We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
How frustrating is it when a blocked manhole leads to issues within your home or business? Not to mention if it’s discovered at night!
That’s why we have fast response times, and a 24-hour emergency helpline, which is answered 365 days a year.
All of our engineers are highly skilled and experienced in a range of drainage services suitable to your needs, including:
- High-Pressure Water Jetting
- CCTV Surveys
- Tank Emptying
- Sewage Treatment Plant Maintenance
- Pump Repairs
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We appreciate everything you have to say about our visit to you, our customers. Whether we have frustrated or pleased you, let us know so we can improve our services.
Areas We Cover
- Ebbw Vale
- Hay On Wye
- Ross on Wye
- Six Bells
- Builth Wells
- Llandrindod Wells
- Nantyglo Crumlin
READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
A job well done by Metro Rod!
Metro Rod recently attended to a property in Newport - the job was carried out on behalf of the property owner's home insurance provider. The property owner had reported a blocked drain in his garden that had started to overflow and cause h... Read more
Metro Rod save the day!
Our engineers were recently called to deal with a blocked drain in Newport. The homeowner had called our office to inquire about our services and availability, we were able to attend within an hour. Upon arrival at the property our engineer... Read more
Old drainage system not an issue for our engineers
Our engineers were recently called to investigate a blocked drain at a property built in the 1940s, located in Ebbw Vale. The old drainage system had posed some problems for the homeowner that was causing repeated blockages. The homeowner e... Read more
Metro Rod Coronavirus Statement27th March 2020 - in Metro Rod
COVID-19 Statement 27th March 2020 As a valued customer, I wanted to keep you up to date with the important actions we are taking to protect our people, our customers and the public during the COVID-19 pandemic. Further to the Prime Minister’s statement on the 23rd March, I can confirm...
How to look after the hidden parts of your home25th March 2020 - in Metro Rod
As homeowners, we don’t think twice about cleaning the kitchen or bathroom. We all understand the importance of keeping our homes hygienic but what about our drains? We expect a lot from our drainage systems but often don’t give them the helping hand they need. We’re going to be sharing...
How to Keep the Water Flowing to Your Property22nd March 2020 - in Metro Rod
The 22nd March is World Water Day and although the theme this year is climate change, this awareness day has got us thinking about the importance of water to every business. Nobody wants the water to stop flowing in and out of their property, so we’ve created a few easy...
Business Development Manager
Office and Training Manager
Welsh Water Scheduler
Colin became a franchisee in 2006, he shares the role of Director with his son Ben. Colin has grown the business from a single van operating out of his garage into the business we are today. Colin now enjoys helping out in the business 2 days a week where he undertakes a variety of jobs, from van and jetting unit repairs, vehicle fit-outs and general maintenance and of tools and equipment.
Colin is a proud grandfather to Maggie, Penelope and George, who keep him very busy when he is away from the business.
Ben started working at the franchise in 2006 under his father, Colin, as an engineer where he developed a vast technical knowledge and a large array of skills. Ben became the franchisee in 2012, and since then has been the driving force behind the growth of the business since then.
Under Ben’s management, the franchise has expanded, incorporating the Gloucester area. In 2016 Ben won the HSBC BFA Young Franchisee of the Year Award.
Now Ben’s work includes managing all members of staff, finances, future growth, and investment.
Ben is an avid swimmer and enjoys playing golf. Since Ben was young, he has always had an interest in business.
In his spare time, Ben enjoys walking with his spaniel and wife and going on adventurous holidays.
Business Development Manager
Dafydd joined our business at the start of 2014 and has since taken up the responsibility of dealing with all our tender applications, as well as a range of other day to day management responsibilities. Dafydd has transformed our franchise with his tender successes having won numerous contracts since joining the business, these include:
· Reactive drainage maintenance for Newport City Homes
· Reactive drainage maintenance for Bron Afon Community Housing
· Maintenance of sewage treatment plants for Monmouthshire Housing Association
· Maintenance of sewage treatment plants for Powys County Council
· Maintenance of grease traps for Aneurin Bevan Health Board
· Deep cleaning of town centers for Blaenau Gwent County Borough Council
His greatest success came in August 2018 when the business secured the wastewater network operations contract for Welsh Water in the Herefordshire and Powys areas. Our work involves all reactive blockages and follow on works, including CCTV mainline surveying, de-silting, root cutting.
Office and Training Manager
After starting as an engineer in Metro Rod in 2012, Craig spent the early part of his employment learning the hands-on side of the drainage industry.
