Customer Feedback

16th May 2018 - in Cardiff

Metro Rod Cardiff recently received the below feedback after we were called out to a blocked foul manhole –

Quality of work – 4   Conduct of engineer – 5   Value for money – 4   Speed of response – 5

Comments left by customer – ‘ I would use Metro Rod again’

“Nothing but impressed”

16th May 2018 - in Chelmsford, Colchester, Ipswich, Southend-on-Sea

“I have been nothing but impressed with Metro Rod. Whilst I have had a complete nightmare with insurance companies and another drainage company, Metro Rod have always provided a professional service.

The engineers were efficient, I got courtesy calls from their local office regarding arrival times which other companies failed to do. They completed the job well, made good and gave me all the advice I needed.

I will only deal with Metro Rod going forward”.

Mr G. – Colchester, Essex

Professional Service in Swindon

15th May 2018 - in Reading, Slough, Swindon

Glowing feedback for our engineer, following a call out at a commercial site in Swindon.

“Can I please just take this moment to say thank you very much to your operative Henderson Jordan, who recently visited our site  in Swindon.

He has visited site on a number of occasions and despite there sometimes being challenges, he manages to get the job done no problem. Again he arrived promptly, ascertained the fault and cleared the blockage.

Well done him, it’s a breath of fresh air dealing with an individual like Henderson.

Thank you, Colin”

Thank You Metrorod

14th May 2018 - in Norwich

The Metrorod Engineers have been out a couple of times to various issues, they are always a really nice bunch of guys, friendly and keep us informed of what they are doing. Including pre-warning us when there would be noise. Very good service with minimum disruption.

M Davy - Northgate Vehicle Hire

Getting sinks and toilets working as quickly as possible

11th May 2018 - in Hull, Lincoln

Our engineer Dale got some fantastic comments form a customer who was suffering with blocked drains and no toilet facilities.

‘Thanks to Dale who arrived very quickly did a great job. I now have my sinks and toilets working again, I’m very grateful’

ENGINEER COMMENDATION – AXA POLICYHOLDER

11th May 2018 - in Stafford, Stoke-on-trent, Wolverhampton, Worcester

Metro Rod Plumbing Repair Commendation North Midlands & Worcester

AXA job completed in Nantwich, May 2018.

Metro Rod North Midlands & Worcester engineer attended property on reports of a leak in the bathroom.

Attended within 1 hour of the job being raised by Macclesfield support centre.

He found leak to be coming through ceiling in numerous places, policyholder signed disclaimer so engineer was able to make access to ceiling, once access was made engineer exposed 15mm copper pipework which had been pierced with a nail, then removed and replaced with 5mm plastic, once all connected up. The policyholder tested flow, leak was repaired, and water restored throughout household.

Customer comments below.
“I wanted to tell you about one of your employees and the good job he did for me. I appreciate that you probably only hear about complaints and problems, so I thought I’d tell you about a good job.

A water pipe had burst above our living room yesterday on Bank Holiday Monday and my insurance company sent you guys out to investigate. A lad called Kieran came along and he did an excellent job.

He located the leak quickly, with the minimum of mess and damage to my house, then fixed a difficult-to-reach pipe for us. He was really polite and friendly all the way through despite getting soaked at one point. You got the impression that he’d have stayed as long as it took to get the problem sorted despite it being Bank Holiday. Overall, he reflected very well on your business.”

Engineer has been informed about his professional manner and work ethics whilst attending to this emergency. Always good to hear positive feedback. Keep up the good work Kieran.

Proudmembersof Print

Checkatrade

AXA - Policyholder

Unblocked Kitchen Sink

10th May 2018 - in Bedford, Luton, Milton Keynes, Watford

Called them as my kitchen sink was blocked (first floor flat). The person attending was polite and friendly and resolved the problem quickly. Cleaned up the work area after finishing the job. Very pleased and an all round good experience. 10/10.

Mr G. Hitchen – St. Albans

March 2018

Anglian Water Customer Praises Metro Rod

9th May 2018 - in Bedford, Luton, Milton Keynes, Watford

Many thanks for the brilliant service that I received on Sunday. Special thanks to Kat in the call centre for the way she handled the work and kept me informed at all times – and your great engineer for the way he carried out the work. Very professional.

Thanks

Roger Mills SG19

Anglian Water
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