Steve and Nigel provide excellent service

2nd February 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently carried out a domestic job for a customer in Frodsham, we received this feedback from the customer shortly after the job was completed:

“The two guys were excellent, really informative and a really great job was done!  Thanks so much!”

Excellent review there for Steve and Nigel, thanks to Mr Williams for letting us know

Mr Williams, Frodsham

Great Service from all involved

2nd February 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently carried out our first job for a new client.  After Nigel had been out and cleared the blockage the customer got in touch with us to state the following

“Nigel has been and sorted this, excellent service and a lovely gent.  Can’t get better than that!”

From the customer calling up and making the initial enquiry we had Nigel out to her site and the job completed within just two hours, we’re proud to provide such service to all customers, new and old, well done Nigel!

House Manager, McCarthy and Stone, Ormskirk

Another great testimonial for the team!

1st February 2018 - in Norwich

Well done to you and all your team as this has been ongoing for a number of years!

 

 

Peter Brown, Repairs Programme Manager, The Flagship Group

Blockage Cleared Quickly For Happy Customer

31st January 2018 - in Cornwall

A blocked drain is never welcome.  However, Cornwall’s Metro Rod are never far away to root out the problem and get things running smoothly again.

Mrs Collins from Camelford had cause to call us for such a blockage recently.  Our engineer Gerry was with her in no time and quickly located the effected pipework.  He was then able to jet the area clearing the blockage and restoring normal flow.

Mrs Collins was delighted with our service describing Gerry as “excellent” and “professional” and would gladly recommend us to family and friends.

Thank you for the feedback Mrs Collins.  We are delighted we could be of service.

Metro Rod

Mrs Collins - Camelford

Local Homeowner Praises Metro Rod

29th January 2018 - in North East

We attended a domestic customers property for an emergency blocked drain and they had the following to say:

“Your engineer cleared our blocked drain at our home and did a first class job and was very polite and efficient”

Keith Davies - Domestic Customer Newcastle

An Excellent Response

29th January 2018 - in Norwich

As usual a very prompt response by Metrorod here. Aaron today and also Matt, are always most helpful and approachable. Keeping me up to speed with actions taken. An excellent response and polite refreshing service which we and our client appreciate. The problem today to clear a blockage and prevent drains backing up in our Renal Dialysis Unit dealt with promptly and professionally. Many thanks.

Facilities Manager - Cromer Hospital

Very Helpful

26th January 2018 - in North East

Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:

“I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff”.

Pam Middleditch, Domestic Customer Cramlington

Super Eddie to the rescue

23rd January 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently had a call out to a customer who had been having problems with her drains for some time.  We sent one of our engineers, Eddie to help her and he worked and solved the problem.  The customer was obviously delighted and contacted us the next day to let us know exactly how much!

“I would like to thank Eddie for his professionalism, determination and tenacity in solving my blocked toilet on 20th January 2018.
We had been having problems for 2 years now and have had numerous call outs, always stating the blockage was caused by wipes. Eddie did not find any wipes and was determined to find the source of the blockage.  He eventually discovered that the problem lay 27 meters away from my house. I was so relieved and couldn’t thank him enough. Top bloke on top of his game!

Thank you Eddie!”

Thank you for letting us know Joanna, we have passed your compliments onto Eddie and we are all thrilled that you are so happy with the service that you have received.

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