A Credit To The Organisation

25th July 2018 - in North East

Good evening,

I would just like to leave some feedback for the work carried out in our Newcastle store tonight.

Ross and Darren were the engineers in attendance and they were exceptional in:

  • their customer service
  • the explanation of the situation and how they were going to resolve it
  • the tidiness of their work
  • how thoroughly but efficiently they undertook the task.

Both are a credit to your organisation.

Store Manager - Large Clothing Retailer - Newcastle
5 Star Review

A few words goes a long way

24th July 2018 - in Norwich

We recently attended a property to help a customer with leaking tap, the customer very kindly left us some feedback. We know that time is precious sometimes and this short but sweet message says it all

“A very happy customer, thank you”


Mr Love

He’s a star!

23rd July 2018 - in York

“Really nice guy and knew exactly what he was doing. Basically he saved my life. He’s a star!”

Mr Ford - Knaresborough

Thrilled To Have Employees Like Them

19th July 2018 - in North East

“I would be thrilled to have employees like them working for me.”

We’re so proud of all our Engineers, Plumbers, GA’s and our Office Team.

We are so pleased that our customers feel the same!

Domestic Client - Hexham

5 Star Feedback

19th July 2018 - in North East

“you were recommended by my trusted friend & I have recommended you to neighbours, work colleagues and friends.”

Domestic Client - Jesmond

Nice, Friendly, Efficient Service

19th July 2018 - in North East

“It is good to get a nice, friendly, efficient service and I was pleasantly surprised at how reasonable the bill was too!

Thank you; your company deserves to do well.”

Metro Rod North East are proud to provide essential plumbing and drainage services tailored to each customer, ensuring we continue to provide a quality service.

Clifton Engineering - Morpeth

Many Thanks to Metro Rod Mid wales and Shropshire

18th July 2018 - in Shropshire, Telford

Hello Adrian and Team,

I just wanted to thank you and your colleagues for you help fixing the collapsed Drain and Manhole at Telford Probation office – It’s a huge relief to get it resolved. I lost count how many times your engineers came out to unblock the drains (I’m sure they were getting fed up coming here) but all of your lads were always helpful, friendly and professional and I really appreciate their help with this.

I’m sure (I hope) that’s the end of the problem but if we have any concerns in the future Ill ask for Metro Rod before anyone else!

Many Thanks


Jane Rollo

Senior Administration officer – Telford office

Excellent Service!

18th July 2018 - in Birmingham

We attended Central Jamia Mosque Ghamkol Sharif to carry out drainage works.

Quality of work – 5*

Courtesy of engineer – 5*

Speed of response – 5*

Value for money – 5*

Appearance of Engineer – 5*

Christina in the office explained the procedure and cost in great detail and was very polite and professional. She called twice to give me an estimated time of arrival, unfortunately missed the call, but she left me an informative voice mail to ensure I knew what was happening. I was very impressed with the service I received right from calling it through to the works carried out.

Shahid - Central Jamia Mosque Ghamkol Sharif