Pass on our Huge Thanks

21st November 2018 - in North East


I would just like to pass on my wife and I's most sincere thanks to the engineer who came to my property.

First and foremost he gave us a lovely initial call to say he was on his way and gave us an ETA. When he arrived, I noticed what a friendly and knowledgeable engineer he was and within the hour he had my toilet unblocked.

The customer service to the standard he gave us, especially at such a late hour was exceptional and I think he should be recognized and acknowledged.

Customer service to the standard we received is very seldom seen these days and I would like to pass on our huge thanks.

Domestic clients - Denton Burn

commending a job well done!

21st November 2018 - in North East

Your Engineer attended our premises within two to three hours of the request going in. Despite not having any diagrams of the water flow of the drains he was able to figure out the flow direction and free the blockage and apart from damp on the paving left no trace of his being here.

I would like you to congratulate him and commend him for a job well done.

Commercial Customer- Newcastle

Professional Service from Drainage Engineers!

21st November 2018 - in North East

A member of your staff attended my site in August 2018 his name is Lee I would just like to say what a very professional approach he had, the customer who’s flat  he attended was so impressed with him and the way he left her property as I was not on site when he attended . Yesterday  Lee and Ben attended my site again I was on site when they came and I would like to agree with my customer at how professional they both were, they got the problem sorted in no time and left no mess. I would just like to pass this on to you at how good these lads are.

Anchor Homes Client

We go that bit further!

21st November 2018 - in North East

Can you please pass on our thanks to the lads that did the 5 o clock start this morning very professional and willing it makes the job go much easier. Also please thank Geoff and the office staff as well if it was not for them half our jobs would not happen you have a great team always willing to go that little bit further for us.

Commercial Client - Northumberland

Darren & Orion Provide an Excellent Service

21st November 2018 - in North East

Darren and Orion have just attended my office to clear drains in our staff toilets.
The 2 lads provided an excellent service. They kept me informed what needed to be carried out and time scales of the work to be done.
They were very friendly and approachable and even cleaned up the toilets after they completed the work.
I would highly recommend them and your company to others.

Commercial Customer - Newcastle

5 Star Review!!!

21st November 2018 - in North East

"Wish all companies were like this: on time, friendly, reasonably priced, excellent."

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Domestic Customer - Bedlington

Blocked Toilet? No Problem! We Are Here to Save the Day!

19th November 2018 - in Chester, Deeside, North Wales, Wrexham

Picture this; you've just got home from work on a Friday evening. You're just about to settle down for the evening. A nice glass of wine, television or a good book. Sounds great doesn't it? What if those relaxing plans came to a halt when you enter your bathroom to find you have a blocked toilet? That's the last thing you need!

Well that's exactly what Phil, a customer in Chester, came across last Friday. When we received his call, we acted quickly to help sort out his blocked toilet! He has this to say;


"Metro Rod Deeside you just saved our Friday night! Absolute legend Dan (and your call centre op who’s name I missed) got here in under 20 mins, fixed our issue in under an hour. Really quick, really professional, top class service with no dramas.. loving your work guys!"

A huge well done to our Service Engineer Dan who attended, you're a credit to the Metro Rod name!
If you think you need us, day or night, we are here for you! call us, email us, however you choose, we'll be there! When things like a blocked toilet happen at your home, you need someone who's going to be there quick. You need someone who's going to be professional and someone who will get the job done with no dramas!


Available 24/7/365 - local engineers helping you, the local community!


0808 250 9915

[email protected]

Phil Jones, Domestic Client, Chester

“Polite and Speedy”

19th November 2018 - in Macclesfield, Manchester

"Great service from Mike O'Brien! Polite, speedy worker and cleaned up after finishing the job."

Ms Massie

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