The training as an engineer served him well, as Craig now manages the work conducted by engineers, and trains the engineers in health and safety as well as much more. He is also responsible for the continuous allocation of work to the engineers.
The most common question Craig hears from customers is ‘If I flush will everything overflow?’ To which the answer is normally no.
Craig’s favourite sport is golf, but he is a huge fan of Newcastle FC.
A fun fact about Craig us that he has never been able to whistle and still can’t!
Clive started working for Metro Rod in April 2019. The main responsibilities that Clive does are review practices of the workplace, identify potential risks especially when meeting with engineers to maintain regulatory knowledge and maintenance of their vehicle.
The main question he is asked by engineers is whether they can have some more consumables like gloves etc.
Clive enjoys supporting Wales in the rugby, Manchester United in football and following his grandsons sporting career with Swansea City FC.
Clive has been married for 31 years ad loves watching sport, walking, and gardening in his spare time.
Noel has worked for Metro Rod since 2012 and takes a great deal of pride in always delivering great customer service. As a senior operative, Noel is known for helping out other engineers and taking younger engineers under his wing in order to train them. As a former miner, his experience comes in handy for tackling most of our excavation work.
Our phone and social media are always buzzing with praise from our customers due to Noel’s excellent work. As a result, Noel has won BFA Engineer of the Year 3 times since joining the team.
Noel’s most common question is whether he could help out on a job that needs someone with more experience- which Noel is always keen to help with.
During his time out of work, Noel enjoys sleeping, watching rugby and spending time with his wife caravaning in Brecon.
Daniel joined Metro Rod in 2015 as an office assistant. Daniel has worked hard to become a key member of the office team. Therefore Daniel is now primarily responsible for scheduling engineers and jobs they need to complete along with incoming and outgoing calls to customers and engineers.
The most frequent question Daniel is asked by customers is for job updates.
Daniels favourite sport is rugby and his favourite team in football is Manchester United. A fun fact about Daniel is he once microwaved a cabbage which he then ate warm (ew!)
In his downtime, Daniel likes to relax by sleeping, going to the gym and watching Netflix documentaries.
Welsh Water Scheduler
In 2018, Daniel joined the team due to an increase in work thanks to Metro Rod’s win of the Welsh Water contract. Daniel also plays a pivotal role in the management of our day to day work received, liaising with Welsh Water clients and our engineers.
Daniel said that his most asked question from customers would be ‘Where are you’ talking about the engineers.
Daniel enjoys swimming and supporting Wales in the rugby. In his spare time, Daniel enjoys creating new recipes in the kitchen and doing cardio in the gym.
A fun fact about Daniel is that he used to teach spin classes in the gym he worked in previously.
Shannon started working in Metro Rod in late 2019 after graduating from university with a First Class Hons Degree. Shannon’s roles include overseeing and developing campaigns, conducting research into the target audiences, presenting ideas and strategies and maintaining social media updates and responses.
A fun fact about Shannon is that she cannot cook to save her life, as she has blown up 2 microwaves already!
In her spare time, Shannon enjoys hiking with her dog, drawing and running a blog where she reviews films, books and other activities she has taken part in.
Lauren began working at Metro Rod in October 2019 after working in sales for 10 years. Lauren’s job entails generating new leads for potential clients, building relations with existing and potential clients, cold calling, and spreading awareness of the business.
Lauren’s most asked question from customers is ‘How competitive are your prices?’
A fun fact about Lauren is that she once beat 5 adult men in a drinking competition while on holiday in Egypt. In her spare time, Lauren enjoys shopping, spending time with family and friends and studying maths at the Open University.
Darren has worked in Metro Rod since August 2019 and operates one of our fleet of tankers. Before Darren worked at Metro Rod he used to work on the concrete. However, since getting a job here, he has been trained to the highest standards of all things drainage including upgrading from a drainage engineer to a tanker operative. A tanker operative will be responsible for the uplift of sewage from a variety of different tanks to include cesspits, treatment plants, septic tanks, and interceptors.
Darren enjoys going on mini weekend breaks when he’s not at work and sleeping. Darren enjoys activities such as clay shooting while not at work.
Llwys has been a member of the team since March 2014 after beginning as a general assistant. Llwys was trained by Metro Rod via an inhouse scheme. Throughout the scheme, Llyws built up his skills becoming one of our youngest engineers until last year.
