5 Star

Absolutely Excellent!

1st October 2018 - in Norwich

5 Star

 

Absolutely excellent service and much appreciated, super excellent service throughout this issue.

 

 

Kim Heathcote Senior Customer Services Advisor, MSL Property Care Services Ltd

Building control was very happy!

26th September 2018 - in Bury st Edmonds, Cambridge, Kings Lynn

Metro Rod Cambridge recently carried out a new manhole and soil stack installation for our client Greenleaf Property Services. Our Senior Engineer attended site to carry out a survey and advised accordingly. Graham says “your guy was very knowledgeable and advised me on what could be done, he did this on time and on budget causing the least disruption possible”

To install the manhole, it was necessary to excavate and locate exisiting pipework. We then provided a concrete base, fit a riser and a cover. We ran a new pipe from the new bathroom and connect the soil sack using existing pipework.

Graham Pierce, Director at Greenleaf Property Services confidently said “we were very happy with your service, and more importantly Building Control were also very happy with the end result!” “your Engineer answered all my questions, he left clean and tidy. It was the right job at the right time”

 

Priceless Drainage Service

26th September 2018 - in Chester, Deeside, North Wales, Wrexham

We recently received a glowing review from one of our most valued customers. Metro Rod (Deeside) have been providing our services to CBRE and MBNA, Chester for almost 20 years. Mark Blair has been Site Supervisor for as long as we have been on site here and he had these words to say;

” The communication from Metro Rod Deeside has always been nothing but the best, from the first phone call/email I know that the office staff will keep me updated every step of the way. Arranging emergency call outs is no issue for them, even late night and weekend call outs. Service like this is priceless to keep a site like ours up and running. Engineers are always polite, health and safety conscious and will to go the extra mile for us, a great bunch. Metro Rod are always flexible to the customer, they can be there when you need them. We’ve had all manner of works take place here at MBNA, from excavations, interceptor works, grease traps to a simple gully clean. All these works are carried out professionally with minimal disturbance to our building. We had major works here where upon engineers were on site for near 20 hours and they wouldn’t give up, my thanks go out to Metro Rod as always for their hard work.”

Mark and everyone at MBNA are just one customer that rely on us on a daily basis. We’re always happy to help, in whatever capacity.

Mark Blair, Site Supervisor, CBRE, MBNA

Polite and Highly Recommended

25th September 2018

We recently attend a property in Prestatyn with our MetroVac to clear some guttering full of silt and leaves for a Domestic customer.

Mrs Owen said the following; “I found Metro Rod through a Google search and was very happy I’d chosen the to call. Communication from the office staff was precise and clear and we’d arranged a visit in no time at all. The engineer (Paul) was very polite and talked me through the whole process. I’d requested that mess be kept to a minimum as we’d just had a new patio and they arrived with the necessary equipment to ensure this. Very happy with the service and I would recommend to others who would require this kind of works doing.”

 

Mrs Owen, Domestic Customer, Prestatyn
Checkatrade 1

Retail Unit – hopper replaced and sealed to manage smell from soil pipe.

25th September 2018 - in Bedford, Luton, Milton Keynes, Watford

Charlotte and everyone at Metro Rod couldn’t have been more helpful – they took ownership of our issue, and then set about resolving it promptly and appropriately. They went above and beyond to; investigate and provide us with options, work to our emergency timeframe and kept us updated at all times. Effective and efficient – best quality, best price… thoroughly recommended!!

10/10

Emma Reade, Retail Unit Manager, Bedford

September 2018

 

See all our Checkatrade reviews here.

Extremely professional outfit

24th September 2018 - in Bath, Bristol, Trowbridge

We were working at a KFC site in Bristol which had experienced numerous issues previously and neighbouring shops were being affected.

“Metro Rod Bristol provided us with a rapid response to an on-going issue. Within hours, they arranged quotes and time frames to suit our needs. The response to our emails was also very prompt. Can highly recommend them as an extremely professional outfit”

Wai Hong Lee

Facilities Manager

Demipower

Unblocking pipes with a smile

24th September 2018 - in Hull, Lincoln, Peterborough

Lovely review from a client in St Neots who was having issues with blockages throughout her home.

‘The plumber that attended my property was helpful chatty and informative and kept me up to speed with everything that was happening’

5 Star

Very Helpful, Polite and Professional

21st September 2018 - in Cromer, Great Yarmouth, Halesworth, Lowestoft, Norwich

5 Star

Metrorod Norwich attended to a leaking pipe in my ceiling. The engineers were very helpful, very polite and very professional. Thank you

Mrs Kiernan - Halesworth
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