right to have called us, as Jonny and Curtis were able to clear the scale from the pipes using the Portable High Pressure Water Jetter. They ensured the scale was removed and then tested the flow to ensure it was free flowing, which it was. They then cleaned and disinfected their working area.
When they had arrived on site, it was reported to them that there was a blocked toilet which they were asked to clear as well as the initial job. Naturally they were more than happy to unblock this toilet in addition to their descale task.
The customer had this to say about them:
"Very efficient. Friendly and happy to fix other issues!"
Well done guys! And remember, PPMs (planned preventative maintenance) can be scheduled in to suit your work needs and can be booked as a one off or set up as a recurring clean and clear, whether that be annual, bi-annual or even monthly.
We attended Slate Riding Centre at Seahouses on Monday the 7th March 2016 and Ian at site had this to say about our engineers:
"Your team of Lee Montague and Liam attended to my blocked drain today.
There were very thorough with their work and explained everything as they progressed.
I'm pleased to say they cleared the blockage and highlighted the cause of it.
Very satisfied with their work and wouldn't hesitate to have them back in the future.
Well done boys!"
We were recently called to a tower block in North London which was being affected by flooding. Our team arrived on site within the hour and diagnosed the issue right away, containing the flood and removing the blockage within a stack pipe.
The building manager sent in a feedback form with high praise for our engineers. "Very thankful that your attendance was so quick - preventing major issues at this site".
Well done to our engineer who has managed to solve an ongoing problem for a customer!
"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.
For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.
Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.
I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"
Our engineer Lee attended to an emergency for a domestic client and this is what the customer had to say about our work:
"How refreshing to receive efficient service from a company who actually DO what they SAID they would do!!!!! Lee Montague, who came to attend to my drains problem, was one of the most efficient workers I have received at my property in 35 years!
Pleasant in manner and professional in his work he did a superb job. THANK YOU to all at METRO SERVICES GROUP!!!!"