8th January 2017 - in Bradford, Huddersfield, Leeds, Wakefield

I received a call from a Mrs D, she said “I was at Waitrose (Metro Rod attend any drainage and plumbing issues for Waitrose) today to do my weekly shopping, I was in the car park and saw an engineer who came from one of your Metro Rod Vans. In passing I said to him that I was having problems with my en-suite, I had tried the leading brand to unblock the drains and got nowhere. Yorkshire Water had been out and said it wasn’t them. The smells were unbearable.

I went into the store to do my shopping, a few minutes later the young man (Adam our Engineers is very pleased with the description) came and found me in the store. He gave me your company’s literature that he keeps on his van and said that you would be able to investigate the smells. I was amazed that someone this day and age took the time out to come and find me to explain what Metro Rod can do for me. I am ringing to book for him to come out if possible?”

I booked for Adam to return to Mrs D the very next day. He attended and carried out some investigations to find out that they had a vent pipe missing. This was causing the smells to go back up the stack pipe into the house. He recommended that we change the pipework so that this doesn’t happen. He used his aqua vac to remove any debris that may be adding to the problem then disinfected the pipework. We will be returning to replace the pipework at a later date.

What a pleasure to hear from a customer on how helpful our engineers are, we know ourselves that we often go that extra mile an exceed customers’ expectations but unfortunately not everyone takes the time to let us know.

Engineer: Adam Garside

Mrs D

Very Health and Safety Conscious

8th January 2017 - in Central London

I feel that I need to send you an email commending Kevin Henstock and Steve Georgia who attended the Hanwell Depot on 20th 21st and 22nd January 2016 to carry out a full drainage survey.

These two gentlemen were very happy in their work, worked extremely well together and were very Health and Safely conscience when they could have easily cut corners when the site they were working at was unmanned. Every area they were working at was cordoned off with the correct signage on display and it was a pleasure to have them on site and I would gladly accept them back.

Environment Agency

Fabulous job

8th January 2017 - in Bradford, Huddersfield, Leeds, Wakefield

Metro Rod were called out to a care home in Bradford. The issue was a blocked staff toilet.

Our engineer arrived on site and immediately investigated the issue. He discovered it was blocked from the toilet to a manhole. He used our High-Pressure Water Jetter several times to clear the blockage and ensured the drain was left free flowing.

On some occasions, we find underlying problems that are causing the issue. Unfortunately, this was one of those occasions!  Our engineer carried out a FOC look-see with our camera and discovered that some joints were offset, with cracked pipes causing the initial blockage. Our engineer has put in the recommendations for the pipework to be re-lined.

We received a call from ‘Terry’ who said…. “I wanted to ring to let you know what a fabulous job your engineer has just done for us. He came and unblocked the toilet very quickly, investigated and explained to me what will need doing in the long term, but leaving us with a unblocked toilet. I’d like you to thank him for me”

Engineer: Adam Garside


No hesitation in recommending Shaun & Metro Rod

8th January 2017 - in Norwich

“I recently had a problem with my drains being blocked & backed up, so I called Metro Rod (Norwich) & left a message explaining the problem. I was called back very quickly & was offered to have an engineer come to my property almost immediately. When the engineer did arrive, nobody was at home, but the engineer found the problem & sorted it immediately. I arrived home just before the engineer left & he told me what the problem was caused by & left, leaving no mess what so ever. I would absolutely have no hesitation in recommending Shaun & Metro Rod for any drain or gutter related problems. Thank you guys.”

Gary Rivett


8th January 2017 - in Norwich

Shaun provided an excellent service for me. Our drains were completely blocked and backfilling throughout our toilets which was not great! I made one call to Shaun and within an hour they were there clearing the drains and making sure all was flowing nicely. Highly recommended company and NICE GUYS!

Daniel Arpel

Most Helpful

8th January 2017 - in Norwich

“Metro Rod Office Team were most helpful and efficient at arranging a Call Out convenient to us and at a competitive price, and the Engineer turned up exactly on time, was courteous and provided a prompt and professional service.”

Mr & Mrs B


8th January 2017 - in Norwich

The way the girls in the office and the engineer have worked it all out is very good, fantastic service.

Mrs Cozens

1st Class service

8th January 2017 - in Brighton, Canterbury, Maidstone

1st Class service. Nice to see a happy engineer!

J. Prince