Llwys specialises in operating our vacuum tankers. And has developed a vast amount of knowledge in carrying out high-pressure water jetting of large diameter pipework along with the maintenance of sewage treatment plants.
Llwys isn’t into sports apart from watching car racing.
In his spare time Llwys loves to go around the country to different car shows varying from vintage to supercars.
Ryan has worked for Metro Rod for 5 years. Ryan trained to be a drainage engineer after already training to be a plumber in college. Lots of the skills that Ryan learned as a plumber have been transferable to the position he holds in the company. These skills include answering technical enquires from both customers and office staff depending on the level of the job at hand and to explain what is causing the said drainage problem.
Ryan enjoys rugby where he supports the Ospreys. In his spare time, Ryan loves settling down by watching sports, going to the gym or casual dating. A fun fact about Ryan is that he can breakdance!
Bryan started working in Metro Rod on the 28th of January 2019. Bryans’s work includes working personally with clients to ensure that their requirements are fulfilled and expectations met. This could be through their drainage problems being fixed or emptied etc.
Bryan loves football, mentioning to everyone how much he enjoys watching or listening to it. His team is Cardiff City who he has supported since he was young.
In his spare time, Bryan enjoys watching Cardiff City play and winding down by walking his dog, a Cavachon. If Bryan were to pick a holiday, he would always pick somewhere with sun and no activities. Bryan prefers to sunbathe at the pool and beach or walk around the resort.
Aaron has been apart of Metro Rod Newport, Hereford and Gloucester since September 2019. Before coming to Metro Rod Aaron was trained and employed by another drainage company. After switching, Aaron has been able to further his skills with the intense work around the clock. As a drainage engineer, Aaron’s main job is to assist any customers in drainage situations, ranging from jet vacuuming to CCTV surveys.
Aaron isn’t into any sports but will watch the rugby as a last resort. A fun fact about Aaron is that he is a perfectionist. This means that Aaron is used to doing things to a high quality including his professionalism among clients.
When Aaron isn’t working, he likes to go to the gym, swimming or rock climbing to ease off any excess energy. Aaron is very fond of caving which he does in Yorkshire when he gets time off, as it lets him experience different things than he’s used to at work.
Neil began working for Metro Rod Newport, Hereford and Gloucester in late 2018 but has been trained in the drainage business for 12 years. Since switching Neil works mainly in the Hereford and Leominster areas as it is closer to home, although he does venture into the Newport and Gloucester areas as well. Neil is trained in surveying drainage systems with CCTV surveys where he has the ability to find any possible problems. As a drainage engineer, Neil also repairs and unblocks pipelines depending on the job at hand.
Neil supports Liverpool in football and enjoys playing for his local team. Neil has two children so when he isn’t at work tries to spend as much time with them as possible. Neil goes abroad to Spain once or twice every year with his family as his father lives out there and it’s basically a free holiday!
Steve began working in Metro Rod in 2018 after working for Blaenau Gwent Council for 39 years. Steve’s 22 years past experience as a sewerman gave him the unique ability to work as a drainage engineer for Metro Rod with little other training. As a drainage engineer, Steve’s work includes surveying multiple different types of drainage systems as well as repairing and unblocking pipelines on a daily basis.
Steve is a big supporter of Cardiff City FC and mainly only watches football compared to other sports.
In his spare time, Steve and his wife take their touring caravan around the UK meeting with friends they’ve met previously. Steve’s favourite place to pitch up camp is in Brean Sands or Bury Port in South England, as they have great pubs and lots of trails to walk.
Ben started working in Metro Rod in 2019 where he works continuously on the recycling tanker. Ben is trained in controlling the recycler and making sure it is working correctly before a job. Ben makes sure the recycling system of the recycler allows him to vacuum and jet at the same time. In other words, now Ben and other engineers would not have to find somewhere to refill with clean water as the recycler does that for them.
Ben’s favourite sport is motocross due to it being fast and exciting.
Ben has a young daughter who he loves to take out on her quad bike in his spare time, although she is still getting the hang of it.
Terry started in the business in 2019 with no previous experience in the drainage industry. However, since joining Metro Rod, Terry has learned a lot about the trade and how to do CCTV surveys, high-pressure water jetting and much more.
At the moment Terry is learning how to operate the recycling tanker, which is much like a regular tanker but is more powerful. Therefore, can clean bigger or dirtier pipes faster and without wasting water.
While on the job Terry hears the question ‘How is the job going?’ a lot! As we need to know what is happening at a job and how it is being dealt with.
