"Turned up within 5 hours on a Sunday, blockage cleared within 10 minutes. Josh was really helpful, explained reasons for the blockage and waited around to make sure it was definitely clear. Great service, thank you!"
"Josh from Metro Rod Manchester turned up a few hours after we called, despite it being the Sunday before Christmas, and quickly located and fixed the blockage.
The drain in question is located directly outside our front door so Metro Rod fixing the problem so quickly means our guests over the festive period will no longer be forced to wade through an unpleasant smelling puddle before their turkey.
Thanks Josh and the team at Metro Rod Manchester and Merry Christmas!"
"Josh called out to an emergency leak. He quickly identified the cause (which was not apparent) and set out to repair it. He was required to break out a part of the wall where the pipes were housed which he did in a tidy way and had to put in a temporary fix to counteract the leak. He was unable to put in a permanent fix as the part required is bespoke (reducer for mains lead pipes) however another engineer will call out tomorrow to fit the part and ultimately repair the leak.
The service Josh provided was excellent and responsive. He was a pleasure to deal with and I'd be happy to recommend him to anyone wishing to having plumbing works carried out.
I shall update my review following a call out of an engineer tomorrow, hopefully fixing the leak in time for Christmas!"
"Tony Gallagher was extremely efficient and was able to correct and solve a long term drainage problem within an hour. Added to this he was courteous ,very pleasant and extremely helpful in preparing and clearing the area in question. I would strongly recommend him and should I need to call on Metro Rod in the future I would request that Tony does the work, LEAH HOSKIN"
Customer service is always at the forefront of everything we do and that includes getting to site as quickly as possible.
'Excellent service. Arrived promptly, friendly service and problem fixed. Thank you very much'
We got called out to a customers property the other day who has been having issues with drains backing up since he moved in. After having several engineers and companies out the root cause of the issue was still not found or resolved, until we attended!
'Your engineer Fixed the problem and identified the issue which no one has done within the 11 years I have lived here. Thank you'
Fantastic to hear and to see a 5 star review on service and response time.
Metro Rod Bristol were called out to Oxford Row in Bath where a manhole had been overflowing and seeping into the basement of the property.
"Tony was cheerful and helpful, and he worked his socks off. He could have left the property without access but he was patient and professional and he went above and beyond to help me. Tony fixed the problem and he has saved my Christmas!"
A glowing review from Elizabeth in Bath
We have received another great review from a company in Shrewsbury after being called out initially to a Blocked Drain. We attended and found that the cast iron pipework had badly rusted up internally. It was that bad it was causing badly Blocked Drains and bad smells around the building. We managed to get our high pressure water jet down the line and clear the Blockage. We put a camera down to see if the issue had been resolved. It was obvious that the internal pipe and had badly blistered rust. We have recently Bought in the state of the art Picote miller which is used to clear blockages and also clear pipework of problems like Rust and Fat. we used this to re-round the pipework to a good finish. The customer was really pleased with the outcome and left this Brilliant 5 star review:-
"We have used Metro Rod Mid Wales & Shropshire for our Drainage problems over the past couple of years. They provide an excellent service and we are always pleased with the results."
We love nothing more that getting positive reviews as they let us know our engineers are out there working hard and giving our customer the satisfaction they deserve. If you have Blocked or slow running Drains we are confident we can unblock a majority of blockages within the first hour, if you have any questions call us on 01938554050 or e-mail us on [email protected].