Customer Testimonials

Metro Rod Mid Lancs Feeling Proud

16th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

After receiving an emergency call out to a local service station, Steve Hodgson and Tom Woodcock were faced with a full site foul blockage, causing internal flooding.

As the events unfolded it became apparent that site would have to close due to the disruption of the flooding unless Metro Rod could come up with a solution, this was to utilise the combination tanker to over pump from an external manhole chamber and carry out a full internal foul flooding clean, this kept the service station operational while all blockage issues were cleared. Our engineers realised this was going to be more of a team effort, due to the unusual cause of the blockage, which was only made apparent once the tanker had cleared the excess foul/flood water, see the bizarre photograph below. Our Operations Manager, Sean Phelan and Senior Engineer, Mick Hodgson were also there to lend a helping hand.

After a long hard days graft in our unpredictable winter weather, the team rectified the issues and completely unblocked the site leaving it free flowing.

We would just like to show our appreciation and say a big well done to our lads for their camaraderie and team work!!

“HELPED MY CUSTOMER WITHIN THE HOUR”

14th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Check out this testimonial we received from a local flat pack furniture assembly company who's customer, a Swansea-based property developer, needed an emergency call-out to fix an overflowing drain.

"I have to give it to Metro Rod Swansea, we had full day of flat pack assembly planned in a property in central Swansea, but when we arrived we couldn't enter the property due to an overflowing manhole. We spoke to the property owner to okay a call-out, then called Metro Rod Swansea after getting a recommendation, and told them of our situation. They came out within the hour, fixed the problem and cleaned the mess so that we could get in and start work. Fair play - fantastic service!

Business Owner,
Flat Pack Swansea (www.flatpackswansea.co.uk)
Flat-Pack Handyman and Local Furniture Assembly Service"

Domestic HPWJ

13th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Earlier this week our engineers headed out to Swansea as we had a call from a domestic client asking us to attend there property as the drains were blocked and over flowing.

When the engineers arrived on the property they couldn’t believe how much water was on the domestic drive! They began by High Pressure Water Jetting the man hole and Mechanically Clean it. After two hours of hard work the blockage was removed and water was slowly draining away. Full flow resort and cleaned the area. The Client was so happy she made the engineers a cup of tea and gave them biscuits for the van.

Warings Furniture “Friendly and Efficient”

3rd November 2017 - in Norwich

Thank you personally for your friendly and efficient service today I could not have asked for more,  Graham found that the engineer that attended the property was professional and helpful and had a great attitude he resolved the initial problem and also provided advise on preventing further problems in the future so full marks all round.

Large Supermarket Chain Praises Metro Rod

17th October 2017

We are proud of our reputation to provide our clients a safe, professional & honest service day and night. When our engineers worked through the night for a large supermarket chain, preventing further loss of stock and maintaining trade, we were delighted to receive their feedback..."Thanks to Metro Rod guys Trevor and Andy, finally got some good guys in who got the job done"

Efficient, pleasant, polite and very helpful

2nd October 2017 - in Norwich

"Thank you to Metro Rod for coming so quickly to clear roots from our drains and putting in some Pipe Lining. Your employees were efficient, pleasant, polite and very helpful from the phone call to the work being done, and I will keep in touch for a check next year. Thank you."

Great Customer Feedback!

19th July 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

Metro Rod recently attended a job at Debenhams Blackburn, we received some great feedback from the manager who was extremely pleased with the work we carried out!

"After what looked like a potential disaster with the main toilet pipe blocked the team from Metro Rod where extremely professional and managed to sort the situation out with minimal disruption to the store. Shaun, Darren, Jamie and Jordan are a credit to you."

Life saver

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Life Saver!"