I wish to thank you for your extremely prompt and efficient service

17th January 2018 - in Norwich

Dear Shaun,

 

I wish to thank you for your extremely prompt and efficient service.

We all have experienced from time to time the vagaries of plumbers and drainage companies who fail to deliver. You, however certainly stepped promptly up to the plate and dug me and my family out of a significant problem – a broken drain under my brick weave driveway. Your colleague in particular Jean was extremely helpful and soon sorted out the Insurance company who at first did not want to play ball.

 

I therefore have no hesitation in recommending you to anyone who has a drainage requirement. Metro Rod is the GO TO Company.

 

Thank you from the Mckibbin household.

First Time In Years That We Have Free Flowing Drains And Happy Tenants

17th January 2018 - in Norwich

Back in October a team started on the refurbishment of the toilets at the office where I work and am a Trustee. It soon came to light that there had been some real difficulties over the years with the drains in the building and particularly the flow under one of the offices within the building. The building itself dates back to Victorian times, as do the drains!

We called the team at MetroRod and they sorted the problem and worked within the tight budgetary confinements of a charity. As a tenant within the building I had on occasion noticed a certain aroma and spoke with the member of staff liaising with MetroRod, they were able to get to the bottom of the situation straight away.

Jean called and an engineer attended immediately and rectified the entire situation and for the first time in probably decades we have free flowing drains and happy tenants.

Thank you so much for the “cuddle” that the office team gave our staff and the speedy work of the team out in the field, they really are stars.

 

Thank you so much

“Just like to say how impressed I was”

9th January 2018 - in Central London

Our engineers George & Scott’s skill prompted the following comment from one very satisfied Metro Rod customer:

“I’m on the management board of the block of flats in central London, and the care taker just called to say how impressed he was with the way the job got done, the engineers were absolutely brilliant”.

He asked if he could phone you direct to get a quote for doing some more drainage work around the block of flats. I assume that this is good with you.

Thanks

Chris

 

Metro Rod (Norwich) gives back

9th January 2018 - in Norwich

We recently teamed up with Diss based NS Hughes Builders who posted that they were wanting to help someone in their community this Christmas by giving their services free for a day, we sent Gary along to clear their gutters for them. Here’s what the customer had to say:-

Many thanks for sending your man to help us out. Gary did a sterling job as our guttering was full up from leaves and debris. It was very much appreciated as my husband is unable to get up a ladder and I myself have been very unwell. So it was a very pleasant surprise when your man turned up. That was a big help to us.

 

Happy New year to you and thanks again!

 

 

 

Patsy Savill-Nunn

Another excellent review for Metro Rod Merseyside!

22nd December 2017 - in Liverpool, Runcorn, Warrington, Widnes

We were recently called to attend a job at Liverpool John Moores University, one of the many local educational sites that we work at.  We received the following back from site;

“I’d just like to praise the service that we received from Eddie and Mick over the last few days.  They were punctual, polite and efficient, working to the very best professional standard.  I would have no hesitation in recommending them in the future.”

Steve Broadfoot, Senior Technical Officer, John Moores University

Thank you for the work you carried out.

21st December 2017 - in Norwich

May I thank you for the work Metro Rod carried out at Norwich Jupiter Road vehicle testing centre.

 

Your staff conduct and their workmanship was a credit to your company.

 

May I wish you and your staff a Happy Christmas and a Prosperous New Year.

 

Steven Pavey - DVSA

Praise for Metro Rod’s work in Hillingdon

20th December 2017 - in North West London

Metro Rod North West London is proud to support the residents of Hillingdon in providing emergency drain care and repair services to resolve any issues from a simple blocked drain or blocked toilet to more complex drain repair work. The comments below from the management team at Hillingdon Council are greatly appreciated.

Lee, thank you very much for resolving a very long-running complaint.

Regards,

Graham Ross

Quality Manager

Maintenance Service

Hillingdon Council

 

Thank you for a great service

Kind Regards

Peter Whitfield

Contractor Manager

“Absolutely Brilliant” work by Metro Rod London North West engineer on a large commercial site

20th December 2017 - in North West London

Our engineer Christos’s skill prompted the following comment from one very satisfied Metro Rod customer:

“Just a quick email  to say that your engineer that turned up to Custom House Heathrow today was absolutely brilliant and deserves to be praised and rewarded. He carried out his task professionally and courteously to resolve our drainage issue”

Steven Borg

Salisbury Group (Engineering)

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