Terry enjoys watching rugby where he supports Cardiff Blues and Wales. Terry has 2 young daughters who he loves spending time with when he’s not working. One thing terry loves is taking his daughters on holidays to new and exciting places.
Chris has been in the drainage industry since 2014 and came to Metro Rod in 2019. Chris moved to Metro Rod after hearing about how well the planning of the work was distributed and how the company looked after their staff. Chris worked on mainly CCTV surveys before moving to Metro Rod where he has expanded his knowledge and been able to get all his skills up to the same level
Chris is a huge football fan and supporter of Manchester United. He also likes to follow Gerwyn Price (Gezzy) in the darts. When Chris has time off work he likes to keep fit in the gym or watch football and rugby with his mates. Chris has a young daughter who loves to go on day trips with the family.
A fun fact about Chris is that he is clumsy. Once, Chris climbed through his window, fell off the windowsill into the house, slipped on the rug and landed with the palm of his hand going through some glass! (Ouch!)
Mark started with Metro Rod in January 2020 and has been in the drainage industry for 5 years. Mark spent his first 3 years of his career as a drainage engineer before doing 2 years of drainage surveying with his previous employer. At Metro Rod Mark does maintenance, surveying, and repair of drainage pipelines including sewage and wastewater.
Mark doesn’t like football but instead is a rugby lad who supports Wales and Newport Dragons. A fun fact about Mark is that he is a fussy eater and won’t eat food that he doesn’t like the smell or look of.
When Mark is not at work, he likes to go to the gym, and do outdoor activities like hiking. Mark’s dream is to see the world, so he tries to go to new places every time he goes away.
Steve has worked at Metro Rod since 2016. As a workshop assistant, Steve aids the engineers and compliance manager by completing manufacturing activities including operative specific machinery, measuring components and assisting to manage inventory of tools and equipment. Steve’s work also puts him into the yard as well as the warehouse.
Steve enjoys watching football and supports Cardiff City and Manchester United. Steve watches a lot of football in his spare time as it’s his favourite way to unwind.
Steve has been married for over 25 years and has 3 children.
Neil Bennett has worked in Metro Rod since 2013. As a general assistant, Neil goes with engineers to complete two man jobs. Some of the jobs aren’t known to be a two-person until one engineer as already tried, these can vary from the van being too far from the drainage issue or a manhole cover being too heavy for one person. Although, some jobs are known in advance to be 2-person jobs, for example, excavation jobs, and jobs with vulnerable people.
Neil’s favourite sport is golf, with his favourite player being… himself! In his spare time, Neil enjoys playing golf, and going on holidays to new and exciting places including Jamacia.
A fun fact about Neil is that he is brilliant at everything (according to the man himself).
Mark has worked in Metro Rod since 2006 and started as a drainage engineer. Mark now does a lot of work alongside the drainage engineers, assisting with any 2-person work that comes in. These could vary from jobs that come is as 2-person jobs like those for vulnerable people and excavation jobs. However, they could also include jobs that were tried previously by one person but weren’t able to do it, these would include when a manhole is too heavy or when the van cannot reach the drainage problem.
Mark’s favourite sport is rugby where he supports Wales. In his spare time, Mark enjoys walking his King Charles Cavalier and going down the pub for a pint and to watch The Chase.
A fun fact about Mark is that he is a huge fan of Bradley Walsh and rarely ever misses an episode of The Chase.
Mark enjoys going on holiday to Tenerife where he enjoys activities like jet skiing and sunbathing.
Gethin started his 3-year apprenticeship in September 2019. Throughout the apprenticeship, Gethin will learn far more than unblocking drains, including the latest iTouch CCTV reporting software and how to use a robot CCTV crawler survey system.
Gethin chose to do an apprenticeship as he believed he would enjoy it more than if he were to carry on with his education.
In 3 years Gethin sees himself as a qualified drainage engineer who is well trained and highly competent to take on any job that comes his way.
In his spare time, Gethin likes to take part in physical activities including playing rugby for his local team.
Matthew started at Metro Rod in September 2019 on a 3-year apprenticeship. During the apprenticeship, Matthew will be training in home emergency plumbing surveys, operations with Tanker Jetting units and excavation. Matthew chose to do an apprenticeship as he sees it as a great start to his working life and an opportunity to develop as a person.
In 3 years, Matthew sees himself still working at Metro Rod but as a highly-skilled and experienced drainage engineer with many qualifications to his name.
In his spare time, Matthew enjoys playing all different types of sport, especially football and golf.