We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Very satisfied

8th January 2017 - in Cumbria

We attended Slate Riding Centre at Seahouses on Monday the 7th March 2016 and Ian at site had this to say about our engineers:

"Your team of Lee Montague and Liam attended to my blocked drain today.
There were very thorough with their work and explained everything as they progressed.
I'm pleased to say they cleared the blockage and highlighted the cause of it.
Very satisfied with their work and wouldn't hesitate to have them back in the future.
Well done boys!"

Slate Hall Riding Centre

Tower Block

8th January 2017 - in North London

We were recently called to a tower block in North London which was being affected by flooding. Our team arrived on site within the hour and diagnosed the issue right away, containing the flood and removing the blockage within a stack pipe.

The building manager sent in a feedback form with high praise for our engineers. "Very thankful that your attendance was so quick - preventing major issues at this site".

Rydon Maintenance

Very Impressed

8th January 2017 - in North East

Well done to our engineer who has managed to solve an ongoing problem for a customer!

"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.

For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.

Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.

I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"

Bank in Blyth


8th January 2017 - in North East

Our engineer Lee attended to an emergency for a domestic client and this is what the customer had to say about our work:

"How refreshing to receive efficient service from a company who actually DO what they SAID they would do!!!!! Lee Montague, who came to attend to my drains problem, was one of the most efficient workers I have received at my property in 35 years!

Pleasant in manner and professional in his work he did a superb job. THANK YOU to all at METRO SERVICES GROUP!!!!"

Domestic Client

Really helpful and informative

8th January 2017 - in North East

We attended Quantum Pharmaceuticals on 1st February 2016 to complete a CCTV Survey and received this feedback from the client:

"Thanks again for the help from yourself and Fran with booking this job in and for providing me with a quotation. Furthermore the gentlemen who conducted the survey was brilliant, really helpful and informative, I’d defiantly use the service again."

Merit Holdings

Professional, Polite

8th January 2017 - in North East

Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:

"This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional, polite and got on with the job".

Well done to Lee and Mark on a job well done!

Space Group

Highly Professional

8th January 2017 - in North East

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer:

"This is to confirm that the above drain blockage clearing job was carried out completely satisfactorily.
Arrival time of the engineer was prompt. He was highly professional and cleared the discovered blockage with jetting and manual removal of debris and a rootball after a full investigation of the pipe work via 3 separate manholes.
A camera check afterwards reassuringly confirmed pipes were in good condition.
I thought the charge for the job was very reasonable. He gave advice about recurrence avoidance.
I would highly recommend the company"

George Riddell

Tankers for cleaning out gullies

8th January 2017 - in Gloucester, Hereford, Newport

“Metro Rod gives us a good, reliable service on all aspects of drainage problems which includes the use of their tankers for cleaning out gullies, grease traps etc. In addition to this their response times are more than acceptable as they attend to emergency calls within agreed timescales.”

Rob Jenkins - Building Surveyor - Blaenau Gwent County Borough Council

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